Vero Insurance Claim Process Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Pre-Claim Reporting

• Brigade notifies of damage to an appliance

  Date

• Brigade name

• Brigade Contact - Name, email, telephone

• Does brigade have current copy of claim form?

  Yes

  No

  N/A

• Has brigade obtained two quotes for repair and provided photos of damage?

  Yes

  No

  N/A

• Brigade forms returned to Area Office for approval and submission to Vero

• Date returned to Area Office

  Date

• Area Director approves claim to lodge with Vero

• Date approved by Area Director

  Date

Claim Lodging and Repair Process

• Claim lodged with Vero

• Date lodged with Vero Insurance

  Date

• Received Vero Insurance claim acknowledgement

• Date of Vero Insurance claim acknowledgment

  Date

• Enter Claim Number

• Brigade advised of approved repairer and authorised to proceed with repair

• Date advised to proceed with repair

  Date

• Appliance Repairs Complete

• Date brigade takes delivery of repaired appliance

  Date

Reporting Requirements

• Enter Claim in OMS

• Associated documents saved on Brigade S: Drive Brigade Management File

• Associated documents saved on Brigade's Management File (File 1)