VEL Structured House Visit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is the perimeter clear of stains, rubbish, cigarette butts and glassware?

  Yes

  No

  N/A

• Is Coppa sign clean and in working order?

  Yes

  No

  N/A

• Is the paintwork, windows and brass clean and free from dirt?

  Yes

  No

  N/A

• Is the correct insert in the A-board for the correct time of day ?

  Yes

  No

  N/A

• Do the menu boxes have the ‘All Day’ menu at all times ?

  Yes

  No

  N/A

• Do the menu stands have the relevant menu for the time of day ?

  Yes

  No

  N/A

• Do all chairs have feet protectors?

  Yes

  No

  N/A

• Are the awnings clean and in working order? (pulled down when raining or in cold weather)

  Yes

  No

  N/A

• Are all exterior lights clean and working?

  Yes

  No

  N/A

• Are outside plants and planters in good repair, clean (no cigarette butts) and watered ?

  Yes

  No

  N/A

• Are all windows and ledges clean and smudge free?

  Yes

  No

  N/A

• Is a suitable dog bowl available all year round for guests dogs to have a drink?

  Yes

  No

  N/A

• Is the outside furniture clean and in good repair?

  Yes

  No

  N/A

• Is the outside flooring clean and in good repair?

  Yes

  No

  N/A

• Are all igloos clean and in good repair?

  Yes

  No

  N/A

• In appropriate weather are outside tables set up with menus?

  Yes

  No

  N/A

• Is the lobby entrance clean and in good repair?

  Yes

  No

  N/A

• Is the door heater working and clean?

  Yes

  No

  N/A

• Is the lobby lighting clean and working?

  Yes

  No

  N/A

• Are all hi-chairs clean, tidy and in working order?

  Yes

  No

  N/A

• When weather is cool are blankets draped over the back of the chairs ? When the weather is warm are blankets stored inside?<br>

  Yes

  No

  N/A

Lounge set up & standard

• Does each table have a clean glass bottle with dried flowers in front of the menu?

  Yes

  No

  N/A

• Are the cushions clean and plumped?

  Yes

  No

  N/A

• Are the chairs and legs clean and in good repair?

  Yes

  No

  N/A

• Is the Bar Menu clean, in good repair, standing in the centre of the table and facing the entrance to the lounge ?

  Yes

  No

  N/A

• Are the books on display clean, dust free and organised?<br>

  Yes

  No

  N/A

• Is the fire alight or dressed if summer?

  Yes

  No

  N/A

• Are all rugs clean and not bunched ?

  Yes

  No

  N/A

• Are all mirrors, pictures, light fittings clean and dust free?

  Yes

  No

  N/A

Atomsphere

• Is all lighting clean, working and at correct level for the time of day?

  Yes

  No

  N/A

• Are all speakers working , clean and at the appropriate sound level for the time of day?

  Yes

  No

  N/A

• Is the Coppa/A&B odour free?

  Yes

  No

  N/A

• Is the Coppa/A&B free from flies?

  Yes

  No

  N/A

• Are all vents clean, dust free and ensure the temperature is appropriate.

  Yes

  No

  N/A

• Is the music the correct profile for the time of day?

  Yes

  No

  N/A

Devil is in the detail

• Is there any dust, high or low?

  Yes

  No

  N/A

• Is there any clutter in the guest areas that shouldn't be there?

  Yes

  No

  N/A

• Are all the floors clean including the corners, skirting, polished and in good repair?

  Yes

  No

  N/A

• Are all internal plants/flowers good quality, vases clean and plants not brown or dusty?

  Yes

  No

  N/A

• Is all paintwork/walls clean, intact, free from debris and stain free?

  Yes

  No

  N/A

• Are all picture frames and bric a brac clean, in good repair and dust free?

  Yes

  No

  N/A

• Are all mirrors and glass in good repair and clean?

