VSZ Copper Reactive Maintenance - Desktop Audit

• CSA

  CSA 7

  CSA 8

  CSA 9

  CSA 10

• Job Number

• Address

• Auditee Name

• Audit date

  Date

• Auditor name

• Contract Manager

101. Admin

• 101.01 Job signed off correctly

  P

  N

  C

  R

  N/a

• 101.02 Correct trouble found codes used

  P

  N

  C

  R

  N/a

• 101.03 Correct billing codes used

  P

  N

  C

  R

  N/a

102. Records

• 102.01 Customer information and network details correct, changes updated

  P

  N

  C

  R

  N/a

• 102.02 Cable pair records correct, changes updated

  P

  N

  C

  R

  N/a

103. Customer experience

• 103.01 Customer kept informed during the process

  P

  N

  C

  R

  N/a

• 103.02 Technician demonstrated service working

  P

  N

  C

  R

  N/a