Information

  • Date and Time

  • Location
  • Conducted on

  • Name of Auditor

Pre-visit

  • How simple was booking a ticket? (10 is simplest, 1 is hardest)

  • Where the instructions on arrival clear?

  • What are you overall impressions of the pre-booking process? (please describe the experience)

The visit

Arrival

  • Was there a staff member at the entrace

  • Was the staff member actively engaging with visitors in a friendly and polite manner?

  • Were you asked whether you had a ticket already and what your arrival time was?

  • Was the greeting

  • COMMENTS ON THE ARRIVAL EXPERIENCE

Welcome Host (bottom of stairs)

  • Were you greeted in a friendly manner by a host as you entered?

  • Please tick the elements contained within the greeting:

  • Did they offer you information to help plan your visit?

  • Did they scan your ticket or direct you to the ticket desk?

  • COMMENTS ON THE WELCOME EXPERIENCE

Ticketing Desk (only complete if you purchase a ticket)

  • Was the ticketing desk easy to locate?<br><br>

  • How long did it take for an assistant to acknowledge you? (minutes)

  • Were you offered a friendly greeting?

  • Please select the items contained within the greeting:

  • Were you offered a farewell parting or pleasantry?

  • COMMENTS

Queuing inside (if required)

  • Time of arrival

  • Did you have to queue before entering the main experience?

  • Were you offered an explanation of why you were waiting?

  • Was the assistant able to answer your questions?

  • PLEASE PROVIDE DETAIL OF WHAT WAS SAID

Inside the exhibition

  • Did the host at the entrance greet you?

  • Please select the items contained within the greeting:

  • Any further pleasantries exchanged?

  • What did they say?

  • Were hosts visible in the exhibition?

  • Were they available to offer assistance and bring the illusions to life?

  • Were they able to answer your questions in a confident and friendly manner?

  • How would you rate this interaction? (10 is best and 1 is worst)

  • Comments on your experience in the exhibition

Individual interaction - aim to have one detailed interaction during the visit

  • When you approached the host were you offered a friendly greeting?

  • Please select the items contained within the greeting:

  • Please detail what was said:

  • Was the host able to answer your question?

  • Please detail what was said:

  • Did they offer you additional information, such as recommendations for what to do during your visit?

  • How would you rate this interaction?

  • COMMENTS

Facilities and Cleanliness

  • Were the toilets easy to locate?

  • Were the toilets busy?

  • Given how busy the toilets were, were the toilets and sinks clean and free from litter? (1 is quiet and 10 is very busy)

  • Were they free from unpleasant odours?

  • Were facilities available to dry your hands?

  • Please rate the condition of the facilities:

  • COMMENTS ON FACILITIES

  • Were the general areas clean and tidy?

  • Overall, how clean would you say Twist was (1 is dirty and 10 is spotless)

Twist Shop

  • Was the shop easy to locate?

  • Was the host able to answer your question about the products on offer?

  • COMMENTS ON THE SHOP

Lasting Impressions

  • Based on your overall experience today, on a scale of 0-10 (where 10 is the highest), how likely would you be to recommend Twist to friends, family and colleagues?

  • Overall Impressions Comments:

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The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.