  Yes

  No

  N/A

• Is the ceiling clean and splash free?(especially above bar area)

  Yes

  No

  N/A

• Are all light fittings clean, in good repair, dust and cobweb free?

  Yes

  No

  N/A

• Are all tables and chairs (legs & underneath) clean, in good repair and chewing gum free?

  Yes

  No

  N/A

• Are all menus clean and unsoiled?

  Yes

  No

  N/A

• Are all blackboards written on at all times with dishes or drinks relevant to the time of the day?

  Yes

  No

  N/A

• Is the title of the dish or drink in upper case with the description in lower case underneath and the price in the bottom right hand corner?

  Yes

  No

  N/A

• Do the blackboards have no pictures, extra decoration, in white chalk with only the title, ingredients and price?

  Yes

  No

  N/A

• Is all crockery clean and chip free?

  Yes

  No

  N/A

Table Set Up

• Are tables wobble free?

  Yes

  No

  N/A

• Does the table have clean water glasses placed upside down at the top right hand corner of the napkin?

  Yes

  No

  N/A

• Are the salt and pepper mills full, clean, working and placed in the centre of the table?

  Yes

  No

  N/A

• Does the coppa napkin have L-shaped blue stripe 1cm from the bottom edge of the table?

  Yes

  No

  N/A

• Are the polished knife and fork ‘Kissing’ in the middle of the Coppa napkin?

  Yes

  No

  N/A

Host & Waiter stations

• Are stations always clean, tidy and fully stocked?

  Yes

  No

  N/A

• Do we have crayons and colouring sheets available?

  Yes

  No

  N/A

• Do we have children's cutlery?

  Yes

  No

  N/A

• Are our menus stored neatly never on the station or behind the till?

  Yes

  No

  N/A

• Are plates holding cutlery and napkins stored on the top with spare water glasses on a tray?

  Yes

  No

  N/A

• Are cleaning products, wires, bins, briefing clipboards or folders hidden in the cupboard or drawers away from guests eyes?

  Yes

  No

  N/A

• Is ketchup, house mayo, olive oil, balsamic vinegar, parmesan and English mustard available on designated waiter stations and offered to guests when they receive their food?

  Yes

  No

  N/A

• Are all sauces chilled and correctly date labelled?

  Yes

  No

  N/A

• Are all sauces served in ramekins?

  Yes

  No

  N/A

• Does each waiter station have an up to date allergen matrix and allergen flowchart?

  Yes

  No

  N/A

Brilliant Bars

• Are all wines colour grouped on display have label facing guest ?

  Yes

  No

  N/A

• Are all spirits and liqueurs arranged by type of spirit with premium bottles at the front?

  Yes

  No

  N/A

• Are all bottles clean and dust free?

  Yes

  No

  N/A

• Is the back bar display fully stocked?

  Yes

  No

  N/A

• Are all the bar lights clean, working and dust/cobweb free?

  Yes

  No

  N/A

• Are all beer fixtures clean, badged and fully available?

  Yes

  No

  N/A

• Is the back bar clean and clutter free?

  Yes

  No

  N/A

• Are the fridges fully stocked, labels facing front, clean and lit?

  Yes

  No

  N/A

• Are all fridge seals, doors and handles to be cleaned daily?

  Yes

  No

  N/A

• Is the bar top and front clean, dry and in good repair?

  Yes

  No

  N/A

• Does each bar caddy to contain black cocktail napkins, small straws and large straws?

  Yes

  No

  N/A

• Are there: 4 jiggers per station, 2 shaker tins, are wine measures and strainers to be kept out of guests view?

  Yes

  No

  N/A

• Are bar menus always available? Are they upright, evenly spaced along the bar top and facing the door?

  Yes

  No

  N/A

• Are bar menus clean and in good repair?

  Yes

  No

  N/A

• Are bar stools and chairs neatly arranged around the bar at a diagonal angle?

  Yes

  No

  N/A

• Are tea lights placed along the bar in front of bar menus and facing outwards in the evening?

