Udders Ice Cream Malaysia Inspection

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is the exterior of the ice cream display showcase free from stain, finger print, smudges and dust?

  Pass

  Corrective Action Needed

  N/A

• Is the customer walkway free from rubbish, stains, smudges?

  Pass

  Corrective Action Needed

  N/A

• Is the signage free from dust, stains, and debris?

  Pass

  Corrective Action Needed

  N/A

• Is the exterior of the counter surface free from stain, dust, smudges and rubbish?

  Pass

  Corrective Action Needed

  N/A

• Is the seating area tables and chairs cleaned and neat?

  Pass

  Corrective Action Needed

  N/A

Interior

• Is working counter surface free from stain, dust and rubbish?

  Pass

  Corrective Action Needed

  N/A

• Is the interior of ice cream showcase free from frosting, pests, dirt, dust and anomalies?

  Pass

  Corrective Action Needed

  N/A

• Are all utensils placed neatly in designated containers?

  Pass

  Corrective Action Needed

  N/A

• Is working counter surface free from stain, dust and rubbish?

  Pass

  Corrective Action Needed

  N/A

• Are all containers cleaned ?

  Pass

  Corrective Action Needed

  N/A

• Is working counter surface free from stain, dust and rubbish?

  Pass

  Corrective Action Needed

  N/A

• Are all freezers & chillers interior cleaned and items are stored neatly?

  Pass

  Corrective Action Needed

  N/A

• Are any pests dead or alive found?

  Pass

  Corrective Action Needed

  N/A

• Are dry storages neatly organised and cleaned?

  Pass

  Corrective Action Needed

  N/A

• Are all equipments cleaned and ready to use?

  Pass

  Corrective Action Needed

  N/A

• Are menu placed visibly available ?

  Pass

  Corrective Action Needed

  N/A

• Are promotional material placed visibly available?

  Pass

  Corrective Action Needed

  N/A

• Is POS system working?

  Pass

  Corrective Action Needed

  N/A

• Are delivery platform devices turned on and ready?

  Pass

  Corrective Action Needed

  N/A

• Are delivery platform tally with the availability at store?

  Pass

  Corrective Action Needed

  N/A

• Is the credit/debit card machine working ?

  Pass

  Corrective Action Needed

  N/A

• Are receipts paper roll available in the devices and POS?

  Pass

  Corrective Action Needed

  N/A

• Are all price tags are placed correctly at the right position in the tub?

  Pass

  Corrective Action Needed

  N/A

• Are all ice cream in the display are scooped the first half of the tub?

  Pass

  Corrective Action Needed

  N/A

• Are there any ice cream in the display showing oxidation issue?

  Pass

  Corrective Action Needed

  N/A

• Are all ice cream in the display taste good and perfect?

  Pass

  Corrective Action Needed

  N/A

• Is ice cream scooped round enough and weight between 90g - 95g?

  Pass

  Corrective Action Needed

  N/A

• Are there any ice cream flavours fall onto other flavour tub?

  Pass

  Corrective Action Needed

  N/A

• Are all ice cream in display not overly hard or overly soft?

  Pass

  Corrective Action Needed

  N/A

• Are cones available the right size, shape, thickness and crispiness?

  Pass

  Corrective Action Needed

  N/A

• Are waffle/waffle stick/croffle stick made the right size, shape and crispiness?

  Pass

  Corrective Action Needed

  N/A

• Are milkshakes and float made the right way with correct garnish and recipe?

  Pass

  Corrective Action Needed

  N/A

• Are toppings available in good quality?

  Pass

  Corrective Action Needed

  N/A

• Do staff(s) on duty practice correct packing method for online delivery, cakes, double scoop, with cone, with waffle stick/croffle stick, waffle and beverages?

  Pass

  Corrective Action Needed

  N/A

• Are all menu items (flavours, cakes, cones) available for sales readily?

  Pass

  Corrective Action Needed

  N/A

• Are current inventory level same or less from last stock check?

  Pass

  Corrective Action Needed

  N/A

• Based on the current inventory level, was the last stock check appears suspicious of accuracy?

  Pass

  Corrective Action Needed

  N/A

• Are all packaging available readily?

  Pass

  Corrective Action Needed

  N/A

• Is dry ice available with sufficient inventory level?

  Pass

  Corrective Action Needed

  N/A

• Does staff member on duty greets customer proactively with "welcome to udders"?

  Pass

  Corrective Action Needed

  N/A

• Does staff member offer sampling proactively when customer is browsing?

  Pass

  Corrective Action Needed

  N/A

• Does staff member mention any of "Current best selling/ New flavours, Promotions/ USP"?

  Pass

  Corrective Action Needed

  N/A

• Does staff member greets and engage with customer with friendly posture and facial expression?

  Pass

  Corrective Action Needed

  N/A

• Are staff member is wearing proper uniform clean & tidy without personal accessories like earrings, rings, bracelet?

  Pass

  Corrective Action Needed

  N/A

• Does staff member say "thank you" to the customer after the transaction of sales?

  Yes

  No

  N/A

• What are your remark on the outlet hygiene?

• What are your remark on the Inventory?

• What are your remark on the customer service & promotional communication?

• After talking to the staff member, what are your thoughts on his/her/their attitude and work ethnic?

• Do you suspect anyone of causing issues and why?