UNBEATABLE EXCELLENCE

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Back room

• Is the backroom set per company guidelines and reflective of the “Bin Layout and Assignment Process” document in the IMS toolkit? Visually inspect to see that bins are labeled and assigned correctly. Ensure boxes are labeled with inventory prep labels or warehouse quick strip labels and include item quantities.

  Yes

  No

  N/A

• Is all overstock being binned by a reasonable time each morning? If not, does the store have an action plan to resolve? 
Note: If 1 question is answered “No”, then the whole question is “No”. Check for unbinned merchandise on carts/ pallets on the sales floor and/or in the backroom. Use the 'Binning Complete' metric to help monitor. Flow and labor may dictate for binning to be conducted after 7a.m.

  Yes

  No

  N/A

• Are bins accurate? If not, does the store have an action plan to resolve? 
Note: If 1 question is answered “No”, then the whole question is “No”. check for bin accuracy, randomly select 20 boxes & 5 pallets that look to be binned. With a handheld, go to Perpetual Inventory > KIS > On the Salesfloor. Scan the box label, then select ALT F-7 to verify each of these boxes are in the right bin.

  Yes

  No

  N/A

• Are all picks and exceptions being completed within required timelines and to company goal? Review the CIS Dashboard to monitor the percentage of picks and exceptions being completed for previous weeks.

  Yes

  No

  N/A

• Is My Guide being used to plan the night and maximize associate productivity? Review the last seven days of the Overnight Stocking Report (printed) and Task Report (in My Guide). Verify store is utilizing the task and custom task processes and assigning tasks to all overnight stocking associates.

  Yes

  No

  N/A

• Is the store manager running effective 2pm planning meetings? Ensure store manager is running meeting, Pre-Notification notes are being used, hours needed vs. hours scheduled is analyzed 4) MG custom tasks are used when appropriate.

  Yes

  No

  N/A

• Is the recycling center properly setup to handle all recyclable materials? Are the super sandwich bales being built without cardboard and labeled correctly? Is staging behind store neat, clean, organized and safe? Visually inspect recycling areas in the backroom and behind the store.

  Yes

  No

  N/A

• Is the Hazardous Waste Storage Area set according to company guidelines, stocked with hazardous material/hazardous waste supplies? Verify the following are present: fully regulated labels, hz-waste labels, ORM-D boxes, chemical bags, bucket liners and liner tags. CFL/Fluorescent lamp boxes have the proper accumulation start dates on each box.

  Yes

  No

  N/A

• Is the store conducting Claims Box Audits appropriately? Are Hazardous Material Fully Regulated Bills of Lading and Hazardous Waste Manifest readily available and filled out completely?
Note: If 1 question is answered “No”, then the whole question is “No”. Verify Claims Supervisor or designated manager is correctly conducting the Claims Box Audit process. Ensure BOLs are available and complete. Utilize the Quick Reference Guide to verify BOL completion.

  Yes

  No

  N/A

• Are all reclamation items being handled as quickly as possible and according to company guidelines? Inspect the reclamations area to verify claims are processed daily and picked up weekly using the Open Claim Report to validate.

  Yes

  No

  N/A

• Are all coolers/freezers maintaining proper temperatures with warehouse racks, floors and drains clean with merchandise organized and dated? Visually verify that these areas comply with company standards. Also ensure all doors and seals are in good condition with doors sealing appropriately.

  Yes

  No

  N/A

Food

• Are food preparation depts organized so that food storage areas (walk-in cooler, dry storage, labeled shelving), single service items, chemicals, and equipment are stored in a safe and organized manner? Ensure food preparation area is organized in a manner that facilitates associate productivity. Verify chemicals and single service items are stored properly to prevent cross contamination.

  Yes

  No

  N/A

• Are walls and prep tables in the food preparation areas clean? Are all fixtures/cases and floors in the fresh areas clean and/or in working condition with appropriate signing? 
Note: If 1 question is answered “No”, then the whole question is “No”. Ensure food preparation area is clean and a cleaning routine has been established. Visually verify all cases, glass and stainless steel are clean throughout the area and bag dispensers and paper towels are available for customer use.

  Yes

  No

  N/A

• Is the store following company guidelines to ensure proper rotation, dating, culling, crisping, zoning and cleaning procedures daily to ensure the store is meeting fresh expectations? Visually inspect milk, yogurt, cheese, meat, bakery and produce areas. Inspect cleaning/prep stations that they are in good condition, stocked and ready for use. Ensure FIFO and product stocking/rotation meet company expectations.

