Title Page
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Branch
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Conducted on
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Prepared by
Physical Structure
Exterior/Facade
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All signage in good working order. No neon out. Meets brand standards
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All lights are working properly. Proper lightning in use for all fixtures
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Building is in good repair
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Paint and Stain are in good condition and meets brand standards
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Door is well maintained, no smudges and no chipped/faded paint
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Glass panels/walls, ledges are dust and dirt free
Patio Area
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Plants are well maintained, dust and dirt free
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Tables and table tops are aligned. No wobbling tables. No dust, no gums and dirt build up in bases
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Couches and chairs are clean. No crumbs/oil on chairs and no dust in rails
Bar
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Stools are in good repair and slides in place
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Bar top surface are in good condition. No stains/water marks
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Draught system is properly working. No leaks and no molds in lines. Temperature of the beer is at 38F or below
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All chillers are clean. No visible signs of food and mold inside. Gaskets and doors in good condition
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Condiment caddies are replenished. Ketchup are available and in date. Shakers are clean and full, no dents.
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Sugar caddies are clean and filled with appropriate products. Enough for bar guests
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Bar menu is updated, approved, and not worn out
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Small plates and silverwares are set up properly, clean and dry
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Peanut buckets are in good condition,clean and rust free
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Floor is clean and dry
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All lights are working and adjusted properly
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Ceiling is dirt and dust free. Vents are in good condition
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Sink has a proper set up; wash, rinse, sanitize
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Blender is clean and working properly
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Bar utensils are complete and in good condition; jiggers, mixing cups, strainers, muddle, wine opener, bottle opener, store and pours
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Beer mugs/Duke mugs are in correct specification. Frozen and adequate for business
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Schooners are in correct specification. Frozen and minimum of 50
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Wine glasses are in correct specification, adequate for business
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Rocks glasses are in correct specification, adequate for business
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Coffee mugs are in correct specification and stain free
Dining Area
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Floor is clean and dry
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Chairs/Booth covers have no cuts, holes and the wood is in good repair with no large scratches and stain
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Plants are clean and in good condition
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Condiment caddies are replenished. Ketchup are available and in date. Shakers are clean and full, no dents.
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All lights are working and adjusted properly
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Ceiling is dirt and dust free. Vents are in good condition
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Murals are approved and in good repair
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Blinds are clean, set at appropriate angle and in good working condition
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Peanut buckets are in good condition,clean and rust free
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POS and printers are in good condition, wires are concealed and clean
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Service station are clutter free, no dirty dishes and no visible towels
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Beverage glasses are in correct specification and adequate for business
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Silverwares are in correct specification. Must have 4x number of seats
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Plates are in correct specification, clean and dry. Must have 2x number of seats
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Tea urns are clean and free of tea residue. Must have minimum of 2 urns for iced tea
Restroom
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floor is clean and dry
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Stall partitions are clean and in good repair
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Urinals are clean and in good repair
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All lights are working properly
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Walls are in good repair and no holes
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Ceiling is dirt and dust free, vents are clean and in good condition
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Restroom are stocked with paper towels, soaps, and sanitizers
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Odor fresh, clean and not heavily perfumed
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Countertop/sinks/mirrors are clean, sanitary, graffiti free, no smudges and well maintained
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No visible cleaning materials/chemicals
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Decor are clean, no dust/dirt build up
Equipments
Bake Area
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Proofer- Clean drip tray, no carbon build up on pans, good door gaskets, clean fan and cover, all controls are operational
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Mixer- Overall mixer is clean, appropriate attachment in good condition, has shield attached
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Oven - Clean and no excessive carbon/dirt build up, properly calibrated with correct temperature. Doors fit tightly
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Bread table - Without excessive grooves and cleaned regularly
Broil Area
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Grates - Clean and well seasoned, all interior hardware and gas nozzle are in good working condition
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Sear plate - Clean and no carbon/grease build up. No excessive scratches/ grooves. Knobs and trays are in good condition
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Scraper and Grill brush - Clean and in good working condition
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Meat drawers - Clean and no purge under the drawers. No visible signs of food residue and molds. Gaskets and drawers are in good condition
Line Area
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Rib grill - Clean and well seasoned. no broken grates
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Alto sham - Clean and in good conditon. In proper temperature and the gaskets are clean and intact
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Fryer - No excessive grease build up, oil is well replenished, baskets are in good repair
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All line chillers are well maintained, has proper temperature, clean and intact gaskets
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Microwaves, salamander, rice warmers, rice cookers are clean and operational. no broken or missing parts
Prep Area
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Heavy duty and digital scale are found in the meat room, scales in all areas of the kitchen are clean, in good repair and operational
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All knives in the kitchen are sharp , knife sharpening system is available
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Ovens are clean and without excessive carbon/build up. Oven are properly calibrated and in proper temperature
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Prep slicers/dicers are clean and in good working condition. Blades are sharp, glides easily and all safety features are present and in use
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All burners in good working conditions. Stove tops clean. no broken/missing parts
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Salad spinner/dryer are clean, all parts are working properly
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Cutting board are well maintained, clean and no stains
Hood Systems
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All hoods in good condition. All filters are clean and operates properly during the shift. Never left open while the equipment are on. Grease troughs and drains not clogged with grease.
