Title Page
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Conducted on
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Prepared by
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Location
Visit Summary:
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Branch:
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Date / Time:
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Accompanied By:
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Assessor:
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Key:
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Brand Ambassador 95% and above
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Very Good : 90% to 94%
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Improvement Needed : 70% to 84%
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Good : 85% to 89%
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Brand Damaging : 69% and below
CJR Assessment:
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Key :
Context and Summary:
Section Summary and History:
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Key to assessment gradings above
Top 10 Opportunities : Listed in Priority Order ( Highest Points Lost )
Q Areas
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2.05 WR Dinner for Tonight - Availability of assortment 9
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2.07 WR Chilled Top Up & Deli - Availability of assortment
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4.01 Services: Customer Toilets
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2.01 WR Horticulture - Availability of assortment
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2.06 WR Dinner for Tonight - Display standards
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2.10 WR Ambient Bakery & Biscuits - Availability of assortment
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2.12 WR Grocery & Seasonal - Availability of assortment
- Yes
- No
- N/A
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3.15 Shell Spirits & Tobacco - Availability of assortment
- Yes
- No
- N/A
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4.02 Service: Quality of interaction - Shop floor & Checkouts
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4.04 Compliance: Assortment Conformance
Question Summary & History
Q Section
Shell Forecourt Experience
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1.01 Forecourt Experience - Forecourt & Landscaping
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1.02 Forecourt Experience - Fuel Pumps
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1.03 Forecourt Experience - Signage & POS, Building & Entrance
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1.04 Forecourt Experience - Availability - Bunkers & external displays
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1.05 Forecourt Experience - Display standards - Bunkers & external displays
Waitrose Proposition
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2.01 WR Horticulture - Availability of assortment
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2.02 WR Horticulture: Presentation - Display standards
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2.03 WR Food To Go - Availability of assortment
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2.04 WR Food To Go - Display standards
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2.05 WR Dinner for Tonight - Availability of assortment
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2.06 WR Dinner for Tonight - Display Standards
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2.07 WR Chilled Top Up & Deli - Availability of assortment
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2.08 WR Chilled Top Up & Deli - Display standards
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2.09 WR Essentials & Distress - Availability of assortment
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2.10 WR Ambient Bakery & Biscuits - Availability of assortment
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2.11 WR Ambient Bakery & Biscuits - Display standards
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2.12 WR Grocery & Seasonal - Availability of assortment
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2.13 WR Grocery & Seasonal - Display standards
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2.14 WR Non Food, Pet & Baby - Availability of assortment
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2.15 WR Non Food, Pet & Baby - Display standards
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2.16 WR Wines & Beers - Availability of assortment
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2.17 WR Wines & Beers - Display standards
Shell Propositon
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3.01 Shell Jamie Oliver FTG - Availability of assortment
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3.02 Shell Jamie Oliver FTG - Display standards
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3.03 Shell Chilled Single Serve drinks - Availability of assortment
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3.04 Shell Chilled Single Serve drinks - Display standards
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3.05 Shell Coffee, Treats & Healthy Snacking - Availability of assortment
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3.06 Shell Coffee, Treats & Healthy Snacking - Display standards
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3.07 Shell Jamie Oliver Food Counters - Availability of assortment
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3.08 Shell Jamie Oliver Food Counters - Display standards
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3.09 Shell Grocery, Frozen & Publications - Availability of assortment
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3.10 Shell Grocery, Frozen & Publications - Display standards
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3.11 Shell Car Care & Phone Tech - Availability of assortment
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3.12 Shell Car Care & Phone Tech - Display standards
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3.13 Shell Impulse & Queue System - Availability of assortment
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3.14 Shell Impulse & Queue System - Display standards
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3.15 Shell Spirits & Tobacco - Availability of assortment
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3.16 Shell Spirits & Tobacco - Display standards
Compliance & Service
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4.01 Services: Customer Toilets
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4.02 Service: Quality of interaction - Shop floor & Checkouts
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4.03 Compliance: Pricing Indications - Pricing, ticketing and POS
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4.04 Compliance: Assortment Conformance
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4.05 Compliance: Housekeeping, Equipment and Ease of Shopping
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4.06 Compliance: Temperature Controls
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4.07 Compliance: Date Code Checking
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4.08 Compliance: Urgent Communications
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Corrective Action Report - Follow up on previous audit
Central Issues & Observations
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5.01 WR Central Issues - Supply Issues
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5.02 WR Central Issues - Range, Assortment & Layouts
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5.03 WR Central Issues - Point of Sale, Signage & Notices
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5.04 WR Central Issues - Equipment & Maintenance
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5.05 Shell Central Issues - Supply Issues
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5.06 Shell Central Issues - Range, Assortment & Layouts
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5.07 Shell Central Issues - Point of Sale, Signage & Notices
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5.08 Shell Central Issues - Equipment & Maintenance
Q: Visit Summary and Operational Context
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Add drawing
AUDITOR SIGNATURE
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Add signature
