Title Page
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Conducted on
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Prepared by
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Location
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1. Offer to retrieve car/transportation and provides an estimated time of pick up. It is acceptable if quote is non-specific (immediately, I’ll be right up)
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2. Informs guest if there will be more than a 5-minute delay with luggage pick-up.
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3. Welcome ambassador arrives in a timely fashion. If quote is non-specific, pick-up must be within 10 minutes of call
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4. It is Acceptable if follow up call is made to advise new arrival time.
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5. Arrive in 5 minutes of quoted time
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6. Welcome ambassador greets guest by name and request permission to enter.
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7. Welcome ambassador confirms all belongings are collected
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8. Ask the guest if he/she has all her/his belongings
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9. Offer to check closet/drawers/safe
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10. Explain procedure for luggage retrieval or delivery to vehicle (give ticket)
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Employee Signature:
