Vinpearl Landmark 81, Autograph Collection MOD Checklist

Hotel Inspection

• Conducted on

  Date

• Prepared by

• Visit FO to take the MOD Tablet and MOD Master keycard

  Yes

  No

  N/A

• Check in via LINE Leadership group

  Yes

  No

  N/A

• Front office inform about the MOD room for inspection

  Yes

  No

  N/A

Lobby

• All associate present at reception and well-groomed with visible and in good condition name tag

  Yes

  No

  N/A

• Digital signages are playing smoothly and display Bonvoy video

  Yes

  No

  N/A

• Lobby music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Lobby furniture, fixtures and especially window frames are clean, organized and in good conditions

  Yes

  No

  N/A

• Select 1-2 locations in the public areas to conduct MOD internet checks. Go to “Speed Test App” on MOD Tablet, connect to hotel Wi-Fi, click run and wait the result of download and upload and ping. Please immediate inform IT if the speed is lower than 18-20 Mb.

  Yes

  No

  N/A

• Meet and greet all Top VIPs and Elite members on arrivals

  Yes

  No

  N/A

• Engage the guest and support the team during peak times

  Yes

  No

  N/A

• Computer screen is locked when associates is not present

  Yes

  No

  N/A

• Random check the registration card that guest has signed for both side as per Personal Data Protection Act (PDPA)

  Yes

  No

  N/A

• Manager is visible during peak times in all areas

  Yes

  No

  N/A

• Room assigned for Elite/VIPs are vacant clean or inspected vacant rooms or prioritized for cleaning prior to guest arrival time

  Yes

  No

  N/A

• Check with FO to ensure Elite/VIPs amenities are set-up in room prior to arrival

  Yes

  No

  N/A

• Randomly inspect 1-2 guest floors for cleanliness, defects and inform IRD to clear trays. Report defects to engineering immediately

  Yes

  No

  N/A

• Review the cleanliness conditions around areas

  Yes

  No

  N/A

• Review conditions of lighting

  Yes

  No

  N/A

The Cloud

• Inspect public area washrooms for cleanliness, odor free, trash bins emptied, supplies replenished and toilet flushing properly. Report defects to engineering immediately

  Yes

  No

  N/A

• Music, Lighting, Scent and Internet are in excellent working order.

  Yes

  No

  N/A

• Furniture and Equipment at pre-function & public area at meeting rooms are in good conditions and clean

  Yes

  No

  N/A

48F BOH - Service Center

• Computer screen is locked when associates is not present

  Yes

  No

  N/A

• Ask to see all GXP cases with Guest Service Center to see if all incidents are closed and any issues briefed to MOD

  Yes

  No

  N/A

• Check cleanliness of the hallway and desk, ensure emergency exit is clear

  Yes

  No

  N/A

• Pantry is clean and in good condition

  Yes

  No

  N/A

Spa / Spa Locker - 47F

• All spa areas are clean (Indoor and Outdoor)

  Yes

  No

  N/A

• Receptionist presence at reception and well-groomed with visible and in good condition name tag

  Yes

  No

  N/A

• Attractive display of retail items

  Yes

  No

  N/A

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Locker room is clean and in good conditions

  Yes

  No

  N/A

• Pantry is clean and in good condition

  Yes

  No

  N/A

Fitness Center

• Gym equipments and gym area is clean, bins are cleared and sanitizer pump is visible and ready for guest use

  Yes

  No

  N/A

• Music, TV, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Water, cups, clean towels and face towels are available

  Yes

  No

  N/A

• Tv should have no sound and display sport channel

  Yes

  No

  N/A

Pool Areas

• Pool areas are clean and in good conditions

  Yes

  No

  N/A

• Pool facilities include furniture and fixtures are in the proper conditions

  Yes

  No

  N/A

• In pool light (Evening time)

  Yes

  No

  N/A

• Recreation Associate well-groomed and with visible and in good condition name tag

  Yes

  No

  N/A

• Clean and odorless nearby restroom

  Yes

  No

  N/A

• Shower Rooms are clean, equipped with bathroom amenities and in good condition

  Yes

  No

  N/A

• Pool toilets are clean and in good condition, no smell

  Yes

  No

  N/A

Restaurant - The Oriental Pearl - 66F

• Digital signage displaying Bonvoy video

  Yes

  No

  N/A

• All associates present are well-groomed with visible and in good condition name tag

  Yes

  No

  N/A

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Ask hostess to see menu which are updated and clean

  Yes

  No

  N/A

• The terrace and tree pots are clean and in good conditions

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions

  Yes

  No

  N/A

• Record at least 2 Guests interaction (ask for Guests’ review etc.)

