Brigade Contact - Name, email, telephone
Does brigade have current copy of claim form?
Has brigade obtained two quotes for repair and provided photos of damage?
Brigade forms returned to Area Office for approval and submission to Vero
Area Director approves claim to lodge with Vero
Claim lodged with Vero
Received Vero Insurance claim acknowledgement
Enter Claim Number
Brigade advised of approved repairer and authorised to proceed with repair
Appliance Repairs Complete
Enter Claim in OMS
Associated documents saved on Brigade S: Drive Brigade Management File
Associated documents saved on Brigade's Management File (File 1)