VZW Operations Store Visit

• Visit Title

• Location

• Conducted on

  Date

• Prepared by

• MOD(S)

• Review With:

Exterior of Store

• Is the front of store clear of trash and presentable?

  Yes

  No

• Do light boxes have all bulbs working?

  Yes

  No

• Are the correct messages being displayed on the light boxes?

  Yes

  No

• Are the window clings straight and not fading?

  Yes

  No

• Is the Verizon sign clean and working properly?

  Yes

  No

• Please list any other concerns with the exterior of the store.

• Who owns these misses and when will they be addressed?

• Add signature

  Sign

• Select date

  Date

Sales floor

• Are all COC updated?

  Yes

  No

• Are demo loops running on all devices?

  Yes

  No

• Are smart accessories/speakers paired and demo ready?

  Yes

  No

• Are all lights working (overhead, light boxes, etc...)

  Yes

  No

• Are posters/graphics up to date and in good shape?

  Yes

  No

• Are fixtures/walls/cash wrap in good condition?

  Yes

  No

• Please list any other concerns with the sales floor.

• Who owns these misses and when will they be addressed?

• Add signature

  Sign

• Select date

  Date

Inventory

• Are trade ins being shipped daily?

  Yes

  No

• How full are the return bins?

  1 day of returns

  2 days of returns

  3+ days of returns

• Are REDD forms being used for returns?

  Yes

  No

• How clean and organized is the room overall? (1 is poor, 5 is excellent)

• What can be fixed to make the inventory room a 5?

• Please list any other concerns with the inventory room

• Who owns these misses and when will they be addressed?

• Add signature

  Sign

• Select date

  Date

Back of House

• Is the back board updated?

  Yes

  No

• Is the inventory board updated?

  Yes

  No

• Is the manager board updated?

  Yes

  No

• Are cabinets and drawers clean and organized?

  Yes

  No

• Is the manager office clean and organized?

  Yes

  No

• Are the employee lockers clean and organized?

  Yes

  No

• Is the break area and refrigerator clean and organized?

  Yes

  No

• Please list any other concerns with the back of house

• Who owns these misses and when will they be addressed?

• Add signature

  Sign

• Select date

  Date

Operational Metrics

• List any operational metrics you went over with the store during your visit today.

• What was identified as the cause for the deficiency in the operational metric?

• What was the agreed-upon solution to improve this metric going forward?

• Add signature

  Sign

• Add any additional topics/discussions/concerns you had with management or staff that you would like to include in your recap.

• Add media

  Media

• Who did you go over these items with?

  Sign