Team Presentation

  • Are employees in uniform, and neat in appearance?

  • Does the crew demonstrate good attitudes and energy?

Safety

  • Are safety cones and wheel chocks properly in place?

  • Picture of safety cones and wheel chocks

  • Is the parking brake up?

Paperwork

  • Is the paperwork filled out properly?

  • Picture of paperwork.

  • Did the customer select Basic Valuation or Full Value Protection, and does the paperwork reflect that choice?

  • Has the customer received the introduction card?

  • Does any additional paperwork need to be filled out i.e. release of liability etc.

Move execution

  • Have the ramps been placed?

  • Is the door-jamb protector in use?

  • Has floor protection been placed?

  • Is the truck placed in the optimal position?

  • Are items properly wrapped?

  • Picture of pad/shrink wrapped items

  • Is the truck properly packed?

  • Picture of back of truck

  • Is the crew moving with a sense of urgency and efficiency?

  • Is the crew maintaining a neat work environment? I.E: folding pads as they go, collecting trash as they go, etc.

  • Picture of walkway etc.

  • Are the movers utilizing dollies and exhibiting proper moving technique?

  • Are there any unique challenges or risk factors associated with this move?

  • Have there been any damages thus far?

  • Damaged items.

  • Picture(s) of any special and noteworthy conditions

Customer Satisfaction

  • Did the crew arrive on time?

  • Is the customer pleased with our services so far?

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