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly

  Yes

  No

  N/A

• Kitchen is clean and no major defects

  Yes

  No

  N/A

Sky Studios - 69F

• Digital signage is updated with accurate information based on daily events sheet

  Yes

  No

  N/A

• Music, Lighting, Scent and Internet are in excellent working order. Meeting foyer area, and terrace is clean

  Yes

  No

  N/A

• Ensure emergency door is unlocked when in operations and it is locked when meeting room is not used (random check)

  Yes

  No

  N/A

• Ensure no-use meeting room’s doors are locked, no staffs and no guests are inside

  Yes

  No

  N/A

• Furniture and Equipment at pre-function & public area at meeting rooms are in good conditions and clean

  Yes

  No

  N/A

• Pre-function & Public area such as floor, doors, wall and ceiling are in good conditions and clean

  Yes

  No

  N/A

• Pantry is clean and in good condition

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly

  Yes

  No

  N/A

Club Lounge - 71F

• Club Lounge Attendant presence at reception and well-groomed with visible nametag

  Yes

  No

  N/A

• Business Center in good condition and clean

  Yes

  No

  N/A

• Club lounge Meeting Room in good condition and clean

  Yes

  No

  N/A

• Music, Lighting, Scent and Internet are in excellent working order.

  Yes

  No

  N/A

• The Canape station, Breakfast, Evening Cocktail and Daily Refreshment are set up nicely, in good condition and clean

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly

  Yes

  No

  N/A

• Floor, doors, wall, wall baseboard, corner and ceiling are in good conditions and clean

  Yes

  No

  N/A

Guest Room - General

• Lighting - no visible dust on the spotlight cover

  Yes

  No

  N/A

• Carpet - no stained, no hair, no trash found, no any dirt on the cloth when wiped

  Yes

  No

  N/A

• Wall basedboard on edges of floor - no dirt

  Yes

  No

  N/A

Guest Room - Entrance

• Main door - no dust, no footmarks or not damaged

  Yes

  No

  N/A

• Entry door safety and features are functional - self closing door, open door 90 degrees

  Yes

  No

  N/A

Guest Room - Closet

• Closet amenities meet standards - 4 wooden clip and 6 wooden with hooks, 1 laundry form, and 1 laundry bag

  Yes

  No

  N/A

• Torch light works properly and full of battery

  Yes

  No

  N/A

• Bathrobe - 2 pcs. Available (1 Closet and 1 Bathroom)

  Yes

  No

  N/A

• Hairdryer is in good condition and properly organized

  Yes

  No

  N/A

• Iron amenities meet standard - Iron, Iron board with cover, no water inside the iron

  Yes

  No

  N/A

• Safety box - functional and open with safe instructions and disclaimer

  Yes

  No

  N/A

• Slippers - 2 pairs

  Yes

  No

  N/A

• Shoe mitt and complimentary shoe shine service card

  Yes

  No

  N/A

Guest Room - Minibar

• Glassware, Chinaware, Silverware are clean and in good condition - no water marks, no fingerprints, no dust, not chipped and not rusty

  Yes

  No

  N/A

• Minibar, Contents - Product label should be front facing and well-organized working properly

  Yes

  No

  N/A

• Minibar price list is clean, visible, no stained and in good condition

  Yes

  No

  N/A

• Coffee products - 2 regular, 2 decaf, 2 English breakfast tea, 2 herbal organic teas, 2 white sugar, 2 low calories sugar, 2 brown sugar and 2 creamer.