  Yes

  No

  N/A

• Are grocery areas, Farmers Market and Market Specials set according comac? Are all features signed properly and executed using the Feature Management system (where applicable)? Visually verify that that features have been set to company guidelines using the Feature Management handheld system. Ensure Market Fresh Special signing is used in Meat and Produce. SEM signing is used in all other areas.

  Yes

  No

  N/A

• Are cold-chain receiving logs completed? Review the current and previous week's cold chain receiving logs to ensure they are complete and consistent.

  Yes

  No

  N/A

• Are Deli and Bakery associates utilizing the Fresh Production Planning tool? Review logs and planners. Verify the print date on the production planner is the current day. Ensure store associates are utilizing tools correctly and enough products available for the correct time of day.

  Yes

  No

  N/A

• Are ZMS’s assigning associates to closing and zoning tasks in food areas and using My Guide to cover these areas between 4 p.m. - 10 p.m.? Review My Guide to validate associates are assigned closing and zoning tasks.

  Yes

  No

  N/A

• Is all signing current in food & consumable areas, department 88 or 99 supplied, including necessary COOL signing and pricing accurate with no outdated or handwritten signs? Are Rollbacks, Market Specials and SEMs identified? Verify aisle markers and directional signing is set to the signing guide/playbook. Verify five grocery and five non-grocery items for correct pricing and signing. Verify emergency flip charts are available with all local numbers listed.

  Yes

  No

  N/A

Sales Floor

• Using the handheld in the Perpetual Inventory > KIS > On the salesfloor screen, scan and spot check eight items in four different departments (32 different items) to verify modulars are set correctly. Ensure items are in the same 4 ft section. Check items in apparel basics, grocery, consumables, hard lines and home. Review for correct item sequence, shelf capacity, pricing and aisle location.

  Yes

  No

  N/A

• Are aisle-section labels present and correctly placed? Is modular information maintained correctly in Aisle Location? Spot check five different locations for aisle location accuracy. Ensure an aisle location label is in place; then use the Item Location application to ensure the items contained in each location are assigned to the aisle location.

  Yes

  No

  N/A

• Are floors clean, free of trash and debris, scrubbed and waxed (where applicable)? Are restroom facilities operational, clean and stocked with adequate supplies? Visually inspect the floors and restrooms when touring. Ensure safety sweeps are being conducted and meet expectations.

  Yes

  No

  N/A

• Is all signing current, dept. 88/99 supplied and pricing accurate with no outdated or and handwritten signs? Are Rollbacks, SEMs, and "Was/ Now" identified? Check all service areas for unauthorized signs or pamphlets. Verify aisle markers, directional signing, tire display modular and Seasonal areas are set to the most current and accurate. Verify emergency flip charts are available with all local numbers listed.

  Yes

  No

  N/A

• Are all features executed using the Feature Management System? Use the handheld to go to the “View Feature” option in FM System, and spot check features assigned to ensure accuracy and productivity. Use the Features Past End Date Report to ensure that the features are current.

  Yes

  No

  N/A

• Is customer space reflective of company guidelines throughout the store, and are all fixtures corporate approved? Review that all merchandising areas do not contain unapproved racks/fixtures. Ensure all approved action alley features have adequate clearance between stackbases.

  Yes

  No

  N/A

• Within Electronics, Photo and Connection Center are all displays in good working condition, clean and signing accurate? Visually verify video game cases have ERSB (rating signs) signs above the case doors, TVs, cameras, laptops and phones and all hardware displays have accurate fact flags on display, all TVs display the same high quality signal (SMART Network).

  Yes

  No

  N/A

• Is the TLE area following all corporate direction to ensure a safe working environment? Ensure associates are wearing burn sleeves, bump caps and safety glasses in the upper/lower bay. Verify Used Battery Handling/Stacking Procedures poster is posted in the environmental cage and batteries are being stacked correctly.

  Yes

  No

  N/A

• Are TLE service and waiting areas clean, organized and maintained per standards guide? Are service writers scheduled and present on apron during hours of operation? Review the Service Area Daily Opening/Closing Checklist. Ensure the TLE bay area is clean and free of merchandise. Review the staffing and scheduling report for the last seven days to ensure schedule reflects the planned hours with in a five percent variance.

