Title Page

  • Conducted on

  • Prepared by

  • Client / Site

Store Health Check

  • Preventing unchallenged access into store.

  • Guidance
    Prevent unchallenged access into stores via any unauthorised route e.g. back door, fire exit, dot com.
    Prevent access through an unlocked, unmanned staff entrance.
    Prevent unauthorised entry through having a manned staff entrance – ensure all visitors are asked to produce I.D and
    confirm reason for their visit.
    If entering store through customer entrance, do not allow access to colleague areas unless challenged.

  • Is the back gate open / accessible?

  • Guidance
    Back gate should always remain closed unless there are vehicles moving in the vicinity.
    Gate should always be locked to prevent it from being manually operated from outside.
    If not applicable and/or there is a maintenance issue, a reference number is available and stores can provide details of
    when this was logged and escalated.

  • Is the weekly stock loss meeting taking place?<br>

  • Guidance
    Ensure the up-to-date LP Dashboard has been displayed on the stock loss board in all stores.
    Run rate data and process tracker should be applicable to the displayed dashboard week.
    “Deep Dive” action plan should be displayed from most recent MST.
    4 week ‘next steps’ should be available to review.

  • Is it possible to gain unauthorised access to high value lockups?<br>

  • Guidance
    Access to high value lock-ups is controlled and authorised access lists are kept up-to-date.
    Lock-ups should be locked when not manned. Keys should be kept away from this area.
    Locking hardware should be kept in good order and sufficiently maintained to prevent unauthorised access.
    Gaming Drawers should be locked on both sides and games stored at 90 degrees to the front of cabinet to prevent
    For N/A, if broken, a reference number is available and store can provide details of when logged and escalated.

  • High value stock should not be left unattended on loading bay, in an unrestricted warehouse or non secure within a<br>reasonable time scale?

  • Guidance
    High value back stock should be secured at all times in back areas e.g. spirits, electrical, tobacco and H&B.
    High value black totes; entertainment, tobacco, spirits and electrical deliveries should be stored in a restricted area.
    High value pre tagged OFD’s which cannot practically be stored in restricted areas should not be stored in isolated
    areas such as cow sheds.
    Entertainment ARN awaiting uplift should be stored in a restricted area.

  • No high value stock left unattended and un protected on the shop floor?

  • Guidance
    No high value cages left unattended on shop floor or “decked” e.g. spirits, high value health and beauty, electrical and
    No high value products stored in cases unprotected on the capping shelves.
    High value left goods / put backs are protected at front end.

  • Colleague search completion

  • Guidance
    A minimum 10% of headcount per week spread across 7 days, including nights if applicable.
    Previous 4 weeks should be available to review in either a RP book or via Biometrics reporting.

  • Is there evidence of colleague engagement around the store?<br>

  • Guidance
    Ask 3 colleagues to describe what shrink risks the store or their department faces and what can be done to prevent the
    issues described. Where possible, ask colleagues from front end, H&B / BWS, stock control.
    Ask probing questions, explore areas such as:
    Product Protection / Restricted Fill.
    Service / Red routes / Vigilance.
    Waste Control.
    Self Service / SAYS security.
    Front end and warehouse lockdown.

  • Is the management team engaged in the shrinkage business plan?<br>

  • Guidance
    Ask the relevant managers probing questions around the current shrinkage business plan.
    Managers should be able to describe what they have done differently since the project began.
    Managers should be aware of how their store and department are tracking.

  • Are clearance mods WGLL?<br>

  • Guidance
    Clearance mods should be well merchandised and labelled.
    Products should reflect those on the reports found on the stock loss board.

  • No colleague jackets or bags should be found in high risk areas.

  • Guidance
    No bags or personal coats/jackets should be seen stored in warehouses, around shop floor, front end or other area
    where colleagues come into contact with cash or retail stock.

  • No black sacks in use.<br>

  • Guidance
    Only clear sacks are used by Tesco colleagues or for in-store cleaning activities.
    Store has plan to mitigate risk of any third party use of black sacks.

  • Were any Tesco Items found in drawers?

  • Guidance
    Retail items being used around the store as consumables / stationary should have clear evidence of having been
    accounted for attached e.g. receipt or waste receipt
    No retail stock found in drawers, cupboards etc..

  • No signs of grazing found in colleague areas.<br>

  • Guidance
    Any packaging from retail products found in back areas, which may have been consumed, should have a receipt or proof
    of purchase attached.

  • Is there any evidence of unauthorised cleaning products in use?

