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Training CFA Woodruff Road Champions
Training CFA Woodruff Road Champions
Teresa Word

Training CFA Woodruff Road Champions

Develop. Equip. Encourage.

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Free Training CFA Woodruff Road Champions Checklist

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Information

  • Trainee Name

  • Clock in #

  • What type of learning style?

  • Start Date

Training Shifts

Front Counter / Register

  • Front Counter

  • Register

  • Register Training

  • Trained by:

  • Front Counter 1st Shift

  • Trained by:

  • Front Counter 2nd Shift

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  • Front Counter 3rd Shift

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  • Front Counter 4th Shift

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  • Front Counter 5th Shift

  • Trained by:

Dining Room

  • Dining Room

  • Dining Room 1st Shift

  • Trained by:

  • Dining Room 2nd Shift

  • Trained by:

  • Dining Room 3rd Shift

  • Trained by:

Drive Thru

  • Drive Thru

  • Window

  • Trained by:

  • Headset

  • Trained by:

  • Bagging

  • Trained by:

  • Outside $$$

  • Trained by:

  • iPOS

  • Trained by:

Kitchen

  • Kitchen

  • Kitchen 1st Shift

  • Trained by:

  • Kitchen 2nd Shift

  • Trained by:

  • Kitchen 3rd Shift

  • Trained by:

  • Kitchen 4th Shift

  • Trained by:

  • Kitchen 5th Shift

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  • Kitchen 6th Shift

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  • Kitchen 7th Shift

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  • Kitchen 8th Shift

  • Trained by:

Lean

  • Lean

  • Lean 1st Shift

  • Trained by:

  • Lean 2nd Shift

  • Trained by:

  • Lean 3rd Shift

  • Trained by:

  • Lean 4th Shift

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  • Lean 5th Shift

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  • Lean 6th Shift

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  • Lean 7th Shift

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  • Lean 8th Shift

  • Trained by:

Pre-Prep

  • Pre-Prep

  • Pre-Prep 1st Shift

  • Trained by:

  • Pre-Prep 2nd Shift

  • Trained by:

Intro & Tour

When Trainee Arrives

  • Lockers - Personal Items in the Back

  • Cell phones are for Managers Only. No cell phones in pockets. This is a write up offense.

  • Does the Trainee know how to clock in?

  • Clock in before Training

  • Introduce trainee to as many people as possible.

Proper Uniform

  • Non Slip Shoes or Shoes for Crews

  • Black Socks Only (No Colors)

  • Guys

  • Only Black Undershirts or No Show V-Necks

  • Clean Shaven at all times

  • Appropriate Hair off collar and tasteful

  • Girls

  • Natural Color Hair

  • Jewelry:<br>Earrings - Plain small earrings<br>Necklaces - Tucked into shirt<br>Rings - No gemstones<br>Watches - Not allowed in food prep areas <br>Bracelets/Wrist Bands - Not allowed

  • No false finger nails

  • Fingernail polish: None

Washing Hands

When Do We Wash Hands?

  • Upon Arrival

  • After Handling Money

  • After Break

  • In Between Tasks

  • After going to restroom

  • After Touching Trash or Floors

  • Before & After Wearing Gloves

  • Touching Uniform, Face, Nose, Hair etc.

Practice Washing Hands

  • Washing Hands
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101496.pdf

Grand Tour

  • Ice Machine

  • Ice Buckets

  • How to bridge/break the ice

  • Prep Sink

  • Produce Only!

  • Filtered water vs. Unfiltered

  • Dish Sink

  • Wash, Rinse Sanitize

  • Never place knives in the sink

  • Raw Chicken - Yellow

  • Always put raw chicken dishes under the sink.

  • Tea Brewers

  • How to brew Tea
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100976.pdf

  • Whisk up whirlpool of tea

  • Mop Sink

  • Red - Restrooms

  • Blue - Dining Room

  • Yellow - Kitchen

  • Trash Cart

  • Break down all boxes

  • Take trash out if needed

  • Parking Lot

  • Look for trash explain why it is important

  • Outside Storage

  • Dumpsters

  • Left side is for trash

  • Right side is for cardboard

  • Make sure there is no trash outside on the sidewalk or cement

  • Back Door & Buzzer

  • Explain security and looking out the window

  • Door Buzzer

  • Employees when coming to work must always come through the front doors

  • This is to keep calibrated on what the customer sees. We always want to focus on how they are perceiving us and the business.