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Filters are clean and free of grease build up. Properly re-installed prior to shift. Parts are well intact
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Managers/Staff demonstrate good knowledge of cleaning and proper operation of the hood system
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Exhaust cleaning is done regularly and up to date
Sanitation/Food Safety
Temperature Control
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Cold potentially hazardous food is maintained at 40F or below in all cold-holding devices
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Hot potentially hazardous food is maintained at 150F or above
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Walk in chiller in product items temperature are maintained at 40F or below
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Potentially hazardous food is received at proper temperature (refrigerated food at 40F below, frozen food hard to the touch 5F)
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Potentially hazardous foods are cooked and reheated to proper temperature. Seafood to 145F, Ground beef/pork to 155F, and poultry to 165F. Items reheated are properly recorded to cooling logs
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Thermometers are available and accurate for use in receiving, food preparation, holding and serving areas.
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Chillers/Freezers are equipped with accurate thermometers that are easily viewable
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Frozen food held solidly so that they are hard to touch
Food Handling
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Store is using products from Approved Product List (APL) and has the updated copy of APL
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All items especially prep items has labels which includes the preparation and expiration date/time
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Fruits and vegetables are properly washed prior to processing and serving. Produce washing are available and updated
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Egg shells are not discolorated, not dirty, no abnormal odor and without small cracks
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Potentially hazardous food properly handled for time/temperature control; foods at proper temperature before being displayed; foods not left out of temperature controlled environments for extended periods of time
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Food hierarchy is well observed to prevent cross contamination
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Food items are free from all possible contaminants (physical, biological, chemical contaminants)
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Proper thawing is observed and a practice in the kitchen
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Proper serving practices is observed. Hands do not touch food contact or lip contact surfaces of cups and utensils. Silverwares being rolled must be done wearing gloves. Silverware roller must wear hairnet.
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Foods in the storage are properly covered unless cooling. Top products on racks must be covered. Breading bins must be closed
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Food and food contact packaging must be stored at least six inches off the floor.
Equipment and Utensils
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Food contact surfaces and utensils are properly cleaned and sanitized. This includes cutting boards, pans, knives, dicers, ice buckets, ice machines, scoopers and ice bins
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Sav-A-Day are single used and properly stored 6" from the ground and away from chemicals
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jaccards are properly cleaned, sanitized and stored
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Fry filter is clean, sanitized and pumps correctly
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Tools and equipment are not broken that may cause physical contamination
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Storage containers such as canister, bins, drawers are well maintained. No cracked ice buckets
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Non-food contact surfaces of equipment and utensils durable, non toxic, easy cleanable and in good condition. Example includes rusted shelves, melted handles etc
Personal Hygiene
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Hand washing facilities are in complete set up and strictly used only for that purpose. Maintained clean and accessible.
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FOH staff washes their hands after doing such activities that contaminates their hands like touching face/hair, handling dirty dishes, handling money etc
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BOH staff washes their hands after doing such activities that contaminates their hands like handling raw products, after changing tasks, before handling RTE food items etc
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Management has a system in place to ensure regular hand washing is done e.g setting a 30 minute timer for hand washing
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Proper hand washing is observed and performed by staff
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No bare hand contact to Ready-to-eat foods
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No person working in the store displays symptoms such as vomiting, diarrhea, jaundice, sore throat, fever or exposed pustular lesions
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Eating, drinking, vaping or smoking are restricted in to working areas at any time
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Gloves are changed whenever damaged/torn, change of tasks and washes hands between glove chage. Gloves and Finger cots should be worn over bandages
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Good personal hygiene is followed; clean pants, shirt and apron. No accessories for BOH staff.
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Personal items are stored in designated areas away from food, utensils and equipment
Cleaning and Sanitizing
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Chemical sanitizer solutions are in the proper concentration and temperature. 3-compartment sinks are set up properly. Non - chemical sanitizing rinse is 180F on the gauge of a dishwashing machine (160F on dish surface)
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Chemicals are labeled and stored properly
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Equipment use to clean food contact surfaces is durable and appropriate for the task. All cleaning tools are properly stored between uses to avoid contamination of other surfaces
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Maintenance tools (mops, brooms and similar items) are clean, in good condition and properly stored
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Dishwashing machines are properly maintained and operated; surfaces clean and in place; wash temperature is 150-160F. No missing/broken parts
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Sanitizer test kits are readily available for use.
Facilities and Control
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Sewege disposal systems including grease traps operates properly. Garbage containers are clean and always covered.Used oil collection is done regularly.