  • Guidance
    No retail products should be used for cleaning in any area of the store. Contract cleaner’s cupboard, cleaning trolleys,
    merchandising trolleys, counters, bakery front end, warehouse, clean as you go drawers.

  • Has the pharmacy been locked down outside of trading hours?<br>

  • Guidance
    Pharmacy and consultation room should not be accessible without using a key / digi-lock.
    Pharmacy alarm should always be set.
    CD Keys have been controlled.

Food Trading Health check

  • Is the waste process controlled?<br>

  • Guidance
    Prevent access to any food waste or refuse cages including animal by product, plant bread and animal feed cages.
    Any active waste cages outside of the recycling unit e.g. frozen, as a minimum, should be a locked 4 sided cage with
    blue shelf divider secured on top.
    Waste reports checked off line by line and signed by management.
    2 weeks waste prints available for review for all departments.
    Full cages of waste and refuse awaiting collection should be protected by means of shrink wrap or cable tied to prevent
    unauthorised products being added.

  • Were any unused pre-printed RTC labels found?

  • Guidance
    RTC / Colleague shop labels should only be printed as required.
    Any excess labels should be destroyed.

  • Are the counters fridges locked (Meat, Cheese, Deli)?

  • Guidance
    Where provision to lock counters fridges has been made, these should remain locked outside of counters’ trading
    Evidence of keys being signed in / out or controlled by Biometrics.

  • Is high value counters meat secured in the back chiller?

  • Guidance
    Counters’ meat lines are stored in a locked 4 side cage or Biometric controlled chiller.
    Where a cage is used, it should not be possible to remove items form cage in an unauthorised manner e.g. through the
    cage mesh or through cage doors which have not been tightly locked.

  • Are shop floor chewing gum cabinets locked?<br>

  • Guidance
    All main fixture cabinets should remain locked other than during replenishment.
    All ladder rack units are locked other than during replenishment.
    No chewing gum should be stored on capping shelves.

  • Are chewing gum cages locked?<br>

  • Guidance
    Chewing gum should be stored in slim line chewing gum cages or 4 sided cages only.
    Cages should be secured on all sides, when unattended.

  • Are the SAYS / dot com scales on line?<br>

  • Guidance
    Check prices of 5 products against shelf edge / inform price.

Non Food Health Check

  • Are NRC cages controlled?<br>

  • Guidance
    Cages should have a shroud or are wrapped correctly, showing no evidence of being compromised.
    Cages to be correctly sealed on all sides.
    Manifest has been checked off, showing evidence of dual control and filed for review.
    Cages are stored in a restricted area until sealed.
    Cages are returned to distribution network at earliest opportunity.

  • Are the F&F fitting rooms controlled?<br>

  • Guidance
    Fitting rooms must be locked when unmanned.
    Clothing is counted in and out by a Tesco colleague.
    No evidence of theft found inside fitting rooms.

  • Are all make-up cabinets locked?

  • Guidance
    Make-up cabinet shutters should be locked outside the agreed opening hours.
    Any faulty cabinets should be reported to the cosmetics line 0151 532 0300 and recorded.

Front End Health check

  • Is the self-service / SAYS area correctly manned?<br>

  • Guidance
    A trained Tesco colleague should be manning self-service / SAYS, a minimum of 1 colleague per corral.
    Security colleagues should not be used to cover self-service / SAYS.
    Colleagues working on self-service should be vigilant and not move away from the area to complete other duties.

  • Is the self-service / SAYS gold key locked and secured?

  • Guidance
    Gold key must be secured in the cash office or Biometrics key cabinet.
    Gold key should be signed out to colleague if held.

  • Is the store team engaged in the SAYS scorecard?

  • Guidance
    Front end managers must be able to describe their scorecard performance; % failed service checks, top items found
    under scanned.
    A copy of the SAYS scorecard is on the department and colleagues should be made aware of it.
    Colleagues working on SAYS should be able to describe items commonly found under scanned from a recent scorecard.

  • Are all tills locked?

  • Guidance
    All main bank and peripheral area smart till draws should have the deadlock applied when till is not in use.
    All self-service / SAYS tills should be locked at all times.

  • Are all de-taggers locked?

  • Guidance
    De-taggers must be locked on any unmanned main bank or peripheral area till.
    Self-service / SAYS de-taggers must be locked when the area is closed.
    De-taggers in back areas must be locked when not in use including dot com, outside of picking hours.
    No unsecured de-taggers should be found unlocked or with keys in drawers etc.