  Yes

  No

  N/A

• Coffee Maker (if applicable) - no coffee stain, no water marks and works properly

  Yes

  No

  N/A

• Ice bucket card - Card is placed on coffee set up tray and in good condition

  Yes

  No

  N/A

• Electronic kettle set - clean, not wet, no smell and no water inside

  Yes

  No

  N/A

• Products are not expired

  Yes

  No

  N/A

Guest Room - Living Area

• Armchair, foot-rest, sofa and other furnitures are clean and in good conditions, proper set up and well-organized

  Yes

  No

  N/A

• Television, Remote control - no dust, no fingerprints, not slow turn on, clear picture and all working properly

  Yes

  No

  N/A

• Overall writing desk is clean and well-organized

  Yes

  No

  N/A

• Telephone meet standards - message waiting light, speed dial button programmed work properly

  Yes

  No

  N/A

• Telephone meet standards - MOD calls to Guest Service Center (Warm welcome / Greeting provided)

  Yes

  No

  N/A

• Trash bin is cleared and no trash

  Yes

  No

  N/A

• Guest service directory meets standards - What’s on QR code set up, Pillow menu - in good conditions

  Yes

  No

  N/A

• Spot check on TV channels

  Yes

  No

  N/A

• Grey window frame is clean

  Yes

  No

  N/A

Guest Room - Bed Head

• Alarm clock - display time is correct (within 2 mins) Alarm is in OFF position for Vacant rooms

  Yes

  No

  N/A

• Notepad and pencil are in good condition and well-organized

  Yes

  No

  N/A

Guest Room - Bedroom

• Bed head board clean and dust-free

  Yes

  No

  N/A

• Bedside control panel - working properly with welcome logo (if available)

  Yes

  No

  N/A

• Pillow cases - 4 pcs. with no stained, no wrinkle, no hair and well-organized

  Yes

  No

  N/A

• Duvet cover with no stained, no wrinkle, no hair, no smell and well-organized

  Yes

  No

  N/A

• Bed sheet (s) with no stained, no wrinkle, no hair, no smell and well-organized (include extra bed if any)

  Yes

  No

  N/A

• Under bed is clean and in good conditions

  Yes

  No

  N/A

Guest Room - Bathroom / Shower room zone

• Bath towels - no yellowish, no hair, no smell, not fluffy and well-organized

  Yes

  No

  N/A

• Hand towels - no yellowish, no hair, no smell, not fluffy and well-organized

  Yes

  No

  N/A

• Face towels - no yellowish, no hair, no smell, not fluffy and well-organized

  Yes

  No

  N/A

• Bath mat - no yellowish, no hair, no smell, not fluffy and well-organized. Bathmat 1 pc. available in all rooms on ground floor

  Yes

  No

  N/A

• Residential amentities (shampoo, conditioner, body wash) is clean, full and in good conditions

  Yes

  No

  N/A

• Vanity counter top is clean and in good conditions (no stain, no edges or damages)

  Yes

  No

  N/A

• Basin (s), Grouting condition is good (not cracked, no mold, no hair or damages)

  Yes

  No

  N/A

• Mirror, make up mirror is clean and in good conditions (no fingerprints, no watermarks, not chipped or cracked)

  Yes

  No

  N/A

• Trash bin is cleared and bin liner is in good condition

  Yes

  No

  N/A

• Bathroom floor is clean

  Yes

  No

  N/A

• Bathroom amenities meet standard - dental kit, shaving kit, shower cap, mouthwash, shoe mitt, hair band, cotton swabs, cotton balls and sanitary bag are well-organized and in good conditions

  Yes

  No

  N/A

• Bathroom amenities meet standard - wastebasket, Hair dryer, Facial Tissue and Tissue box cover

  Yes

  No

  N/A

• Shower wall and floor is clean and in good condition

  Yes

  No

  N/A

• Shower drainage, floor trap - works properly, no stained or mold, clean, no hair, no soap remains, not damaged and no water marks

  Yes

  No

  N/A

• Hand-held shower head, rain-shower head, faucets - no water marks, no soap remains, not damaged and no water marks

