• Select date

OUR CUSTOMERS

  • GENDER

  • AGE GROUP

  • LOCALITY Which train line do you live on?

  • TRAVEL FREQUENCY (Per Week)

  • WHAT HOURS DO YOU TRAVEL TO WORK?

  • WHAT HOURS DO YOU TRAVEL HOME FROM WORK?

  • FARE TYPE

  • Could you tell us what your QR home station is...?

SAFETY

  • Do you feel safe on the trains and platforms?

  • Is the height difference between the platform and train safe?

  • In which timeframe do you feel most safe on our services? (List in order 1-5)

TIME

  • Are our services getting you do your destination on time?

  • Please rate our services for punctuality? (1=POOR, 5=ON TIME)

INFORMATION

  • Are the timetables easy to understand?

  • Is there enough information on train services?

  • From 1-5 how easily do you find it to understand people over the PA system? (1=POORLY, 5=CLEARLY)

COMFORT

  • Do you feel one carriage should be dedicated to bikes, prams and wheelchairs?

  • Do you feel that there are enough comfortable seats on trains and platforms?

  • From 1 to 5 how effective are the quiet carriages? (1=INEFFECTIVE, 5=EFFECTIVE)

SURROUNDINGS

  • Do our surroundings live up to your standards for comfort?


  • Please rate the cleanliness of the station you travel from? (1=LOW, 5=HIGH)

PERSONAL SERVICES

  • Are you satisfied with the QR services?

  • Are you comfortable with the cleanliness of our facilities?

  • From 1-5 how would you rate the wi-fi on our services? (1=POOR, 5=GREAT)

COST

  • Do you feel you are getting value for money with QR services?

  • From 1-5 are the fares reasonable price? (1=UNFAIR, 5=EXTREMELY FAIR)

ANY EXTRA COMMENTS? (OPTIONAL)

  • (OPTIONAL)

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