Title Page
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DEALER NAME
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Quarter
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Conducted on
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Prepared by
TSM Kodawari for B&P
OP1-1 Repair Quality KPIs Are repair quality KPIs monitored?
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If the daily number of re-repairs is recorded on a form on a monthly basis, evaluate the B&P shop as "Yes".
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If the daily number of in-process re-repairs is recorded on a form on a monthly basis, evaluate the B&P shop as "Yes".
OP1-2 Delivery Timing KPIs Are delivery timing KPIs monitored?
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If the daily delivery timing notification rate is recorded on a form on a monthly basis, evaluate the B&P shop as "Yes"
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If the daily on-time delivery rate is recorded on a form on a monthly basis, evaluate the B&P shop as "Yes"
OP1-3 Lead Time KPIs Are lead time KPIs monitored?
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If the average daily lead times (from reception to delivery) for both light damage and medium/heavy damage are recorded on a form on a monthly basis, evaluate the B&P shop as "Yes"
OP1-4 CS KPIs Are CS KPIs monitored?
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If customer feedback gathered via questionnaires, etc. is recorded on a form on a monthly basis, and there are items for both repair quality and delivery timing, evaluate the B&P shop as "Yes".
OP3-2 Reception Job Progress Management Is job progress visualized and managed at reception?
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If the job progress of received vehicles can be confirmed immediately by reception staff, evaluate the B&P shop as ""Yes"
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If the Document Control Board (or similar control tool) is divided by job status, such as ""waiting for estimation"", ""waiting for parts" and “ready for service"" posts, evaluate the B&P shop as ""Yes"
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If irregularities, such as vehicle no-shows, waiting for insurance approval, and schedule changes, are visualized using posts or
OP4-1 Parts Order Management Are the order and delivery statuses for special order parts managed?
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If the parts order and arrival statuses for repair vehicles are visualized on a Document Control Board and Parts Order Control Board (or similar control tools), evaluate the B&P shop as "Yes"
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If parts preparation status is managed by status (waiting for parts, order, parts ordered, parts arrived) on the Document Control Board and Parts Order Control Board (or similar control tools) leading up to job start date, evaluate the B&P shop as ""Yes"
OP3-3 Delivery Timing Notification Are customers notified of the delivery timing?
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Check 10 Repair Orders for completed jobs. If a promised delivery timing (scheduled delivery timing) is entered on all of the Repair Orders, evaluate the B&P shop as "Yes".
OP3-4 Estimation Are customers provided with accurate estimates?
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If estimates are created by totaling up job elements, such as body repair and painting, evaluate the B&P shop as “Yes”. (Job times that take into account local conditions may be used.)
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Check 10 Repair Orders (Estimate/Order Form). If customer or insurance company approval was received on all Repair Orders, evaluate the B&P shop as "Yes".
OP3-5 Job Scheduling Management Is job scheduling status visualized and managed?
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If the work plan for each vehicle is displayed in an easy-to-see location, and the SA can determine when new jobs can be scheduled to start and finish, evaluate the B&P shop as "Yes".
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If the work plan is displayed for a period of at least one week, and times when it is possible to schedule new appointments can be determined, evaluate the B&P shop as "Yes".
OP2-3 Job Stoppage Vehicle Management Operations Does the control tool status match the actual job stoppage vehicle status?
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Select repair orders for three vehicles from the control board. If the job stoppage vehicles in the parking area match the information on the repair orders from the control tool, evaluate the B&P shop as "Yes".
OP2-1 Parked Vehicles Is the parking area for received vehicles divided by intended use and are no vehicles parked obstructing work or movement?
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If there is a section in the parking area specifically for B&P service vehicles, evaluate the B&P shop as "Yes".
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If there are no vehicles parked anywhere other than in designated parking spaces (parking area, stalls), evaluate the B&P shop as "Yes".
OP5-1 Job Progress Management Is current job progress status monitored?
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If the job progress manager is clearly indicated on the organization chart, evaluate the B&P shop as "Yes".