  Yes

  No

  N/A

• Are speed rail pourers in every bottle in the rail?

  Yes

  No

  N/A

• Are all garnishes fresh, labelled and available?

  Yes

  No

  N/A

• Is all glass storage clean, available, renovated and organised?

  Yes

  No

  N/A

• Is the bar floor clean and sticky free, especially in corners?

  Yes

  No

  N/A

• Does the bar have fruit fly?

  Yes

  No

  N/A

• Are all post mix guns clean, including the hoses and working?

  Yes

  No

  N/A

• Are all sinks clean, with taps working, hand wash facilities and handwashing only sticker?

  Yes

  No

  N/A

• Is there a broken glass bin? Is it clean?

  Yes

  No

  N/A

• Is there a hazard sign available and clean?

  Yes

  No

  N/A

• Is the glass washer clean, working and order free (check doors, jets, seals, filters and detergent)?

  Yes

  No

  N/A

• Is the glass dump area clean, free from odour, rubbish, flies and clutter?

  Yes

  No

  N/A

Coffee Machine

• Is the coffee machine clean and in working order?

  Yes

  No

  N/A

• Are only cups, mugs and espresso glasses stored on top of the machine?

  Yes

  No

  N/A

• Are all mugs and cups chip free and clean?

  Yes

  No

  N/A

• Are sugar pots refilled and clean?

  Yes

  No

  N/A

• Do we have labelled jugs for dairy and non-dairy?

  Yes

  No

  N/A

• Do we have allocated dairy and non-dairy steam wands?

  Yes

  No

  N/A

• Are tea pots all clean, available and all with lids?

  Yes

  No

  N/A

Cellar

• Are the floors, walls, doors and drains clean and free from odour?

  Yes

  No

  N/A

• Is all cellar equipment clean and in working order?

  Yes

  No

  N/A

• Are all vents free from dust and clean?

  Yes

  No

  N/A

• Are cellar fans clean and dust free?

  Yes

  No

  N/A

• Is PPE stored correctly and in good working order? (rubber guantlets, rubber apron and goggles)

  Yes

  No

  N/A

• Is line cleaning bottle clean, in tact, food safe hose attached - not garden hose?

  Yes

  No

  N/A

• Is line cleaning solution stored safely with lid on?

  Yes

  No

  N/A

• No kegs triple stacked ?(11gall maybe double, 30L maybe triple stacked)

  Yes

  No

  N/A

• Check dates on kegs are they rotated correctly?

  Yes

  No

  N/A

• All cases stored off the ground? Not using wooden pallets

  Yes

  No

  N/A

• Are full gas canisters upright and chained to the wall?

  Yes

  No

  N/A

• Are empty gas canisters lad flat and locked safely?

  Yes

  No

  N/A

• Is there evidence of pest activity?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Is there food stored in the cellar?

  Yes

  No

  N/A

• Are all spirit/wine stores secure, locked, clean and organised?

  Yes

  No

  N/A

• Are all ice machines clean and working? (check inside the hopper and top)

  Yes

  No

  N/A

• Is the ice scoop stored correctly and labelled?

  Yes

  No

  N/A

• Is there an ice machine cleaning schedule available and in use?

  Yes

  No

  N/A

Uniform & team personality

• Are the team enjoying their shift and interacting positively with each other and our guest?

  Yes

  No

  N/A

• WAITER, WAITRESS, BARTENDER • Dark, blue, denim jeans (no rips)<br>• Ironed Coppa Club shirt tucked into jeans, top button un-done<br>• Ironed Coppa Club apron<br>• Coppa Club pin<br>• A pen<br>• Shoes or leather trainers<br>• Waiter's friend<br>• No jeggings or leggings<br>• No ballet style shoes – the shoe must cover the whole foot