  Yes

  No

  N/A

• Grouting is clean and in good condition

  Yes

  No

  N/A

• Glass door works properly and clean

  Yes

  No

  N/A

Guest Room - Toilet Zone

• Toilet unit, Toilet flusher is in good condition and clean

  Yes

  No

  N/A

• Toilet cover, Toilet seat is in good condition and clean

  Yes

  No

  N/A

• Floor is clean and in good condition

  Yes

  No

  N/A

• Toilet paper set up properly

  Yes

  No

  N/A

• Toilet phone is working properly

  Yes

  No

  N/A

Guest Room - Bath Tub Zone

• Bath tub is clean, no mold, no soap remains, no rust, no hair and not wet

  Yes

  No

  N/A

• Tap(s), faucets, stoppers work properly and clean

  Yes

  No

  N/A

• Grouting is clean and not damaged

  Yes

  No

  N/A

• Tray nicely set up with shampoo, conditioner, body wash and bath salt

  Yes

  No

  N/A

Guest Room - Window Zone

• Glass surface is clean and not scratched

  Yes

  No

  N/A

• Window is clean and no fingerprints or water marks and dusty

  Yes

  No

  N/A

• Floor is clean and in good condition

  Yes

  No

  N/A

• Sheer curtain, drapery - must not be no stained, no hook missing, difficult to draw and items found behind

  Yes

  No

  N/A

• Ensure no trash at the curtain corner

  Yes

  No

  N/A

Hotel Entrance / Ground Floor Lobby

• All associates present are well-groomed with visible and in good condition name tag

  Yes

  No

  N/A

• Digital signages are displaying the day event and Bonvoy video

  Yes

  No

  N/A

• Lobby music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Lobby carpet and furniture and fixtures are clean, organized and in good conditions

  Yes

  No

  N/A

• Hotel signage of top building and street sign (lighting & conditions)

  Yes

  No

  N/A

• Cleanliness of parking lots and outside entrance area

  Yes

  No

  N/A

• 1 security is present of the hotel’s main entrance

  Yes

  No

  N/A

• Pre-function & Public area such as floor, doors, wall and ceiling are in good conditions and clean

  Yes

  No

  N/A

• Outside fountain areas are clean and in good condition

  Yes

  No

  N/A

• Outside tree and tree pots are clean and in good condition (paint, soil)

  Yes

  No

  N/A

• Escalators are cleaned and in good condition

  Yes

  No

  N/A

Banquet Area - B2

• All associates present are well-groomed with visible and in good condition name tag

  Yes

  No

  N/A

• Digital signages are displaying the day event and Bonvoy video

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly

  Yes

  No

  N/A

• Door to Pre-function Outdoor area are locked if no use

  Yes

  No

  N/A

• Pre-function door to Garage is locked if no use

  Yes

  No

  N/A

• Ensure no-use meeting room’s doors are locked, no staffs and no guests inside

  Yes

  No

  N/A

• Bridal room / VIP room are locked if not in use

  Yes

  No

  N/A

Back Of House (BOH)

• Hallways are clean and free from debris

  Yes

  No

  N/A

• BOH doors are locked at all time

  Yes

  No

  N/A

• Light fixtures are working properly. Report any defects to Engineering

  Yes

  No

  N/A

• Garbage room is clean, door closed and no smell come out of the room

  Yes

  No

  N/A

• Loading dock is clean and cleared of all deliveries, receiving area’s motorbike parking is clean and well-organized

  Yes

  No

  N/A

• Go to CCTV room and check with LP team to ensure all incidents are closed and any issues briefed to MOD

  Yes

  No

  N/A

• Canteen and uniform room are operating in accordance to service hours

  Yes

  No

  N/A

• Ensure service lifts and lift tracks are spectacularly clean and free from debris

  Yes

  No

  N/A

• Ensure associate toilets are clean, door closed and no smell come out of the room

  Yes

  No

  N/A

• Ensure associate locker rooms and lockers are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas and put in laundry cart

  Yes

  No

  N/A

• Ensure Car’s parking lots are clean, no trash and well-organized

  Yes

  No

  N/A

• Shift handover to next MOD

  Yes

  No

  N/A