UNOFFICIAL QR CUSTOMER SATISFACTION SURVEY

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

OUR CUSTOMERS

• GENDER

  MALE

  FEMALE

  NEITHER

  Undisclosed

• AGE GROUP

  Select 6-10 11-15 16-20 21-30 31-40 41-50 51-60 60+ Undisclosed

  • 6-10
  • 11-15
  • 16-20
  • 21-30
  • 31-40
  • 41-50
  • 51-60
  • 60+
  • Undisclosed

• LOCALITY Which train line do you live on?

  Select GOLD COAST SUNSHINE COAST BEENLEIGH LOGAN CLEVELAND FERNY GROVE CABOOLTURE SANDGATE IPSWICH Undisclosed

  • GOLD COAST
  • SUNSHINE COAST
  • BEENLEIGH
  • LOGAN
  • CLEVELAND
  • FERNY GROVE
  • CABOOLTURE
  • SANDGATE
  • IPSWICH
  • Undisclosed

• TRAVEL FREQUENCY (Per Week)

  Select 0-2 3-4 5-6 7-8 9-10 11-12 13-14 15+ Undisclosed

  • 0-2
  • 3-4
  • 5-6
  • 7-8
  • 9-10
  • 11-12
  • 13-14
  • 15+
  • Undisclosed

• WHAT HOURS DO YOU TRAVEL TO WORK?

  Select 5-9AM 9-12PM 12-3PM 3-6PM 6-10PM 10-5AM

  • 5-9AM
  • 9-12PM
  • 12-3PM
  • 3-6PM
  • 6-10PM
  • 10-5AM

• WHAT HOURS DO YOU TRAVEL HOME FROM WORK?

  Select 5-9AM 9-12PM 12-3PM 3-6PM 6-10PM 10-5AM

  • 5-9AM
  • 9-12PM
  • 12-3PM
  • 3-6PM
  • 6-10PM
  • 10-5AM

• FARE TYPE

  Select CHILD STUDENT CONCESSION PENSIONER ADULT Undisclosed

  • CHILD
  • STUDENT
  • CONCESSION
  • PENSIONER
  • ADULT
  • Undisclosed

• Could you tell us what your QR home station is...?

  Yes

  No

  N/A

SAFETY

• Do you feel safe on the trains and platforms?

  Yes

  No

  N/A

• Is the height difference between the platform and train safe?

  Yes

  No

  N/A

• In which timeframe do you feel most safe on our services? (List in order 1-5)

  Select 5-9AM 9-12PM 12-3PM 3-6PM 6-10PM 10PM-5AM ANY/ALL

  • 5-9AM
  • 9-12PM
  • 12-3PM
  • 3-6PM
  • 6-10PM
  • 10PM-5AM
  • ANY/ALL

TIME

• Are our services getting you do your destination on time?

  Yes

  No

  N/A

• Please rate our services for punctuality? (1=POOR, 5=ON TIME)

INFORMATION

• Are the timetables easy to understand?

  Yes

  No

  N/A

• Is there enough information on train services?

  Yes

  No

  N/A

• From 1-5 how easily do you find it to understand people over the PA system? (1=POORLY, 5=CLEARLY)

COMFORT

• Do you feel one carriage should be dedicated to bikes, prams and wheelchairs?

  Yes

  No

  N/A

• Do you feel that there are enough comfortable seats on trains and platforms?

  Yes

  No

  N/A

• From 1 to 5 how effective are the quiet carriages? (1=INEFFECTIVE, 5=EFFECTIVE)

SURROUNDINGS

• Do our surroundings live up to your standards for comfort?


  Yes

  No

  N/A

• Please rate the cleanliness of the station you travel from? (1=LOW, 5=HIGH)

PERSONAL SERVICES

• Are you satisfied with the QR services?

  Yes

  No

  N/A

• Are you comfortable with the cleanliness of our facilities?

  Yes

  No

  N/A

• From 1-5 how would you rate the wi-fi on our services? (1=POOR, 5=GREAT)

COST

• Do you feel you are getting value for money with QR services?

  Yes

  No

  N/A

• From 1-5 are the fares reasonable price? (1=UNFAIR, 5=EXTREMELY FAIR)

ANY EXTRA COMMENTS? (OPTIONAL)

• (OPTIONAL)

  Sign