UK Mystery Shopper Scoring System 2018

We aim to keep the exterior of our shops looking clean and inviting at all times -please rate how clean and inviting the shop was.

We aim to keep the entrance of our shops (including door mat) looking clean and inviting at all times. Please rate the cleanliness.

We aim to create an enjoyable atmosphere in all of our shops. Taking into account how busy the shop is, please rate the atmosphere in the shop at the point of entry.

We pride ourselves on the presentation of our food and drink. Please rate the display and cleanliness of our langars, fruit stand and Q barriers.

We aim to keep our till counter and display clean, tidy and well presented. Please rate the presentation and cleanliness of the glass till counter.

We aim to serve our customers within 1 minute of joining the queue. Were you served in a reasonable time, bearing in mind how busy the shop was and the number of open tills.

We aim to serve our customers their hot drinks within 1 minute of payment. Did you receive the correct hot drink in a reasonable time, bearing in mind how busy the shop was.

We aim to connect with customers with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.

We aim to carry out our till transactions efficiently and accurately. Please rate the efficiency and accuracy of the till transaction (correctly charged, correct products, etc)

Please rate your experience when asking our team.