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If the day's work plan for each process has been created and displayed in a location that is easy for workshop staff to see, and job progress is indicated, evaluate the B&P shop as "Yes".
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If the current job status for each process in relation to the work plan can be confirmed on a board or monitor, evaluate the B&P shop as "Yes".
OP5-4 In-Process Quality Inspection Are quality check results recorded for each job process?
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If there are completed In-process quality check sheets with items for each process at the B&P shop, evaluate the B&P shop as "Yes". (Check items for each process tailored to local conditions may be used.)
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In the workshop, check one In-process quality check sheet for each process. If quality check results are entered for all job processes on all forms, evaluate the B&P shop as "Yes"
RW1-1 ４S：Storage of removed parts Are removed parts stored in a parts cart or parts rack with the vehicle information clearly indicated?
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If removed parts that will be reattached are stored in a parts carts or a parts rack with the vehicle information clearly indicated, evaluate the B&P shop as "Yes".
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When it is not possible to secure space for a parts rack, it is acceptable for parts to be stored in a parts tray inside the vehicle for light damage repairs. (If parts are placed directly on the vehicle seats or floor mats, evaluate the B&P shop as "No"
RW2-2 Repair Quality: Panel fitting Is panel fitting restored to standard values?
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Check vehicles for which body alignment has been completed. If panel fitting is restored to standard values, evaluate the B&P shop as "Yes". (Vehicles waiting for delivery are also suitable for checking.)
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If quality was not accepted: as long as the in-process quality check sheet indicates that the vehicle did not pass quality standards and rework will be performed, evaluate the B&P shop as "Yes"
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If it is not possible to confirm the items being used in actual operations: as long as a technician confirms that parts are temporarily attached and their fitting confirmed, and the in-process quality check sheet includes a fitting check item, evaluate the B&P shop as "Yes"
RW3-1 Safety: Protective gear when welding Is the following protective gear worn properly when welding? - Welding mask - Welding gloves - Dust mask - Safety shoes
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If technicians wear all of the protective gear items when welding, evaluate the B&P shop as "Yes"
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If there are differences in how many items are worn by technicians, judge from the technician wearing the fewest items when evaluating.
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If it is not possible to confirm protective gear use during actual repair operations, ask a technician and check the availability and storage of protective gear. If protective gear is available for use when necessary, evaluate the B&P shop as "Yes".
RW3-5 4S: 4S of gas-shielded arc welder Does the gas-shielded arc welder work normally, with the contact tip not worn and no spatter adhered to the inside of the nozzle?
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If there is no excessive gap between the contact tip's central hole and wire and the wire is not able to move from side to side, evaluate the B&P shop as "Yes"
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If the diameter of the hole is greater than 1.5 times that of a new contact tip, evaluate the B&P shop as "No".
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If there is no obvious spatter adhered to the inside of the nozzle, evaluate the B&P shop as "Yes".
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If spatter is adhered around the inside of the nozzle, or if there is a large localized clump of spatter, evaluate the B&P shop as "No".
RW4-2 Repair Quality: Restoration of panel stiffness Has the panel stiffness of repaired areas been restored to the same stiffness as normal surfaces?
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Confirm the panel stiffness of repaired areas by pressing with the thumb. Compare the panel stiffness with that of the normal surface on the opposite side of the vehicle. If the stiffness is the same, evaluate the B&P shop as "Yes".
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If quality was not accepted: as long as the in-process quality check sheet indicates that the vehicle did not pass quality standards and rework will be performed, evaluate the B&P shop as "Yes".
RW4-3 Repair QualityRustproofing on back of washer welding points Is rustproofing agent (rustproofing wax) applied to the back of washer welding points?
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If it can be confirmed from observing actual operations that rustproofing agent is applied to the back of washer welding points, evaluate the B&P shop as "Yes".