  • Are checkout gates sealed?<br>

  • Guidance
    Any unmanned checkouts must be sealed by means of security seal when the checkout is not in use.
    If the checkout is being used to hold cages, it is not possible to pass thorough this area. - Fire exit routes should not be
    blocked at any time.
    N/A outside of trading hours.
    There is no requirement to record the seal numbers in the security seal register.

  • Have any high value articles been found?

  • Guidance
    Scratch cards or books of stamps are not to be found in unsecured draws.
    No significant amounts of cash to be found e.g. pods containing cash or foreign currency awaiting collection.
    No console games should be stored in unlocked drawers or cupboards around the front end.

  • Access to Lottery / Health Lottery or Pay point terminals

  • Guidance
    Terminals should be logged off when desks are unmanned.
    Passcodes, if written down, should be kept in a secure area e.g. locked drawer or cash office.

  • Is the PFS locked down and secure?<br>

  • Guidance
    Stock should not be left outside, unsecured when the PFS is closed and unmanned.
    Stock room / colleague area / kiosk doors should be closed and locked unless signed as fire exits.
    Perimeter fire exit should have a recorded security seal and be door guard activated.
    Keys should be kept in a secured key cabinet with key held by colleague.
    Tobacco should be stored in a locked secure area and not be visible through any window.
    Correct staffing level at time of visit.

  • Is the smoke cloak / DNA system working in the PFS?<br>

  • Guidance
    System should not be isolated or display any faults on the control panel.

Dot com Health check

  • Is the dot com department secure?

  • Guidance
    Secure items should not be accessible, at any time.
    Department keys are controlled and should not be found unattended in drawers.
    Van keys are secured at all times and not left out for van maintenance cleaning etc.

  • Are dot com van searches completed daily?<br>

  • Guidance
    Dot com operating own search book.
    Searches completed daily across varying times of day.

  • Have dot com vans been left secure?<br>

  • Guidance
    Vans should be locked when unattended.
    No retail products should be found in unlocked delivery compartments.

  • Is the dot com grocery click and collect collection point secured?

  • Is the dot com grocery click and collect collection point secured?
    Doors and shutters must be locked when unmanned.
    No retail stock left should be left in view of window when unmanned.

Security Health check

  • Are key control routines in place?<br>

  • Guidance
    It should not be possible to gain unauthorised access to store key cupboard.
    Keys must be signed in and out correctly using an RP or Biometric solution.
    Keys should not found unattended around the store.

  • Are great guarding principles being followed?<br>

  • Guidance
    Security officer should be present, patrolling the front of the store unless completing security routines or dealing with a
    security incident.
    Security officer should be wearing the full, correct uniform.
    Security officer should not be seen leaning or sat on a chair, only using CCTV when necessary.
    Security officer should be able to describe security risks faced by the store.

  • CCTV has not been left logged on and unattended?<br>

  • Guidance
    If the lectern(s) is left unattended, CCTV should be protected from Security / GDPR threat by means of a locked shutter
    and / or the CCTV should be logged off.
    Reception / Back office CCTV systems should be logged off and password protected with no access to data.

  • Is it possible to access the DVR cabinet<br>

  • Guidance
    Side and Front panels of DVR cabinet should be locked.
    Keys should not be found in immediate area.
    For N/A If broken a reference number is available and store can provide detail of when logged and escalated.

  • Is the CCTV policy being followed?<br>

  • Guidance
    Only authorised users should have access to CCTV.
    Managers are aware of CCTV disclosure log book and can describe when it should be used.

  • Are all door guards activated?<br><br>

  • Guidance
    All perimeter door guards should be set to ‘on’ when not in use.
    All high value lock ups should be set to ‘on’ when not in use, The only exception is when access is controlled by
    For N/A If broken a reference number is available and store can provide detail of when logged and escalated.

  • Is the seal check routine being completed consistently?<br>

  • Guidance
    All perimeter exits should be sealed with a security seal.
    Seal checks are completed twice daily and recorded in the security seal register.
    Mag locks, door guard and release alarms reviewed during seal check and any signs of tampering or maintenance
    issues should be logged.

  • Is the Biometric control system being used to full potential?<br>

  • Guidance
    During a visit, there should be no evidence of Biometric controlled areas being propped or strapped open.
    Biometric keys should have appropriate access levels, keys are attached to Biometric tag thorough an unbreakable
    Biometric keys are correctly signed in and out.

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