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Water is available at all sinks
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Plumbing is in good repair with no leaks. No back flows
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Pest prevention program is effective and up to date. No roaches, rats, mice or ants in the restaurant. No fly infestation inside or outside the restaurant
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Managers have ServSafe certificates. Staff/food handlers have health cards from local government
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First aid kits are available and stocked
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Health inspection reports are available from local governments
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28 day book are available with updated Taste & Temp, Temperature Logs and other forms kept for 90 days
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Floors, walls, ceilings are free from excessive dust adn debris, easily cleanable and in good repair. No pest entry point in the facilities
Legendary Food
Steak Quality
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Products are stored and labelled correctly
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6oz Sirloin: 3/4"-1" thickness, 4"41/2" x 3". Properly jaccarded. No tapering
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Digital Scale (plus or minus .3oz): 6oz Sirloin - Weigh 5 steaks
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8oz Sirloin:1"-1 1/4" thickness. 5" -5 1/2" x 3" 1/2"
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Digital Scale (plus or minus .3oz): 8oz Sirloin - Weigh 5 steaks
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11oz Sirloin:1"-1 1/4" thickness. 6" -6 1/2" x 3" - 1/2
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Digital Scale (plus or minus .3oz): 11oz Sirloin - Weigh 5 steaks
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8oz NY Strip: 4"-4 1/2" in length, 3"-3 1/2" wide. Thickness is 1 1/4" - 1 1/2". 1/4" fat trim. Tail length with false eye is 3/4" - 1" with 1/4" fat trim. Cuts should be dree of any nerve
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Digital Scale (plus or minus .3oz): 8oz NY Strip - Weigh 5 steaks
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12 oz. Strip: 6 ½"–7" in length, 3"–3 ½" wide. Thickness is 1"–1 ¼". ¼" fat trim with occasional ½". Tail length with false eye is ¾"-1" with ¼" fat trim. Nerve cuts are wrapped for mid-well & well only.
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Digital Scale (plus or minus .3oz): 12oz NY Strip - Weigh 5 steaks
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10 oz. Ribeye: ¾" –1" × 3"– 4 ½" × 7"–7 ½". Tail length is ¾"–1" by 1 ½"–1 ¾" in length. 90/10 lean to fat ratio
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Digital Scale (plus or minus .3oz): 10 oz Ribeye- Weigh 5 steaks
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12 oz. Ribeye: 1–1 ¼" × 3"–4 ½" × 7"–7 ½". Tail length is ¾"–1" by 1 ½"–1 ¾" in length. 90/10 lean to fat ratio
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Digital Scale (plus or minus .3oz): 12oz Ribeye- Weigh 5 steaks
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16 oz. Ribeye: 1"–1 ¼" × 3"–4 ½" × 8"–8 ½". Tail length is ¾"–1" by 1 ½"–1 ¾" in length. 90/10 lean to fat ratio
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Digital Scale (plus or minus .3oz): 16oz Ribeye- Weigh 5 steaks
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Bone-in Ribeye: 18–22 oz. ¼" fat on top ¾–1" off the eye and bone. 1 ½"–2" of bone exposed. Thickness is 1"–1 ¼". Length is 8"–8 ½".
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Digital Scale (plus or minus .3oz): 18-22oz Ribeye- Weigh 5 steaks
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International recipes are complete and available
Meat Preps
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Mini burgers: 2 oz. ¼" × 3 ½" stacks of 8
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Chicken Breasts - Fully jaccarded chicken breast 12 times on both sides; six times vertically and six times horizontally or until consistent needle marks cover the entire chicken breast. Fully marinated chicken should be ghost-like in color. Panned skin side down with 3 qts. of marinade mixed well. No more than 20 per pan. Marinade is dark golden color with visible spices. Thin oily consistency. Sweet onion and garlic flavor.
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Frozen chicken cases stored in freezer until ready for pull-thaw. Properly labeled.
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Partially frozen chicken removed from case and bags placed in appropriate container or tray. DO NOT STACK. Original vendor label with chicken during thaw. Sheet tray or lexan lid placed over each rack. Properly labeled.
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Seafood pull/thaw procedures recipe right. Layered in a pan w/drain grate, iced only after first day or when opened, skewered or portioned. Covered, labeled, and properly stored.
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Any hand jaccards used in prep are clean, maintained and in working order.
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Sear plate set to 400 F
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Broilers both set and verified to 450 F with no load.
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Steak seasoning: Steaks seasoned over a sheet pan w/ a drain grate, ladle 1 oz of margarine or margarine blend onto the sear plate, place steak onto sear plate, opposite side seasoned.
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Coast to coast seasoning following recipe amounts. Seared for 1 minute per side or until a "French toast" visual. Calibrated using timer. Diamond grill marks both sides.
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Steak weights used on medium well and well steaks only. No pork chops, Roadkills, chicken, kabobs, burgers, kid steaks, steak tips or medallions. Paper wrapped steaks are cooked to MW or Well only
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Steaks (FIFO) and chicken (completely empty pan) properly rotated. Steak, chicken and pork on three separate trays with drain grates and color-coded tongs; cleaned and/or changed every 4 hours.
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Steaks kept in labeled pan. Paper changed as necessary, wrapped or in seal-tight pans and stored quickly in refrigeration. Meat display wrapped and labeled properly for first use next day.
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Burger Cooking: Timer used, cooking time 4:00 per side. Cooked to internal temperature of not less than 155F. Removed from sear plate with metal spatula.
Fall of the bone Ribs
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Ribs kept in freezer or walk-in. Dated w/ receiving date for proper rotation. Ribs thawed overnight in the case or a lexan. Day dotted or marked when pulled for rotation.