  Yes

  No

  N/A

• RUNNER & BARBACK<br>• Dark, blue, denim jeans (no rips)<br>• Ironed Coppa Club t-shirt tucked into jeans<br>• Ironed Coppa Club apron<br>• Coppa Club pin<br>• 3 pens<br>• Brown shoes or brown leather trainers<br>• Waiter's friend<br>• No jeggings or leggings<br>• No ballet style shoes – the shoe must cover the whole foot

  Yes

  No

  N/A

• HOST <br>• Jeans (no rips) or trousers<br>• Ironed Coppa Club white shirt tucked into jeans, top button un-done<br>• Appropriate for time of day and weather<br>• Coppa Club pin<br>• Shoes, ankle boots or trainers<br>• Colorful jewelry is ok<br>• No jeggings or leggings<br>• No ballet style shoes – the shoe must cover the whole foot

  Yes

  No

  N/A

• MANAGER & SUPERVISOR<br>• Jeans or trousers (no rips), knee length skirt or dress<br>• Suit jacket (site specific)<br>• Smart – casual, blouse or shirt <br>• Nothing low cut or with logos <br>• Smart but be individual <br>• Smart casual shoes, boots

  Yes

  No

  N/A

• Yes

  No

  N/A

Terrific Toilets

• Do the toilets smell fresh?

  Yes

  No

  N/A

• Are all mirrors polished and sinks clean?

  Yes

  No

  N/A

• Is soap available in each dispenser?

  Yes

  No

  N/A

• Are the toilets being checked every 30 minutes by designated team member?

  Yes

  No

  N/A

• Is the toilet roll holder full with 3 spare toilet rolls available ? (Do not store spare toilet rolls on the cistern)

  Yes

  No

  N/A

• Are the sinks, urninals, toilets bowls clean and in good repair?

  Yes

  No

  N/A

• Are all doors free from graffiti?

  Yes

  No

  N/A

• Are all toilet seats correct and fitted properly?

  Yes

  No

  N/A

• Are all dryers clean and in working order?

  Yes

  No

  N/A

• Are all bins appropriate, clean, good repair and not overflowing?

  Yes

  No

  N/A

• Are all walls, ceilings, mirrors, vents in good repair, free from stickers and graffiti?

  Yes

  No

  N/A

• Are all lights working, clean and in good repair?

  Yes

  No

  N/A

• Is the disabled toilet(s) clean, ready to use and alarm working?

  Yes

  No

  N/A

Shift Brief & Breaks

• Is there a current up to date shift planner in place for today?

  Yes

  No

  N/A

• At shift brief were the team motivated, informed, inspired and guest focused and have fun?

  Yes

  No

  N/A

Back Dock Bin Area

• Is the back dock bin area clean, tidy and organised?

  Yes

  No

  N/A

Team Area & Noticeboards

• Is the office clean, tidy and orderly?

  Yes

  No

  N/A

• Are all team areas clean, organised and in good repair?

  Yes

  No

  N/A

• Are team toilets clean, in good repair and fully stocked?

  Yes

  No

  N/A

• Are there sufficient team lockers?

  Yes

  No

  N/A

• Is the team noticeboard engaging, have relevant information displayed?

  Yes

  No

  N/A

• Is the rota +2 weeks ahead at all times?

  Yes

  No

  N/A

• Does the noticeboard display the most recent mystery diner report and action plan?

  Yes

  No

  N/A

• Does the noticeboard have an up to date allergen matrix and allergen flowchart?

  Yes

  No

  N/A

Pronett

• Have all messages been read?

  Yes

  No

  N/A

• Is Pronett up to date with all PMVs in line and not outstanding?

  Yes

  No

  N/A

• Are all reactive call outs and quoted works been attended with any outstanding jobs updated with dates and effective notes?

  Yes

  No

  N/A

• Can site share the asbestos certificate (if applicable)

  Yes

  No

  N/A

Surefoot

• Has the previous Surefoot report been fully updated with actions and photos?

  Yes

  No

  N/A

• Check 3 alerts on previous report to ensure compliance.

  Yes

  No

  N/A