Title Page
Hotel Inspection
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Conducted on
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Prepared by
Start of Shift
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Visit LP office to take the IPad and MOD master keycard
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Check in via Line Leadership group
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Front office inform MOD for the room inspection
Hotel Entrance / General
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Hotel signage of top building and street sign (lighting & conditions)
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Cleanliness of parking lots / basement parking lots
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2 securitas are presence of the hotel’s main entrance
Meeting Rooms
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Digital signage is updated with accurate information based on daily events sheet
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Music, Lighting, Scent and Internet are in excellent working order. Meeting foyer area is clean
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Ensure emergency door is unlocked when in operations and it is locked when meeting room is not used
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Ensure all meeting room’s doors are locked, No staffs and guests are inside
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Furniture and Equipment at pre-function & public area at meeting rooms are in good conditions and clean
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Pre-function & Public area such as floor, doors, wall and ceiling are in good conditions and clean
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Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly
Front Office
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Manager is visible during peak times
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Room assigned for Elite/VIPs are VCI rooms or prioritized for cleaning prior to guest arrival time
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Check with FO to ensure Elite/VIPs amenities are set-up in room prior to arrival
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Randomly inspect 1-2 guest floors for cleanliness, defects and inform IRD to clear trays. Report defects to engineering immediately
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Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to engineering immediately
Lobby
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Lobby music, lighting, scent and internet are in excellent working order
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Lobby furniture and fixtures are clean, organized and in good conditions
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Select 1-2 locations in the public areas to conduct MOD internet checks. Go to “Speed Test App” on MOD iPad, connect to hotel Wi-Fi, click run and wait the result of download and upload and ping. Please immediate inform IT if the speed is lower than 18-20 Mb.
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Meet and greet all Top VIPs and Elite members on arrivals
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Engage the guest and support the team during heavy check-in / out periods
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Computer screen is locked when associates is not in presence
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Random check the registration card that guest has signed for both side as per Personal Data Protection Act (PDPA)
Fitness Center / Locker
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Gym is clean, trash bins are cleared and sanitizer pump is visible and ready for guest use, Please check the conditions
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Music, TV, lighting, scent and internet are in excellent working order
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Water, cups, clean towels and face towels are available
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Locker room is clean and in good conditions
Spa / Spa Locker
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All spa areas are clean (Indoor and Outdoor)
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Team member presence at reception and well-groomed
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Attractive display of retail items
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Music, lighting, scent and internet are in excellent working order
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Spa amenities meet standards - cold soaked face towels outside steam room / sauna (if applicable), light refreshments, towel, robe and slippers (BSA ID 337)
Pool Areas
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Pool areas are clean and in good conditions
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Pool facilities include furniture and fixtures are in the proper conditions
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In pool light (Evening time)
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Pool boy well-groomed and visible
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Clean and odorless nearby restroom
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Sliders are working in good conditions at Family pool and Tree house
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Water gun and Wood features are working in good conditions at Tree house and Water park
Landscaping and Walkway
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Review the cleanliness conditions around areas
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Review conditions of lighting
Restaurant
Restaurant - The Oriental Pearl
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Music, lighting, scent and internet are in excellent working order
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The restaurant’s area is clean and in good conditions
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Menus updated and clean
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Furniture and Fixtures are clean and in proper conditions with well-organized
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Good guest interaction with smile and eye contact
Guest Room
Guest Room - General
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Lighting - no visible dust on the spotlight cover
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Carpet - no stained, no hair, no trash found, no any dirt on the cloth when wiped
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Walling based board on edges of floor - no dirt
Guest Room - Entrance
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Main door - no dust, no footmarks or not damaged
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Entry door safety and features are functional - self closing door, open door 90 degrees
Guest Room - Closet
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Closet amenities meet standards - 4 wooden clip and 6 wooden with hooks, 1 laundry form, 1 laundry bag and 1 luggage rack
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Torch light works properly and full of battery
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Bathrobe - 2 pcs. Available
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Hairdryer is in good condition and properly organized
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Iron amenities meet standard - Iron, Iron board with cover, no water inside the iron
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Safety box - functional and open with safe instructions
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Slippers - 2 pairs
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Umbrella - 1 pc and set up next to the iron
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Shoe mitt
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Spare pillow is available and in good condition
Guest Room - Minibar
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Glassware, Chinaware, Silverware are clean and in good condition - no water marks, no fingerprints, no dust, not chipped and not rusty