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Complete thawing in walk-in only. The product is then layered onto 1/2 sheet pans with 3 ribs per pan. Covered, labeled and dated with rib rack bag, not trash liner. Product broken out of case next day; scoring done semi-frozen to ensure deep score marks. Ribs scored 3 times full length of rib; scored 6-8 times diagonally in both directions bone to bone. Triangle lean trimmed down to 1" max; excess meat discarded.
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Ribs thoroughly dredged in seasoning and coated evenly on all sides. Approx. 2 cups seasoning per pan of 6 ribs.
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Rib pan sealing: Plastic wrap first placed over pan to ensure a vacuum seal, double wrapped w/ heavy foil, invert metal lid to ensure that a air tight seal is formed. Recommend running a moist towel around the edge. Labeled and stored.
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Cooking temperatures: 4-4 1/2 hours - 250F. 8 1/2-9 1/2 hours - 225F. 11 hours - 200F. When properly cooked a single bone will pull freely from the center of the rack; meat shrinkage from the tip of the bone should not exceed 1/2". Shiners not more than 3 per rack. The product should be moist, tender, seasoned, and red/brown in color.
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Timers set and a note attached to oven to indicate proper cooking times.
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Ribs pulled from oven, liquid completely drained, immediately placed onto a designated cooling rack to properly cool. Cool for 30 minute. Choose one Proper Rib cooling procedure for dipping. Product must cool to 70F-80F within 2 hours. Dip ribs in bacon grease at 100F. Return Ribs to full pan w/drain grate. Choose one proper cooling procedure to cool dipped ribs to 40F before wrapping. Appropriately portioned per recipe. Track cooling.
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Rib grill set and calibrated at 450F. No foil. Staging area to properly hold ribs ensuring serving temp of 155 F.
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Product placed onto grill bone side down; heat 4 minutes; turn over, baste underside of the ribs, heat another 4 minutes. Bottom allowed to caramelize 1 minute. Turn over onto topside, baste/caramelize 1 minute. Turn back to topside facing up, baste with BBQ sauce. Meat falls off bone, moist and tender. Well caramelized both sides. Placed in window immediately. Product reheated to 155F. Expediter checks temperature ribs prior to serving. Diamonds to cooking.
Bread,buns ,and butters
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Baker's equipment: rolling pin, pizza cutter, ruler, 4 white bus tubs (marked), timer, thermometer, and working scale.
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Proofer room/cabinet pre-heated to 90F-100F. Humidity set at 85%-95%. Operating properly. Working hygrometer is being used. Yeast activation minimum 5 minutes.
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First round proof to approximately 1" from top of tub (approx. 25-30 min.).
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Proper cut size: Squares 2" x 2" x 1"; Goal weight of 2oz. with range of 1.8-2.2 ounces. Second round proof size: 2.5" x 2.5" x 1.75". Bread size after baked: 3" x 3" x 2". Scraps CANNOT be added back to the dough. Leftover bread cooked off for next day pulled pork and shrimp entrees.
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Total baking time 8 - 12 minutes. Trays rotated after 4 - 6 minutes. Bread immediately brushed with margarine.
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Bread baked to order. Held under heat lamps for no longer than 5 minutes, 150F. Always having bread in the oven while we are open. Brush with margarine as needed.
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Leftover dough discarded at close.
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Bread Quality: Golden outer crust with a slight chew, tender center, and sweet flavor.
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Honey butter cold and fresh, no more than one tray out. Do not overpack trays.
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Honey Cinnamon Butter: Light fluffy, creamy light texture, honey & cinnamon flavor, tan in color. No butter chunks. #60 scoop
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Whipped butter: Light fluffy, creamy light texture. No butter chunks. #60 scoop
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Lemon pepper butter: White with pepper & parsley visible, fluffy texture, strong lemon & pepper flavor with fresh taste from parsley. Garlic butter: light orange color, fluffy texture, strong garlic flavor with lemon & pepper follow.
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Croutons freshly made. Golden in color, crisp texture, well coated, oregano and basil flavor. 1x1x.5. Stored in slotted lexan. Within shelf life.
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To-Go Bread: Handled same as dine-in bread. Min. 150F holding temp and butter brushed. Golden outer crust. Light moist center and good spring when touched. Sweet flavor. 3x3x2
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International recipes are complete and available
Baked Potato & Sweet Potato
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Bakers: 70 count Idaho, 9-12 ounces each. Targeted weight.
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Sweet potatoes: Ham's Yams, Nash, or current approved spec. 45-50 count, 12-16 ounces each.
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Thoroughly washed, scrubbed and allowed to dry the night before cooking. Each baker is dipped in 100F bacon grease and rubbed to totally cover, sprinkled evenly w/ 1 tsp Kosher salt; total top coverage, no mohawks.
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Thoroughly washed, roots removed, scrubbed and allowed to dry. Each sweet bake is dipped in 100F bacon grease and rubbed to totally covered, no kosher salt.
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Baking temperature 350F. Baking times 50-60 minutes. Internal temperature 200F-210F when pulled from the oven. Potatoes properly rotated directly from the oven to the line. Potatoes served within maximum 45 minutes and held in dry heat; serving temperature of 180F. After 45 minutes, place in ice bath, let cool, drain and store in appropriate pan. Sweets held max one hour in designated warming bin; minimum serving temperature of 160F. Potatoes available at all times. Potato rotation chart in use with par levels.
