Information
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Performance feedback is critical in both monitoring and improving performance of Contractors and Suppliers.
Please rate the specific performance on a scale of 1-10 with a rating of 1 being poor and a rating of 10 being excellent. Please add any specific comments on the key performances in the space provided.
If a particular performance indicator does not apply, please indicate with the N/A option.
This form should be completed for each major Supplier/Contractor on a monthly basis or quarterly for minor Suppliers/Contractors. -
Supplier/Contractor
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Supplier/Contractor services delivered
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Conducted on
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Monthly Review
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Quarterly Review
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Prepared by
Timing
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1. Timeliness: Does the Supplier/Contractor deliver the goods or services within the required timeframes.
Review work order completion rates. -
Never on Time 1--------------------> 10 Always on Time
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Comments:
Quality
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2. Quality of Work: Are you generally satisfied with the quality of work performed by the supplier/contractor
Have there been any complaints re the quality of works being conducted. -
Never gets it right 1--------------------> 10 The 1st time always delivers a superior service
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Comments
Completion notes
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3. Work Order Completion Notes: Is the supplier/contractor's documentation customer friendly? Is it easy to understand, accurate and complete with no further processing required?
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Poor documentation 1--------------------> 10 Excellent documentation
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Comments
Quotations
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4. Quotation submissions: is the supplier/contractor's documentation customer friendly? Is it easy to understand, accurate and complete. Does is show value for money.
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Poor documentation 1--------------------> 10 Excellent documentation
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Comments
Invoicing
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5. Are the supplier/contractors's invoices submitted correctly?
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Poor documentation 1--------------------> 10 Excellent documentation
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Comments
Reponsiveness
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6. Responsiveness. How do you rate the supplier/contractors general responsiveness to your requests?
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Poor 1--------------------10 Exceeds expectations
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Comments
Safety
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7. Safety. Does the supplier/contractor employ safe work practices?
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An accident waiting to happen 1--------------------10 Always safe and conscious
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Comments
Campus safety
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8. Are all staff aware of the campus safety policies? Where is the nearest evac point?
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An accident waiting to happen 1--------------------> 10 Always safety conscious
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Comments
Enviroment
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9. Environment. Does the contractor display an awareness of Environmental issues on site and ensure actions are taken to prevent any environmental incidents?
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Poor environmental awareness 1--------------------> 10 Always environmentally conscious.
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- N/A
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Comments
Relationship
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10. Relationship Building. Does the contractor support a relationship based on a commitment and trust with mutual goals and objectives.
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Reactive/conflict relationship 1--------------------> 10 Partnership win/win relationship
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Comments
Technology
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11. Technology: Does the contractor deliver technologically advanced equipment and/or service.
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Inefficient/outdated 1--------------------> 10 Industry leader
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Comments:
Value
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12. Value for Money: Does the contractor deliver service cost effectively and do they provide feedback on cost saving initiatives?
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Not cost effective 1-------------------->10 Innovative and cost focused.
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- N/A
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Comments:
Sign off page
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Programmed Facility Management Sign Off
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Type Name
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Sign Here
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Supplier/Contractor Sign Off
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Type Name
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Sign Here