  • Employee Parking

  • Park in spaces near Applebees

  • Freezer

  • Show Panic Alarms

  • Chicken

  • Cookies

  • Fries

  • Cooler

  • Show Panic Alarms

  • Ice Dream

  • Shake Base

  • Bullets for milkshakes

  • Do not throw these away!

  • Chocolate milk, regular milk, apple juice, orange juice

  • Lemonade Pulp

  • Dressings

  • Whipped Cream

  • FIFO (First In First Out)

  • Lemonade (Regular vs. Diet)

  • Show how to make Lemonade
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100149.pdf

  • Coffee Rack

  • Hot and Iced Coffee

  • Regular Coffee - Silver Bags

  • Decaf Coffee - Gold Bags

  • Prep Area

  • Day Dot Stickers

  • Explain Kanban System

  • Dry Stock

  • Importance of organization

  • Don't leave empty or almost empty boxes

  • Explain Cup Location and Sizes

  • Ketchup/Mayo/Sauces

  • Soda Bibs

  • Napkins

  • Explain Bag Sizes

  • Apple Sauce

  • Office

  • Request off book

  • Requests need to be in by Tuesday at 4

  • Fires

  • Red Fire Extinguishers (Class A)

  • Non-Oil & Regular Combustibles

  • Silver Fire Extinguisher (Class K)

  • Oil/fat/grease Fires

  • ANSUL System (Wet Chemical Fire Suppresion)

  • Henny Penny Fires (Emergency Only)

  • Shut down store for the day

  • Hand Wash Sinks

  • Only use for Hands (Nothing Else!)

  • Thaw Cabinets

  • Breading Table

  • Yellow = Raw Chicken

  • Those people have leprosy - Don't touch them or anything yellow.

  • Hennies

  • Boards

  • Coolers

  • Explain Kanbans Completely

  • Swinging Door

  • OE Scores

  • What is OE?

  • Front Counter

  • Layout Sheet

  • Coffee

  • How to make Coffee
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_128885.pdf

  • New Thrive Coffee<br>Hold Time is Only 1 Hour

  • Pre-Heat Coffee Server

  • Drain water

  • Brew Coffee

  • Bleed out 2 oz to get rid of water

  • Drive thru

  • Positions

  • Shake base

  • Ice Dream Machine

  • Security

  • Never open the doors before opening or after closing

  • Explain and show all panic buttons

  • In case of robbery

  • Do as you are told, observe discreetly, use silent alarms only if safe

  • DO NOT play the "hero"

  • Lock doors then call the police

  • Dining Room

  • Condiment Counter and Storage

  • High Chairs and Placemats<br>Make sure to wipe off and clean high chairs when you replace them.

  • Hand Wipes near Playground

  • Trash Cans and Cup Recycling

  • Bathrooms and Cleaning Closet

  • Straighten up bathroom whenever you go in

  • Wet Floor Signs

  • Straighten tables, chairs and booths

Front Counter

Register

  • Register

  • Does a leader know you will be in the office training?

  • Communication is key. Go make sure leadership knows where you are.

  • Sign into register in training mode

  • Only sign into your register when told to do so

  • Only use your register

  • There might be times where you are asked to run a leadership drawer or when a person in leadership takes over your drawer for a short time. That is acceptable.

  • You are responsible for your money. $200 in each drawer.