Salad/Cold Prep
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Salad mix crisp, cold and dry. 1" x 1" cut, good colorful mix. No browning. Stored in perforated lexans. Product made according to the recipe specifications. Made-to-order.
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Caesar mix crisp, cold and dry. 1" x 2"-3" ribbons. Stored in perforated lexans. Product made according to the recipe specifications.
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Only two Caesar salads mixed per bowl. Made-to-order. Croutons added to mix. Use rubber spatula. Topped with shredded parmesan cheese. No leftovers; Clean/change bowl as needed.
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Parmesan cheese (3/32" x 3/4" minimum) grated fresh; moist fresh flavor. Not broken. Recommend a shallow pan for storage.
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Bleu Cheese Dressing: smooth, creamy white color. Chunky texture and strong bleu cheese taste with sour cream, onion and garlic. 1/4x1/4 crumbles of bleu cheese. Stored at 40F.
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Caesar Dressing: Off-white color w/visible black pepper and parm. Heavy consistency with a slightly grainy texture. Zesty with good cheese and garlic flavor with a hint of anchovy. Stored at 40F.
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Golden Honey Mustard: Light yellow color, smooth creamy texture. Good mustard and honey flavors, followed by a slight hint of apples. Specks of paprika are visible. Stored at 40F.
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Italian Dressing: Zesty, sweet, honey flavor followed by oregano, sweet basil, and garlic. Golden in color. Stored at 70F, served at 40F.
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Ranch Dressing: Creamy white color, smooth light texture. Zesty, buttermilk, onion and garlic flavors. Stored at 40F.
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Honey Lime Sauce: Light flavor of honey and lime with a finish from the cayenne pepper.
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Celery Sticks: No more than 2" removed from root end. 3" length x 1/2" width. Stored in appropraite pan and covered with cold water.
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Cheddar and Jack cheese (3/16" x 2"-3" shreds) grated fresh; moist fresh flavor. Evenly shredded and loose. Proper blocking procedure followed.
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Fresh ripe tomatoes (1/2" x 1/2" pieces). Fully drained. Drain pan inside of pans at all times; on the line and in the walk in. Stored in 4" plastic 1/3 pan w/drain grate recommended. Sprinkles: Washed, drained, labeled and stored in appropriate pan. Stored at 40F or below. 5 day shelf after panning.
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Eggs (1/2" x 1/2" pieces). Good even white and yellow pieces; hand chopped appearance; no graying. Held in 4" plastic 1/3 pan, no drain grate.
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Tartar sauce: medium consistency, chunky texture; pale yellow color with visible relish; dill & lemon flavor with a sweet zest from the relish.
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Hot sauces properly made, labeled. Hot: Dark orange. Blended butter base sauce should have some heat from jalapeno & garlic flavor.
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Sandwich sets (LTO): Red onions rings bright purple outer skin, no browning. Firm and crisp rings. Not broken. Strong, sweet onion flavor. 1/4" thick x 2"-3" diameter. Shredded lettuce: Mix of light and dark green colors, no browning. Crisp, cold and dry. 1/8" shreds. Sliced tomatoes: Bright red in color, no bad spots. Slightly firm with pulp intact, drained of juice. Fresh tomato flavor. 2"-3" diameter.
Fry
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Fryers set and calibrated @350F
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Fry shortening clean, clear, and producing Legendary fried food. Fryers brought to temp in stages, covered at night or removed into stock pots, properly rotated and placed in fryer based on products cooked in that fryer. All fryers filtered daily. No evidence of carbon build up on fryers. Fryers boiled out weekly.
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Timers used and calibrated per each approved recipe to verify cook time and min temperature reached.
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Chicken strips are well drained. Cut down to 1.2-1.7 ounce spec size. Tear drop shape. Stored in chicken marinade for 12 hours before they are drained. Agitate at halfway mark. Drain for a minimum of 30 minutes then place into buttermilk batter. Soak for minimum 1 hour.
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Buttermilk Batter well mixed and held below 40°F in an ice bath. Tenders fully submerged in batter. Held in appropriate pan.
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Chicken Strips are lightly battered and breaded, golden in color with visible spices. Natural chicken flavor with zing and spice. Tenders cooked to order and placed into a Sav-a-day before serving. Min. internal temp 165F.
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Steak fries golden in color. No excessive browning. Light crispy outer texture, true potato taste, grease free. Cooked to order! Held no longer than 5 minutes. Frozen or cooked product never held over grease. Properly seasoned using a mixing bowl.
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Snakebites: Allow bites to thaw for a minimum of 12 hours. 1 bag per half sheet tray; 2 bags per full sheet tray. All bites are round and .85 +/- 0.10 ounce breaded.
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Snakebites: Mixture properly made and stored overnight to ensure binding of the ingredients. All within shelf life. Bites evenly breaded with no bare spots. Bites stored at 40F, covered on deli paper.
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SnakeBite Quality: Well battered. Golden in color, crispy outer texture, sealed outer surface with no cracking. Creamy melted cheese center with bold flavors of Jalapeno and sweetness of red pepper. Grease well drained. No explosions in fryer. Cooked to order. Served immediately in a small basket with deli paper.
