Travelodge WOW Audit 2017

• Hotel

  Select Aylesbury Beaconsfield Central Bicester Bicester Cherwell Valley M40 Buckingham Buford Cotswolds High Wycombe Central Milton Keynes Old Stratford Milton Keynes Central Milton Keynes at The Hub Milton Keynes Shenley Church End Oxford Abingdon Road Oxford Peartree Oxford Wheatley Thame Towcester Silverstone

  • Aylesbury
  • Beaconsfield Central
  • Bicester
  • Bicester Cherwell Valley M40
  • Buckingham
  • Buford Cotswolds
  • High Wycombe Central
  • Milton Keynes Old Stratford
  • Milton Keynes Central
  • Milton Keynes at The Hub
  • Milton Keynes Shenley Church End
  • Oxford Abingdon Road
  • Oxford Peartree
  • Oxford Wheatley
  • Thame
  • Towcester Silverstone

• District

  Select Oxford & Buckinghamshire

  • Oxford & Buckinghamshire

• Prepared by

• Date & Time of Audit

  Date

• AUDIT TYPE

  Self Audit

  DM Audit

TEAM CARED

• Are all of the team well presented, in clean uniform with a name badge?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Did the team make good eye contact, smile & wish customers a pleasant stay?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• If there is a queue, did the team acknowledge waiting customers?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Did a Morning and Afternoon Huddle take place and was the agenda template followed?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Did we say goodbye and ask 'how was your stay'?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Can the Receptionist locate and talk through the Customer First Guide?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Select 2 differing category complaints from the Customer First Guide and ask the Receptionist for example resolutions. Was the answer in line with the guidelines?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Is the outside of the Hotel including carpark clean with no litter and empty bins?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Add picture/s of outside area

  Media

WELL MAINTAINED

• Are all lights in public areas fully working and in good repair?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Are all carpets in public areas clean and in good repair, if not has a job been logged by HM?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

ONE TEAM CLEAN

• Can the room checker provide their own copy of the Departure 7 Stayover Map to Success cards?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Can the Room Checker demonstrate a room check following the 8 steps, in order in a room?<br><br>1. Entering the Room<br>2. Walk around the Room <br>3. Move to the Wardrobe<br>4. From the Wardrobe to the Desk <br>5. The Additional Areas<br>6. The Bed<br>7. In and Around the Shower Bath<br>8. Finally in the Bathroom

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Does the room smell pleasant upon entering the room? Are rooms being cleaned according to the 10 steps / Map to Success for both departures and stayovers? <br><br>1. Knock on the Door & Door Wedge <br>2. Bedroom Door, Bathroom, Wardrobe<br>3. Curtains, Window, TV, Kettle ( empty / clean ) Rubbish and Consumables – Replenish<br>4. Pre-spray 5 mins<br>5. Laundry Old / New - Bed<br>6. High level Dusting, Lemon Spray<br>7. Mirrors, Desk, POS<br>8. Bathroom <br>9. Towels, Taps, Smell, Doors.<br>10. Bin Liner, Vacuum, Mop – 30 second check.<br>

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

WELL MAINTAINED

• Are the rooms well maintained?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

ONE TEAM CLEAN

• Is RFT tracker available for the month for the month and fully completed?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Can Manager of HK Supervisor talk through RFT tracker and actions?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Are room checks fully completed for the month?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

RPRPRT

• Identify 3 team members from the rota displayed, cross referencing Fourth and their shifts accurately reflected?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Are there 3 weeks of Rota's available on the payroll system?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Do the Rota's accurately reflect the Payroll forecast target sheets?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Has the current week's payroll been closed daily?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• Are the rooms cleaned today level loaded across all HL Tram Member's?

  Yes

  No

  N/A

• HM Action(s)

• When by:

  Date

• HM / DM Signature

  Sign