  Yes

  No

  N/A

• Are Pharmacy (Rx & OTC) and Vision Center areas neat and clean? Are hours of operation clearly visible for both Pharmacy and Vision Center? Is HIPAA information protected from unauthorized access in both Pharmacy and Vision Center? Inspect for clutter on countertops inside & outside of RX filling area. Ensure no satellite displays impede customer flow. Ensure dress code is followed. Ensure benches are available in the Pharmacy waiting area.

  Yes

  No

  N/A

• Are ZMS’s assigning associates to closing and zoning tasks in GM areas of the store and using My Guide to cover these areas between 4 p.m. - 10 p.m.? Review My Guide to validate associates are assigned closing and zoning tasks.

  Yes

  No

  N/A

Office

• Has the store manager or acting manager reviewed and made necessary modifications to forecasted sales to align with any specific direction or trends? Review current and previous weeks forecast data that it complies with market and company expectations.

  Yes

  No

  N/A

• Is the Accounting Office organized? Are they finalized by the goal of 9am? Is FE ZS verifying the bank deposits by10 am daily and the Ops Asst Mgr verifying the Bank Activity report? Are Register Audits being completed and shortages investigated? Review the Accounting Score card for 9 am goal. Review the reports listed below to verify the ZS and Ops Assist are following up on deposits. Ensure Audits are being completed and shorts are being followed up on.

  Yes

  No

  N/A

• Are management associates using Performance Center to ensure hours are distributed appropriately throughout the salesfloor? If not, does the store have an action plan to resolve? Review the Sales and Wage report (SAW) and Sales and Wages Forecast Report (SAFR) to ensure proper steps are being taken to address under performing areas.

  Yes

  No

  N/A

• Is the unassigned shift report utilized in creating open requisitions and do these requisitions reflect the actual needs of the store? Visually validate open requisitions in the system are relevant in comparison to most recent Unassigned shift report.

  Yes

  No

  N/A

• Is the Worked Over Scheduled Hours Report (WOSH) being used by personnel and management to monitor associate hours? View WOSH in My Guide, notepad icon confirms that message to see manager has been sent to associates. Validate that the WTD Hours and Expense Summary Report is not being used by personnel to calculate associates’ total worked hours.

  Yes

  No

  N/A

• Is overnight management using My Guide to improve communication in the store? Verify overnight managers are assigning tasks to stockers and backroom associates on third shift. Ensure all associates are accurately completing tasks and managers are modifying less than 15% of all tasks

  Yes

  No

  N/A

• Are all required posters, such as Federal/State and Employment posters and the Open Door poster, posted in place, current and in good condition? Visually verify that all applicable signage is present in their desired locations.

  Yes

  No

  N/A

• Have all TLE service technicians and powered equipment operators been properly trained, certified, and licensed in accordance to company guidance? Is the new hire sponsor program in place and are the new associates receiving adequate job training? Review training documentation within personnel along with completed CBLs in correlation to associates respective duties.

  Yes

  No

  N/A

• For the previous month, have all Past Due and Pending items within the Compliance Dashboard been reviewed and addressed to prevent future occurrences? Review the Compliance Dashboard for the last 30 days and verify all Past Due and Pending items have been corrected.

  Yes

  No

  N/A

• Has the store created shrink and accident reduction plans according company expectations? Is the store meeting or exceeding shrink and accident goals? Review shrink in Performance Center & conduct Class In A Box shrink training regularly. Test scan clearance for accurate on-hands/pricing. Correct all NOF & 70-type exceptions. Safety action plan must address store’s accident trends& use SMART model.

  Yes

  No

  N/A

• Have exceptions in the most recent food safety audit, pest audit and health inspection been corrected? Review the most recent food safety audit, pest audit, and health inspection and verify exceptions have been resolved.

  Yes

  No

  N/A

• Is the store using Walmart.com reports to ensure appropriate action is taken for received orders, orders to be expired and cancelled orders? Review the Take Action Report and verify all Pick Up Today and Site to Store orders have been received, expired and returned / restocked per program guidelines.

  Yes

  No

  N/A

• Is the store using the Pick Up Today Recap Report ,on the Performance Center, to ensure appropriate action is taken to achieve goals for Customer Wait Time, Order Fill Rate, Orders Not Filled in less than 3Hours, and Time to Start Picking. Review the Pick Up Today Recap Report on the Performance Center, to address underperforming areas.
Customer Wait Time Goal- <9 minutes
Fill Rate Goal- >90%
Orders Not Filled in less than 3Hours Goal - <10%Time to Start Picking Goal- <15 minutes

  Yes

  No

  N/A