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Potato skins: Cooked to order. Lightly seasoned. Full coverage of cheddar cheese and bacon. 1/8"-1/4" pulp, creamy, white, firm; no separation between pulp and skin. No browning.
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International recipe is complete and available
Point of Scale
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Shrimp Skewering- 5 shrimp per skewer. If using wooden skewers, spray with pan spray. Keep close to prevent turning when cooking. Place skewered shrimp into pan with drain grate. Cover with parchment paper. Topped with ice bags.
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Line prep: Ice bags used to keep shrimp and fish iced down from pull/thaw to service. Only 12 portions per pan with insert.
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Flat top griddle set and calibrated at 325F. Shrimp and Salmon on separate trays with color-coded tongs; cleaned and/or changed every 4 hours.
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Bun toasting: buns evenly and completely coated with margarine and toasted until golden brown.
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Timers used at expediter, broiler and point to allow the monitoring of cook times.
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Hot wells at 180F.
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Hot products from line discarded at close. Recorded on waste log.
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Proper utensils used for measuring all ingredients per recipe.
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Designated cutting boards for ribs, chicken, and bread cutting. Sanitized and cleaned in between uses and throughout shift.
Hot Prep
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Buttered Corn: Corn is made fresh as needed. Bright yellow in color with pepper and parsley visible. Corn is submerged in liquid and has a fresh taste along with a hint of lemon, butter, salt and pepper. Kernels firm not mushy. Serving temperature 150F. Served heaping with a solid cook's spoon. No double boil.
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Home-style Mashed Potatoes: Creamy white color, black pepper and skin of potato are visible. Medium consistency, smooth texture. "BB" size pieces of potato will be noticeable. The product should be creamy tasting and have a natural potato flavor with notes of salt and pepper. Serving temperature 150F. Served with solid cook's spoon. No double boil.
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Bacon Pieces: Chopped 1/2" x 1/2" pieces. Dark red, no anemic or transparent pieces. Tender with a slight chew followed by a fresh smoked ham flavor. Bacon held at 40F overnight, held at 150F on expo in recommended drain set. Sliced bacon: Golden brown in color. No undercooked or translucent pieces. Tender with a slight chew. Fresh smoked bacon flavor. Clean paper towels used to pat bacon and remove grease. 2 day shelf life. Appropriately panned and separated by deli paper.
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Brown Gravy: Robust beef flavor, caramel color, smooth light consistency (like warm honey), followed by the flavors of onion, garlic and pepper. Timer used. Serving temperature 150F. Served with a ladle. Double boil.
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Sauteed Sliced Mushrooms: Seared outer skin, moist tender texture, light caramel color, with a sweet flavor and hint of onion and garlic. Must be cut in half from a medium whole mushroom. Serving temperature 150F. Served with a solid cook's spoon. No double boil.
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Sautéed onions: Firm, caramelized color with medium browning. Slightly translucent. Serving temperature 150F. Served with slotted cook's spoon. No double boil.
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Peppercorn Brown Sauce: Blend of mushroom and veggie flavor followed by a slight bite of pepper. Consistency should be smooth and thin, like that of warm honey with pieces of black pepper visible. Heated to 165F. Serving temperature 150F. Served with ladle. Double boil.
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Mushroom Sauce: Veggie and mushroom flavor with a hint of white wine, garlic, and pepper. Mushrooms fresh with no greying or bruising, sliced 1/4" thick, free of any dirt and debris. Consistency should be smooth and thin, like that of warm honey. Heated to 165F. Serving temperature 150F. Served with ladle. Double boil.
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Honey Caramel Sauce: Dark caramel color, rich buttery flavor with a hint of cinnamon and honey. Not separated.
KMOD/MIW
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Salad bowls ICE cold entire shift.
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Salads made to order, 3 minute prep time, served in cold bowl, toppings spread coast to coast.
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Hot food on hot plates entire shift. Rotation in place to insure hot plates for all guests. Portions and plate presentations correct for all items. Plate Presentations photos are present and current. Loaded baked potatoes: Fresh hot potatoes only. Butter, sour cream first, then cheese and bacon. Served immediately.
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Cook times 12-15 minutes. Big steaks may exceed 15 minutes
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Manager in the Window - 100%. Expo assistants well-trained in all aspects of LEGENDARY food and presentation. Order checked for accuracy, painted, cleaned and run immediately. Rib temperatures validated.
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Re-cooks handle by managers, minimal amount of re-cooks.
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BOH Head IST has validated all in-store trainers, all training materials are current, organized and in use.
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All recipes and recipe books are current, clean, organized and in use.
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Certified trainers effectively using one-on-one and on the job training with all new hires on each station.
Bar
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Beer draft is free of dust build up, proper fluid levels.
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Beer draft is maintained to 32F or below. Record temp.
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Beverage chillers temperature is maintained to 38F of below.
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Chillers are clean, organised and no signs of molds and dirt. Thermometer is visible
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DUKE Glasses ICE cold entire shift. Proper amount (150 recommended) in inventory.
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Beer flow rate is within 2 oz. per second. Beer temps at 28-32F on instant read. Record temp.
