Observations

Join queue
Time entered line
Number of partners on shift
Number of customers in POS queue
Cafe and retail zone

The store’s interior and exterior are clean and well maintained

Baristas connect with customers in cafe above what is required to complete tasks

Bussing routine is executed to standard

Food and POS zone

First connection occurs within 30 seconds of entering the store

Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order

Retail, food case and transaction plane is well stocked and set to sirens eye

Bar and Handoff Zone

Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and connect beyond the requirements of the order

Baristas follow the beverage routine and sequencing steps

Correct beverage production level and pace

Speed of service
Time received beverage

Total time in minutes

Beverage Quality

Beverage Quality Assessment

Beverage

Beverage name

Does this meet out beverage quality standard

Additional Comments

Notes

Photos