  • Explain cashier accountability logs

Entrees/Meals

  • Meals in Yellow

  • Entrees in Blue

  • Kids Meals in Red

  • Salads in Green

  • Fries

  • Beverages

Sides

  • Filets

  • Side Salads

  • Soups (Tortilla Seasonal)

  • Apple Sauce

  • Parfaits

  • Fries

  • Coleslaw/Chicken Salad

  • Don't use the "small" button for slaw or chicken salad

Beverages

  • Water

  • Cup of ice

  • 1/2 & 1/2 options (Tea/Lemonade)

  • Beverages Condiments

Condiments

  • Discuss all condiments

  • Open comment button

  • Make sure it is under the item being modified

  • Red flag button

  • Sauces/Salad Dressings

  • Soup/Salad Condiments

Desserts

  • Ice dream cups

  • Ice dream cones

  • Cookies

  • Sundaes

  • Milkshakes

  • Iced Coffee

  • Coffee

Premiums

  • Gift Cards

  • Show how to ring

  • Kids toys

  • Balance inquiry

  • Misc Sale

Catering Pick-up (brief)

  • Someone will help ring these up for now

  • Small/Medium Trays - 1 Sauce

  • Large Trays - 2 Sauces

Catering Delivery

  • Do not touch this tab

Breakfast (if needed)

  • Show each item on breakfast screen

Local Items

  • Kids CFA Meal

  • Kids meal substitutions

  • Ring up with a kids drink

  • Change milks and apple juice to kids size

  • Mini Bread

  • Large Hashbrowns

  • Charge for 5+ sauces for 1 meal

Dine In or Carry Out

Descriptors

  • Always ask for descriptors

  • Can always put clothing descriptors in first. Helps speed up the order.

  • Seated with kids teal shirt

  • Red pants black hat

  • Green t-shirt with glasses

Other Function

Manager Function

Promo Free

Cancel Item

Tender

  • Register Functions

  • How to change meals to large

  • How to change a side

  • Price in different sides

  • Take off or add items to sandwich

  • How to ring up meal with water

  • Always ask "A bottle of water?"

Discounts

  • Police/EMS/Firemen

  • Coupons

  • Explain receipts

  • Kids ice dream instead of a toy

Order Flow

  • The guest should never wait on you

  • Order must be taken within 2 minutes

  • Will you be dining in with us?

  • Always find out first if it is dine in or carry out

  • Suggestive Selling

  • Suggestive selling needs to be done on every order

  • 3 Exceptions to Suggestive Selling

  • If there is a really long line and we need to speed up the orders

  • The guest is a regular and knows what they want

  • The guest seems to be in a hurry

  • May I have a name with your order?

  • Always get a name from the guest
    Only exception would be a single beverage or dessert

  • Always get clothing descriptors

  • Always. No matter if it is one person or a full dining room.

  • Always choose the most distinct characteristics

  • Always ask for sauces

  • Explain how it slows the bagger down when sauces aren't given

  • Confirm and repeat order

  • Tender order

  • Explain how to accept cash

  • Explain how to accept card

  • $50 or $100 checked by a leader

  • Make drinks immediately

  • Sweet Tea is a Full Cup of Ice

  • All other drinks are half ice

  • Try to learn how to make drinks with one hand while ringing up the order

  • Give clear direction to the guest

  • Have them seated if a high needs guest or if waiting on food

  • Present food to guest by name

  • During peak times this will be done by the Bagger or Runner

  • Practice Orders

  • Chick-fil-A Sandwich with Cheese<br>Extra Pickles<br>No Butter

  • CFA Deluxe<br>Medium Diet Coke<br>Small Ice Dream with Strawberries

  • Grilled Wrap with Spicy Dressing<br>Large Fruit<br>Medium Lemonade

  • #2 with American Cheese and Diet Coke<br>Value Sized<br>With an 8 count nugget<br>Honey Mustard and Ranch

  • #4 with Medium DR. Pepper<br>Large Fry<br>Polynesian sauce

  • #7 Large Size<br>Fruit instead of Fry<br>Sweet Tea

  • CFA Filet<br>Side of Pickles<br>Sprite

  • Cobb Salad with Ranch<br>2 Large Sweet Teas light ice<br>2 4 piece kids meals with sprite and tea

  • Market Salad with Niggets<br>Ranch and Berry Balsamic Dressing<br>Large Bowl of Soup

  • #2 with Colby Jack with Coke Zero<br>Coleslaw instead of fries

  • #1 with Vanilla Shake

  • #7 Large Fruit instead of Fry<br>Request cup of water

  • CFA Filet, well done<br>Large lemonade with no ice

  • #5 12 count<br>Soup instead of Fry<br>With Coke

  • 6 piece kids meal with Orange Juice, under 3 toy<br>Sm ice dream cup<br>2 piece kids meal with coke<br>Extra kids toy