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If it is not possible to confirm rustproofing agent being used in actual operations: as long as the B&P shop possesses rustproofing agent and a technician confirms that it is applied, evaluate the B&P shop as "Yes"
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If rustproofing agent is available in the workshop and technicians can use it when they need it, evaluate the B&P shop as "Yes"
RW5-1 Safety: Protective gear when putty sanding Is the following protective gear worn properly when putty sanding? - Safety glasses - Cotton gloves - Dust mask - Safety shoes
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If all four items are worn, evaluate the B&P shop as "Yes"
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If there are differences in how many items are worn by technicians, judge from the technician wearing the fewest items when evaluating.
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If it is not possible to confirm protective gear use during actual repair operations, ask a technician and check the availability and storage of protective gear. If protective gear is available for use when necessary, evaluate the B&P shop as "Yes"
RW5-3 Materials: Possession/Use of resin repair material Does the B&P shop have resin repair material and is it used for bumper repairs?
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If it can be confirmed from observing actual operations that resin repair material is used, evaluate the B&P shop as "Yes"
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If it is not possible to confirm resin repair material being used in actual operations: as long as the B&P shop possesses resin repair material and a technician confirms that it is used, evaluate the B&P shop as "Yes".
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If putty for steel panels is also used for bumper repairs, evaluate the B&P shop as "No".
RW5-7 ４S: Stall floor 4S condition Is the stall kept clean and tidy, with no items that are not needed for work lying around and no accumulated dust and rubbish on the stall floor?
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If there are no tools, equipment, parts, etc. in the stall that are not needed for work, evaluate the B&P shop as "Yes"
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If there is no accumulated dust and rubbish on the stall floors, evaluate the B&P shop as "Yes"
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It is acceptable for work areas to temporarily get dirty while work is being performed. As long as the area is cleaned after work is completed, evaluate the B&P shop as "Yes".
RW6-3 Repair Quality: Primer-surfacer finish quality (Pinholes) Is the primer-surfacer finish smooth, with no pinholes?
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Check vehicles for which the primer-surfacer process has been completed. If there are no obvious pinholes remaining in the primer-surfacer surface, evaluate the B&P shop as "Yes".
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If there are no vehicles for which the primer-surfacer process has been completed, check vehicles for which topcoating has been completed. If there are no pinholes in the topcoat of repaired panels, evaluate the B&P shop as "Yes"
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If quality was not accepted: as long as the in-process quality check sheet indicates that the vehicle did not pass quality standards and rework will be performed, evaluate the B&P shop as "Yes".
RW8-1 Repair Quality: Color matching for each vehicle Is color matching performed using test pieces for each vehicle?
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If color matching is performed using test pieces for each vehicle, evaluate the B&P shop as "Yes"
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If it is not possible to confirm actual color matching operations, ask a technician where and how color matching is performed. If test pieces are used when performing color matching, evaluate the B&P shop as "Yes"
RW9-1 Safety: Protective gear when topcoating Is the following protective gear worn properly when topcoating? - Safety glasses - Solvent-resistant gloves - Respirator - Safety shoes
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If all four items are worn, evaluate the B&P shop as "Yes"
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If there are differences in how many items are worn by technicians, judge from the technician wearing the fewest items when evaluating.
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If it is not possible to confirm protective gear use during actual repair operations, ask a technician and check the availability and storage of protective gear. If protective gear is available for use when necessary, evaluate the B&P shop as "Yes".
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For the respirator, both cartridge and air-fed types are acceptable.
RW9-2 Repair Quality: Topcoating finish quality(Runs or fish eyes) Is the finish of the paint texture smooth, with no runs or fish eyes?
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Check vehicles for which the topcoating process has been completed. If there are no obvious runs or fish eyes, evaluate the B&P shop as "Yes"
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If quality was not accepted: as long as the in-process quality check sheet indicates that the vehicle did not pass quality standards and rework will be performed, evaluate the B&P shop as "Yes".
RW9-3 ４S: Paint booth walls 4S condition Are the walls in the paint booth kept clean?
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If no dirt clearly attaches to your finger when the walls in the paint booth are touched, evaluate the B&P shop as "Yes"
RW10-2 ４S: Buffing pad 4S condition Is the buffing pad kept clean, with no old compound adhered?
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If there is no old compound adhered to the buffing pad, evaluate the B&P shop as "Yes"
