Information
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Date and Time
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Location
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Conducted on
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Name of Auditor
Pre-visit
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Where the instructions on arrival clear?
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What are you overall impressions of the pre-booking process? (please describe the experience)
The visit
Arrival
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Was there a staff member at the entrace
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Was the staff member actively engaging with visitors in a friendly and polite manner?
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Were you asked whether you had a ticket already and what your arrival time was?
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Was the greeting
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COMMENTS ON THE ARRIVAL EXPERIENCE
Welcome Host (bottom of stairs)
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Were you greeted in a friendly manner by a host as you entered?
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Please describe the host
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Please tick the elements contained within the greeting:
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Did they offer you information to help plan your visit?
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Did they scan your ticket or direct you to the ticket desk?
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COMMENTS ON THE WELCOME EXPERIENCE
Ticketing Desk (only complete if you purchase a ticket)
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Was the ticketing desk easy to locate?<br><br>
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How long did it take for an assistant to acknowledge you? (minutes)
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Were you offered a friendly greeting?
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Please select the items contained within the greeting:
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Were you offered a farewell parting or pleasantry?
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COMMENTS
Queuing inside (if required)
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Time of arrival
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Did you have to queue before entering the main experience?
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Were you offered an explanation of why you were waiting?
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Was the assistant able to answer your questions?
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Please describe the host
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PLEASE PROVIDE DETAIL OF WHAT WAS SAID
Inside the exhibition
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Did the host at the entrance greet you?
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Please describe the host
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Please select the items contained within the greeting:
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Any further pleasantries exchanged?
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What did they say?
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Were hosts visible in the exhibition?
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Please describe the host
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Were they available to offer assistance and bring the illusions to life?
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Were they able to answer your questions in a confident and friendly manner?
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Comments on your experience in the exhibition
Individual interaction - aim to have one detailed interaction during the visit
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When you approached the host were you offered a friendly greeting?
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Please select the items contained within the greeting:
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Please detail what was said:
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Was the host able to answer your question?
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Please detail what was said:
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Did they offer you additional information, such as recommendations for what to do during your visit?
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How would you rate this interaction?
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Please describe the host
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COMMENTS
Facilities and Cleanliness
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Were the toilets easy to locate?
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Were the toilets busy?
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Were they free from unpleasant odours?
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Were facilities available to dry your hands?
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Please rate the condition of the facilities:
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COMMENTS ON FACILITIES
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Were the general areas clean and tidy?
Twist Shop
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Was the shop easy to locate?
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Was the host able to answer your question about the products on offer?
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Please describe the host
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COMMENTS ON THE SHOP
Lasting Impressions
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Overall Impressions Comments: