VUE Ops Excellence - CHRISTMAS 2018

• Cinema

• Manager(s) conducting review

• Duty Manager(s)

• Conducted on

  Date

THE WALK - FIRST IMPRESSIONS

• Car Park / Exterior Bins Check: Clean & litter free / Bins Empty / No Cig ends

  Yes

  No

  N/A

• Exterior standards / First Impressions; Entrance Doors / Windows Clean ? No debris or litter

  Yes

  No

  N/A

• PRIORITY* :Manager on Floor: Witness Queue Busting (Who?) / Does the duty manager know the walk in flow and times for queue management?

  Yes

  No

  N/A

• Overall Sparkle & Foyer Cleanliness: No Clutter / No popcorn spillage - good first impression?

  Yes

  No

  N/A

• PRIORITY* : Appropriate Staffing Levels: Till points appropriate to business level : Q's no more than 2 mins ?

  Yes

  No

  N/A

• New Uniform Standards: Correct CA uniform - check both CA & Manager standards acceptable ?

  Yes

  No

  N/A

• ATM Check & Plasmas : All Working / Correct Skin / Clean and No POS on top?

  Yes

  No

  N/A

• Foyer 1st Impressions: How to Train Dragon PLAYBOOK / Large Video wall loud enough ?

  Yes

  No

  N/A

• PRIORITY* Toilet Checks: Evidence of toilet checks / clean smell / Team awareness of Whiffaway chemicals and frequency of clean?

  Yes

  No

  N/A

SERVICE & PEOPLE

• My Trip & NPS - Team Awareness: Discuss with nearest team member the feedback on MyTripToVue.com & NPS? Customer reward.

  Yes

  No

  N/A

• PRIORITY* - Security : Gate Manned on Arrival ? : Confirm gate manned at all times / Toilets no access without tickets etc

  Yes

  No

  N/A

• ALLERGEN Check - 3 point checks: LOOK for POS / ASK nearest CA to explain allergens. CHECK B&J zones / Pic & Mix new layout & Scoops

  Yes

  No

  N/A

• Customer Focus - Friendly & Helpful?<br>Listen and Observe - all interaction with customers on floor / screens / Gate

  Yes

  No

  N/A

• Communication Compliance / Cascade : Ensure that all Ops Briefs have been cascaded - Look for Ops Dash Poster Up to date

  Yes

  No

  N/A

• Ops Brief Data;

  

• Ops Brief Data 2;

  

RETAIL SALES

• Retail Concessions - Ready to trade / tills all floated / Coke Towers all on / Popcorn hoppers all full - Smiles and Welcome in action.

  Yes

  No

  N/A

• Impulse Stands Q Street Takeover : Take Over Planner correct? Rest of unit - full and inviting ?

  Yes

  No

  N/A

• PRIORITY* -VIP Seating - Sales check ; Targets set for each staff member : Discuss for new Dash 2019

  Yes

  No

  N/A

• Milkshake Performance - above target on shakes IPA/Above 65% on toppings?

  Yes

  No

  N/A

• M&M Baubles Free with purchase; Good effective display - Good offer to raise SPP - Check

  Yes

  No

  N/A

• PRIORITY* Christmas Team Sales Incentive ; Targets known by concessions staff / Discuss Planning & Review- Check Poster up dated

  Yes

  No

  N/A

• Impulse Fridges: Check stock is on display to planner

  Yes

  No

  N/A

• Pic n Mix: Check Presentation Full display / Clean / Well filled and correct to ALLERGEN Planner

  Yes

  No

  N/A

• PRIORITY* - Hawking - Ready : Look for Hawking Trolley - is it stocked and ready or already in use

  Yes

  No

  N/A

• Ben & Jerry - Brand Standards; Well presented, Well Stocked / POS Correct / Zones for ALLERGEN correct?

  Yes

  No

  N/A

• PRIORITY* Ben & Jerry - Topping over 33% : Targets set for each staff member : Discuss

  Yes

  No

  N/A

CLEAN & SAFE

• Concessions - Examine the cleanliness: Detail Clean into corners - from customer view ?

  Yes

  No

  N/A

• Kitchen Spot Check: Clean - as per audit /No Clutter / Ice Scoops In Use?

  Yes

  No

  N/A

• Cheese Machines in Use? See SOP 82 on HOW TO CLEAN / Bag day dotted 5 days / Temp Checks

  Yes

  No

  N/A

• MilkShake Machine Clean; Visual Check of cleanliness & side vents clean ?

  Yes

  No

  N/A

• Clean & Safe Records : Review No gaps / Corrective action / Correct & signed off by GM

  Yes

  No

  N/A

• PRIORITY* - Fire Walk Records : Review no gaps that day / week / Correct & signed off by GM/ Check an Exit

  Yes

  No

  N/A

• Spot Check in Usher Cupboards; Discuss with DM correct cleaning Equipment in use - including correct colour of buckets & Mops

  Yes

  No

  N/A

• Spot Check Toilet & Screen Trolley: Correct products and tools in use - for effective and efficient cleaning of the Screens

  Yes

  No

  N/A

• Visual check of fire show list : Ask Nearest CA - action in event of fire alarm?

  Yes

  No

  N/A

The 3S's & Other Marketing Campaigns

• PRIORITY* Seat Condition Spot Check: Seats 100% /if not does the DM know fix date?

  Yes

  No

  N/A

• Screen Temperature & Sound : comfortable

  Yes

  No

  N/A

• PRIORITY* Screen Checks and Disruption Control: High Vis Vest being worn? Check integrity of check

  Yes

  No

  N/A

• CREDIT OFFSET / TINC Brand check : Check in screens

  Yes

  No

  N/A

• PRIORITY* EE FILM CARD - POS IN VIEW - SCheck team understanding / rules of use etc.

  Yes

  No

  N/A

EXCELLENT PERFORMERS - PHOTOGRAPHS

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Add media

  Media

• Name

• Name

  Media

• Name

CORRECTIVE ACTIONS

• Action points and comments, please number action points

• Duty Manager signature

  Sign

• Signature of marker

  Sign