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Fridge, Contents - Product label should be front facing, well-organized and fridge working properly
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Coffee products - 2 regular, 2 decaf, 2 English breakfast tea, 1 Ooolong tea, 1 Black tea
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Coffee Maker (if applicable) - no coffee stain, no water marks and works properly
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Ice bucket card - Card is placed on 3rd drawer and in good condition
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4 Coasters (2 are set with water glasses and another 2 are set in the same block as tissue napkins in drawer) and 2 tissue napkins - Set up and in good conditions
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Electronic kettle set - clean, not wet, no smell and no water inside
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Products are not expired
Guest Room - Living Area
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Sofa and other furnitures are clean and in good conditions, proper set up and well-organized
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Television, Remote control - no dust, no fingerprints, not slow turn on, clear picture and all working properly
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Overall writing desk is clean and well-organized
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Trash bin is cleared and no trash
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Newspaper holder is cleaned and no damage
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Guest service directory meets standards - What’s on QR code set up, Pillow menu - in good conditions
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Staytus - working properly with welcome logo (if available)
Guest Room - Bed Head
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Alarm clock - display time is correct (within 2 mins) Alarm is in OFF position for Vacant rooms
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Notepad and pencil are in good condition and well-organized
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Bible, Book of Mormon - without and within book are in good conditions and well-organized
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Telephone meet standards - message waiting light, speed dial button programmed work properly
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Telephone meet standards - MOD calls to AYS (Warm welcome / Greeting provided)
Guest Room - Bedroom
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Pillow cases - 4 pcs. with no stained, no wrinkle, no hair and well-organized
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Duvet cover with no stained, no wrinkle, no hair, no smell and well-organized
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Bed sheet (s) with no stained, no wrinkle, no hair, no smell and well-organized
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Under bed is clean and in good conditions
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If extra bed set up, ensure we have additional above items - no yellowish, no hair, no smell, not fluffy and well-organized
Guest Room - Bathroom / Shower room zone
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Bath towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)
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Hand towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)
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Face towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)
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Bath mat, bath rug - no yellowish, no hair, no smell, not fluffy and well-organized. Bathmat 1 pc. and Bath rug available only pool access and all rooms on ground floor
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Vanity counter top is clean and in good conditions (no stain, no edges or damages)
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Basin (s), Grouting condition is good (not cracked, no mold, no hair or damages)
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Mirror, make up mirror is clean and in good conditions (no fingerprints, no watermarks, not chipped or cracked)
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Trash bin is cleared and bin liner is in good condition
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Bathroom floor is clean
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Bathroom amenities meet standard - dental kit, shaving kit, shower cap, mouthwash, shoe mitt, hair band, cotton swabs, cotton balls and sanitary bag are well-organized and in good conditions
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Bathroom amenities meet standard - wastebasket, Hair dryer, Bath Tissue, Facial Tissue and Tissue box cover
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Branded bath amenities meet standard
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Shower wall and floor is clean and in good condition
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Shower drainage, floor trap - works properly, no stained or mold, clean, no hair, no soap remains, not damaged and no water marks
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Hand-held shower head, rain-shower head, faucets - no water marks, no soap remains, not damaged and no water marks
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Grouting is clean and in good condition
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Sliding door works properly and clean
Guest Room - Toilet Zone
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Toilet unit, Toilet flusher is in good condition and clean
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Toilet cover, Toilet seat is in good condition and clean
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Floor is clean and in good condition
Guest Room - Bath Tub Zone
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Bath tub is clean, no mold, no soap remains, no rust, no hair and not wet
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Tap(s), faucets, stoppers work properly and clean
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Grouting is clean and not damaged
Guest Room - Window Zone
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Glass surface is clean and not scratched
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Window is clean and no fingerprints or water marks and dusty
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Floor is clean and in good condition
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Sheer curtain, drapery - must not be no stained, no hook missing, difficult to draw and items found behind
Back of House (BOH)
Back Of House (BOH)
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Hallways are clean and free from debris
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BOH doors are locked at all time
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Light fixtures are working properly, Report any defects to Engineering
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Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas
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Greet associates at the laundry room. Ensure the temperature is appropriate for the working environment
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Check with LP team to ensure all incidents are closed and any issues briefed to MOD
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Loading dock is clean and cleared of all deliveries
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Garbage room is clean, door closed and no smell come out of the room
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Canteen and uniform room are operating in accordance to service hours
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Ensure service lifts and lift tracks are spectacularly clean and free from debris
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Review storage area at building D is properly organized
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Review motorbike parking area is clean and well-organized
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Shift handover to next MOD