  • Kids sandwich meal without pickles<br>With Milk<br>Trade out toy for kids cone

  • CFA Sandwich meal<br>Large Half and Half<br>(Make sure they verify half sweet and half unsweet

  • #1 with Pepper jack Cheese<br>No Salt Fries<br>Diet DR Pepper

  • Market Salad<br>What all comes on the salad?<br>Gallon of Lemonade

  • 4 #1s all on multigrain buns<br>1 with extra pickles<br>1 with cheese<br>All with side salads with ranch instead of fries<br>Another side salad with ranch<br>3 bottles of water<br>1 with Cherry Coke

  • Small fruit cup<br>Large Coleslaw<br>Large chicken salad

  • Cobb salad with strips<br>Large fruit cup<br>Bottled water

  • 4 piece kids meal no drink<br>#3 with no drink

  • #4 with chocolate milk<br>Another spicy sandwich

  • 2 Strip Kids Meal with Water

  • CFA Kids sandwich meal with water

  • Request 6 piece strips<br>Change to 4 piece<br>Cookie

Attentive and Courteous

  • Core 4

  • The Core Four
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100991.pdf

  • Share a Smile

  • Create Eye Contact

  • Speak Enthusiastically

  • Stay Connected

  • 2nd Mile Service

  • Deliver Trays To Tables

  • Guests with children

  • Elderly

  • Disabled

  • Table touch-ins

  • Clearing Trays not Trash

  • Refreshing Beverages

  • Checking on guest experience (15 minutes)

  • Only 3 table touch-ins per visit

  • Let those sitting for a length of time to let you know if they need anything

  • Carry Large Orders to Car

  • "I'll bring these out for you. Where are you parked?"

  • Don't ask but tell them

  • Going Above and Beyond
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/cfaprod_125601.pdf

  • Language of Hospitality

  • Language of Hospitality
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100941.pdf

  • My pleasure if only 1 example

  • "Certainly" or "sure" instead of "ok" or "no problem"

  • Words to avoid: Ok, Sure, Alright

  • May I refresh your beverage?

  • I can serve the next guest here!

  • Will you be dining in with us?<br>NOT here or to go!

  • May I have a name with your order?

  • How may I serve you?

  • What else may I get for you?<br>

  • Do not say "What else?" Or "Is that all?"

  • Will that complete your order?

Observe and Rate

Order Taking

  • Immediately acknowledged guest

  • Took order in timely manner

  • Respond appropriately with upgraded language

  • Verified order before tender

  • Gave appropriate change & receipt

  • Uses Core 4

  • Creates Eye Contact

  • Share a Smile

  • Speak Enthusiastically

  • Stays Connected

Beverages

  • Make drink as they take the order

  • Proper amount of ice

  • Uses ice scoop

  • No spills on the outside of cup

  • Not over filled or under filled

  • Pushes appropriate dimple

  • Seated high needs guests

Desserts

  • Properly Proportioned Ice Dream Cups

  • Properly Proportioned Ice Dream Cones

  • Properly Portioned Milkshakes

  • Properly Proportioned Sundaes

Tasks

  • Stays productive

  • Restocks

  • Clean Area

  • Completes Jobs

  • Moves Quickly and Efficiently

  • Washing Hands Correctly

  • Getting Ice

  • Changing Trash

  • Preparing Tea

  • Preparing Lemonade

Dining Room

Drive Thru

Window

  • Window

  • Using the Core 4 is a Must!

  • The Core Four
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100991.pdf

  • Window Flow

  • Show Interest and Enthusiastic Tone to the Guest.

