Title Page
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Conducted on
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Prepared by
Administration
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Name badges worn or name embroidered on shirt
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Staff Appearance - The team appear friendly and a high level of personal presentation is maintained?
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All residents are greeted in a friendly courteous manner, Wait times are well managed. Residents waiting longer than one minute are acknowledged.
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Staff are fully trained in the Westgold supplied INX Accommodation Management System?
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BBQ and Function Requests are actioned immediately by forwarding on to the Kitchen?
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Guest Feedback is recorded and reported on Happy R Not , and actioned appropriately.
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Daily Reporting Requirements are sent to relevant stake holders by COB daily (this includes accommodation Finals reporting)
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Key boards are managed in such a way that lost keys are followed up and replaced (Key Audit completed monthly).
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Administration is clean and all areas presentable
Retail/Wetmess
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Operating hours are aligned to agreed service times.
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Retail prices and stock range is aligned to scope.
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Team have appropriate training (RSA, Approved Managers)
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Team appears friendly and providing a high level of hospitality
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Name badges worn or name embroidered on shirt
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Electrical safety - all equipment and appliances are tested and tags are within current date range
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All coolroom, fridge and freezer temperature logs recorded accurately, up to date and actioned appropriately
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Chemical storage, bunding, and MSDS meets compliance requirements
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Floor's should be swept and mopped daily and shall be polished to a high sheen and shall be buffed as required
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Daily clean of all furniture including all scope fridges
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Windows and doors are cleaned as per weekly schedule
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Counters and benches appear uncluttered and organised
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All stock is within use by or best before date
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Coffee machine surrounds and supplies are maintained to a high standard
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Employees are fully trained in operation of coffee machine
Gym
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Residents have completed induction prior to being given access to gym
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Gym equipment is safe and no 'homemade' equipment has been introduced into the gym.
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All equiptment is operational and any maintenance issues reported to WestGold
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Gym is cleaned as per cleaning schedule
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Machines wiped down and cleaned.
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Floors mopped or vaccumed
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Is the water fountain clean and free of buildup
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Are the windows clean
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Have the tops of light switches been wiped
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Have the a/c filters been cleaned
Central Facilities
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Toilets are cleaned as per cleaning schedule
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Floors are swept and mopped, walls/doors and clean
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Sinks and mirrors cleaned
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Inside of toilet bowls to be cleaned and kept free of any scale/rust build up or dirt
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Air conditioner and exhaust fan filters checked and cleaned (as required)
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All toilets are restocked with adeqaute suppliers and bins empty
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Female toilets have a sanitiary bin
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All toilet doors and locks are functional
Grounds
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Bins are emptied regulary
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Village and carparks are litter and debris free
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Footpaths swept regulary and free of debris
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BBQ and smoking areas are cleaned, benchs/otdoor furniture wiped and bins empty (including cease fires)
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Lawns are mowed and maintained to a high standard
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All gardens and trees in a tidy, manageable condition
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Irrigation systems are maintained and checked regulary for efficient water application reducing overspray and eliminating all runoff (any leaks, breaks and malfunctions are repaired in a timely manner)