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Recipe rolodex/bulk recipes current and in use
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Juices and Mixes not held or sold past expiration date, properly marked. All bar fruit/food cut fresh, labeled within shelf life.
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Rocks and Frozen Margarita Bulk Mixes - labeled and day dotted, made to recipe. Well mixed, yellow green in color, tart lime flavor with a hint of tequila. Flash Blended upon sale.
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Bar Sanitation - ice bins cleaned and sanitized, no contaminated ice. Soda guns, glassware, store 'n pours, knives, cutting boards clean and maintained.
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Clean floors and walls - no odors. All drains clean and free of debris.
Observations
Host Area
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Hostess answered the phone with appropriate message, within three rings, warmly, and dealt with guests needs appropriately
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Greeted immediately and warmly when approaching the host stand. Recognition of First time guest.
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Meat case was stocked appropriately. Meat case contained Meat and black sheet trays only.
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Guests were shown the meat case. Host described cuts of meat while telling the story. Guest were given the option to pick a steak (optional).
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Bread was taken to the table while seating guest.
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Host spoke to the guests naturally during their walk to the table. Told the story or part of.
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Party was explained that menus are on the table and their server will be right with them. No drop and goes.
Dinning Room
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Greeted the table 15-45 seconds of host leaving the table. Flagged the table, recognized any first time guests and tells the story.
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Suggested specific drinks (checked IDs if alcoholic drink ordered). Offered menu assistance.
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Drinks arrived within 2-3 minutes of order.
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Suggested a specific appetizer
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Appetizer arrived with 6-8 minutes
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Enters order using pivot points. Repeats order and describes steak temps. Server wrote order and made eye contact.
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Were loaded, smothered and kicks suggested
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Salad arrives within 5 minutes. Salad served after appetizer was complete.
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Entrees delivered within 12-15 minutes. Food delivered in seat order
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Check back within 2 minutes or 2 bites to validate order. Confirmed proper temps after guest cuts into steak.
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Drink refill offered when half full (replaced beverage napkin if necessary)
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Maintained table with refills, fresh baked bread, peanuts, pre-bussing and trash removal. Used responses like "right away, absolutely and my pleasure.
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Order was taken and placed accurately.
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Server was check ready, made change quickly and showed appreciation.
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Gave a heartfelt thank you and goodbye with eye contact.
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Table was cleaned and sanitized less than 1 minute of guest leaving. Sugar caddy refilled and small plates replaced for each seat. Empty ketchup or steak sauce replaced.
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Line dancing observed during visit
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Staff did not congregate in service stations during visit.
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Manager visited table. Warm and sincere.
Bar
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Greeted bar guests immediately. Recognized any first time guests and tells the story. Bartender gives their name and asks for theirs.
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Suggested specific drinks (checked IDs if alcoholic drink ordered). Offered menus and menu assistance.
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Drinks arrived within 2-3 minutes of order.
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Suggested a specific appetizer
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Appetizer arrived with 6-8 minutes
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Repeats order and describes steak temps. Writes down order and makes eye contact.
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Were loaded, smothered and kicks suggested
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Salad arrives within 5 minutes. Salad served after appetizer was complete.
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Entrees delivered within 12-15 minutes.
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Check back within 2 minutes or 2 bites to validate order. Confirmed proper temps after guest cuts into steak.
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Drink refill offered when half full (replaced beverage napkin if necessary)
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Maintained bar guests with refills, fresh baked bread, peanuts, pre-bussing and trash removal. Used responses like "right away, absolutely and my pleasure.
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Order was taken and placed accurately.
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Bartender was check ready, made change quickly and showed appreciation.
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Gave a heartfelt thank you and goodbye with eye contact.
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Bar is cleaned and stools put back in proper position immediately after guest leaves.
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Manager visited bar guest. Warm and sincere.
Food Observations
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Bread - Square in shape 3X3X2. Free of excess flour. Held no longer than 5 minutes. Cold, level #40 scoop of honey cinnamon butter.
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Combo App- Skins, crisp and golden. Not greasy. Completely covered, no bare spots. Evenly covered with bacon bits. Rattlesnake bites golden in color. Crispy outer texture. Sealed outer surface with no cracking. Cream 165°F cheesy center. Bold flavors of jalapeno and sweetness of red pepper. Wings thoroughly coated with choice of sauce.
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Sirloin -Cut size, proper jaccard, steak temp, diamonds, proper seasoning and sear.
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Ribeye -Cut size, steak temp, diamonds, proper seasoning and sear.
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Ribs - Internal temp 165°F. Meat falls easily from the bone. Skeletal look not acceptable. Maximum of 1/4" bone showing (pork).
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Burgers - Buns toasted until golden brown (French toast appearance). Bun, burger and toppings with pick directly in center of top bun.
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Baked Potatoes -Crisp, dry evenly salted outer skin. Moist and flaky center. No Mohawks. Serving temp of 180°F
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Mashed Potato - Hot heaping side of mashed potatoes (Mashed 5oz, 2oz gravy). Creamy white color. Black pepper and skin of potato is visible. Medium in consistency. smooth texture, however small chunks of potato are noticeable. Product should be creamy tasting and have a natural potato flavor. Held at 150°F
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Salads - Lettuce must be cold, crisp, dry and served in frozen bowl. Salads not pre-built.