  • Greet the Guest Immediately when they Approach the Window

  • NEVER Turn Your Back on the Window

  • Language of Hospitality - Make sure to use the correct language

  • Always start off with Good Morning/Good Afternoon/Good Evening

  • Accepting Payment
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100998.pdf

  • Presenting and Closing
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101007.pdf

  • Window Ratings

  • Enthusiastic Tone to the Guest

  • Show Sincerity and Interest in the Guest

  • Initial Conversation with the Guest Immediately

  • Proper Chick-fil-A Language

  • Repeat and Confirm the Order

  • Transaction needs to be completed within 30 seconds

  • Double Check the Bags

  • Handout Drinks and Repeat Orders Simultaneously

  • Never Turns Back to the Guest

  • Create Eye Contact

  • Stay Connected to Make it Personal

  • Share a Smile

  • Speak Enthusiasticly

Headset

  • Headset

  • Taking a Speaker Order
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_101009.pdf

  • Great Guest Immediately when they Approach the Speaker box

  • Respond with Appropriate Chick-fil-A Language

  • Good Morning/Good Evening, Welcome to Chick-fil-A! My name is Ben. How may I serve you?

  • Suggestively Sell to the Customer

  • Ask for Ketchup, Mayonnaise, and Sauces

  • Multiple Car Orders - Maximum of 3 Same Car Orders - If the Guest would like more invite them to dine in with us.

  • Multiple Car Orders - Same Car Button/Seat Total

  • Press Store as soon as order is completed

  • Make Drinks while taking the order and Press the Correct Dimples

  • Ask for Drink Carriers

  • Headset Ratings

  • Greet Guest Immediately at the Speaker Box

  • Appropriate Chick-fil-A Language

  • Speak Enthusiastically to the Guests

  • Suggested a meal if the guest doesn't order within 15 seconds

  • Suggestively Sell

  • Listen Carefully to the Guest

  • Press the Appropriate Dimples on Drinks

Pusher

  • Pusher Ratings

Bagger

  • Bagger Ratings

Kitchen

Breading

  • Opening Shift

  • Setting Up Breading Table

  • Turn on breading table as soon as you come in

  • Show where coater and Milkwash are located.

  • Stress the importance of leaving the strainer in the Milkwash

  • Add coater and chicken and prepare to bread

  • Filters

  • Set up - Get fry box and place bag inside of it, get 5 filters out of the filters box

  • Pull out drip pan and dump into the bag

  • Untwist wing-nut and pull out the filter bottom

  • Stand up lid against trash can and place pieces inside drip pan.<br>This helps keep oil off of the floor.

  • Replace all filters and drip pans

  • Milkwash

  • Making Milkwash
    https://www.cfahome.com/cs/groups/etmdp-login/documents/document/etmdp_100358.pdf

  • Always use filtered water

  • 8 Quarts of water in a 12 Quart Container

  • Pour in 2 bags into water and whisk, then pour the remaining and stir

  • Lids and sticker with day sticker. Place underneath the lowboys

  • Salad Meat

  • Explain what we use salad meat for and to ask the Lean person on how much meat they need.

  • Cook Grilled and Diet meat for the day

  • Breading

  • Filets/Spicy

  • Nuggets

  • Strips

  • Grilled Nuggets

  • Grills

  • Explain Marinade and how we marinade 1-1. One bag of Grilled meat for one bag of marinade

  • Importance of mixing up the marinade very well so that all filets are thoroughly covered

  • Stress filleting the chicken from the top to the bottom to ensure large filets. (The grill does not press them down, it is our job to make them big!)

  • Grab appropriate amount of Grills indicated on breading table iPad and carry over to the grill

  • Place Grills on the grill shiny side down with tips pointing outward

  • Layout

  • Notice and show empty slots in the breading table

  • Day stickers on full length pan

  • Dump chicken using the Use Next clip. Explain the importance of always getting the same cases to ensure proper rotation.

  • Place full length pans in the bottom of the breading table or thaw cabinets if preparing for lunch

  • Grab yellow trays per the amount needed. Label trays with day stickers in ascending order from the number that is written on the thaw cabinet

  • Rip off label of the chicken case and place 2 bags on 3 of the same numbered trays

  • Ensure that the Use First Clip has been moved

  • Closing Shift

  • Setting Up For Closing

  • Breading Table Ratings

Boards

Fries/Nuggets

Biscuits

Breakfast Boards

Training CFA Woodruff Road Champions
Teresa Word

Training CFA Woodruff Road Champions

Develop. Equip. Encourage.

Use this Template
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