Drinks Observations
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Legendary Margarita Rocks -Lime tart flavor with a sweetness from orange juice and agave nectar followed by a noticeable taste of tequila. Must be flash blended.
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Legendary Margarita Frozen - Lime tart flavor with a sweetness from orange juice and agave nectar followed by a noticeable taste of tequila. Firm frozen consistency. Not watery. Flavors flash blended.
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Beer - 1/2 inch to 1 inch of foam and served in a frozen duke mug. 38°F or below.
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Drink of choice
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Drink of choice
Operational Goals
First Time Guests
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First Time Guests (FTG) are identified by staff members and learn The Story throughout the shift
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FTG system is in use, all employees and managers can execute it, and a tracking system is in place.
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Managers consistently make a personal visit to all first time guests during shift.
Manager In the Window
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Manager in the Window is role-modeled and taught with a Validated Manager scheduled 7 days a week.
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MIW is coaching and giving feedback throughout the entire shift
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Managers teach 100% plate presentation standards and manage food quality from open to close every shift.
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Ribs coming out of the window are 165°F and recipe-right.
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Steak temperature is validated for accuracy by MIW and a priority tracking system is in place.
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Hot, clean plates with no chips are in the window and served to guests. System is in place, taught and modeled.
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Ticket times are monitored and held to company standard of 12-15 mins.
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MIW is Champion of motivating food runners; completed trays run in less then 30 seconds with proper tray-handling service.
Ally Rallies
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Alley Rallies for the service staff are planned, conducted in 2 min., and include Motivation, Appreciation, and Education.
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Alley Rallies for the host and SA staff are planned, conducted in 2 min., and include Motivation, Appreciation, and Education.
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Alley Rallies for the BOH staff are planned, conducted in 2 min., and include Motivation, Appreciation, and Education.
Leader at the Door
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Leader at the Door (LAD) is in place through the MP, SM or salaried manager from open to close on every shift
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LAD challenges staff with daily shift goals for guest counts/hourly sales, etc.
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LAD executes and educates staff and guests on call ahead seating using the call ahead recipe as a guide.
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LAD establishes and teaches accurate quotes within a 10 min variance.
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The To-Go system is effective, has a designated area, and staff has been trained and validated in TO-GO.
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Sincere greets and good-byes are given to every guest; all hosts engage in hospitality.
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Hosts engage all guests in conversation on the way to the table.
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Headsets are in use for managers, hosts and SA's communications.
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A working system that is written and documented in place for large parties and all hosts and managers understand it.
Employee Training
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Certified trainers are in place for all positions through Train the Trainer and re-certification occurs at least once a year.
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Trainer meetings occur quarterly
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All hourly new hires attend a legendary orientation. Orientations are filled with culture and fun and cover TXRH Policies & Procedures, sections on Our Culture and Respect for Others/EEO/Harassment and Discrimination, how to report concerns, the safety and sanitation sections of Texas Today, and Responsible Alcohol Service expectations (for all FOH employees). Utilizing Orientation Part 1 and Part 2 PowerPoint. New hires should also be given the opportunity to ask questions about Policies & Procedures.
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A BOH and FOH training program is established. Training program used throughout hourly and MIT training.
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Only validated trainers are scheduled to train new hires and MIT's.
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Effectively uses time scheduled for training before or after the shift. (e.g., classroom time, videos/courses, daily feedback).
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A validation system is in place and is signed off by a TC or Manager.
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Reviews of BOH and FOH trainers are done minimally every 6 months.
Taste & Temp
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KMOD completes daily sanitation Taste & Temp and can teach sanitation practices.
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KMOD utilizes Taste & Temp toolbox or something similar is in place to ensure proper equipment temps, food temps, and sanitation practices are being met.
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Taste & Temp is accurately taught by KMOD. Staff is coached on opportunities and successes with each product.
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System for daily meat check is in place and executed with meat cutter involvement on coaching opportunities and feedback
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Bar Taste & Temp is accurately taught, staff is coached on opportunities and successes on a daily basis.
Kent's Top 10
Top 10 FOH
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3 Table Sections
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Knowledgeable Servers
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Sense of Fun (Smiles)
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Sense of Urgency on Greets, Drinks, Food
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Manager Table Visits
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Restroom Focus
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Ambience - Lighting, Temperature, Music Levels
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Bartenders - Speed, Awareness, Regulars
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Host - Smiles, Urgency, Guest concern
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Crew Involvement
Top 10 BOH
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Hot Mashed Potatoes
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Cuts of Ribeyes
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Cuts of Sirloin and Jaccard
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Ribs - Hot, Fall-off-the-Bone
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Season and Sears
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Fresh Hot Bread/Cold Butter
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Cold Fresh Salads/Cold Bowls, Dry mix, Fresh Toppings
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Sides Hot and Fresh
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Onion Consistency
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Frozen Margarita Consistency
Audit Summary
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Audit Summary/Opportunities for Improvement
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Audit will be discussed by auditor with the MOD and will have it signed . MOD will be required to discuss the result with the whole team and come up with a corrective action and will be submitted to auditor and DO.
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FOH Manager's Signature
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BOH Manager's Signature