Is the entrance to the gaming room clean, well presented, clearly signed and well lit?
Clearly signed, well presented - 10 pts
Clearly signed, not well presented - 5 pts
Not clearly signed, well presented - 5 pts
Not clearly signed, not well presented - 0
Does the venue have a WELCOME mat?
Is there a rubbish bin and smokers tray provided?
Are trading hours prominently displayed?
Is all regulatory signage and carpark signage clearly visible and correct?
Is ALH security signage displayed on the gaming room door?
Is the ATM operational and the surrounding area clean, with a rubbish bin provided.
Is the location of the ATM clearly indicated when you enter the venue and when you are in the gaming room?
Clearly signed when entering venue and from inside gaming room - 10
Not clear when entering but clear from inside gaming room - 5
Clear when entering venue, not clear from inside the gaming room - 5
Not clear when entering venue, not clear from inside the gaming room - 0
Does the ATM have appropriate regulatory signage? "THINK" sticker.
Are all staff in correct uniform and is uniform clean and ironed? Staff should have a tie or scarf
Are all staff wearing name badges?
Are all staff well presented? Hair neat and tidy, men shaved, beards neatly maintained and wearing minimal jewellery?
A couple well groomed/presented - 5 pts
Most not well groomed/presented - 0 pts
Were you offered mints or lollies, or were they readily available next to your machine?
Were you offered a drink when you were seated at your machine?
Between 6 and 8 minutes - 15 points
Between 9 and 10 minutes - 10 points
No, I was not offered a drink - 0 points
Did you observe staff members offering service to patrons seated at their machines?
Did you receive prompt attention when requesting a payout, with service from the attendant within 1 minute
Yes, between 1 and 2 minutes - 10 points
No - 0 points
Are the staff members actively servicing all sections of the gaming area?
Did you observe staff regularly cleaning the machines and the gaming room area?
Is the room free from used glasses or coffee cups, or did you observe a staff member clearing them way?
Did you observe any prepared food being offered to players? (Eg sandwiches, hot food). Not muffins, biscuits.
Staff offering food on a tray? Score - 20 pts
Prepared food located on coffee station and was fresh Score - 10 pts
Prepared food located at coffee station and was old/stale Score - 0 points
No evidence of prepared food provided to patrons (excl coffee station snacks) 0 points
Are all machines operational? (If not, a logged service call and professional "out of order" sign on screen will suffice to redeem points)
Is the colour of screens clear and not out of focus and the picture fits in the screen
Is each machine number clearly displayed and in sequence?
Are all machines clean and free from fingerprints and all excess tape, glue etc been removed from machines?
Very clean - score 15 pts
Reasonable, only a few finger prints - 10 pts
Some were clean, others weren't - 5 pts
All were dirty and needed cleaning - zero
Are all machines fitted with machine advertisers, on left hand side and at same height as every other machine in the room?
Does each machine have the compulsory "Game Care" cards and holder attached on the right hand side, and at the same height as all the other machines? Also all machines have the compulsory 3-in-1 sticker?
Only two of the items in place - 10 points
Only one of the items in place- 5 points
None of the items in place - zero points
Does each machine have a RESERVED sign attached?
Are the "Problem Gambling" brochures available in English and any other language applicable to the local community?
Is the volume level on the machines set to a sufficient level to hear and attract patrons?
Do machines readily accept notes and coins?
Are all fluorescent lamps and button globes operational?
Is there POS displaying link levels and parameters that clearly designate which machines are on the link?
Are sound levels on the link adequate to alert players that it has been won?
Are/is the link(s) fully operational - illuminated, with sound, and graphics clearly visible?
Is the floor in all areas clean and free from rubbish?
Are all stools clean and the bases of each stool polished? Is the fabric not worn/torn, stained or with burn marks?
Some clean or well maintained - score 5 pts
All dirty, not well maintained - score 0 pts
Are the unused stools pushed in and aligned?
Some not pushed in and aligned - 5 pts
All unused not pushed in/aligned - 0 pts
Are the machine bases clean and free from spills and base doors are all locked?
Bases clean, doors not locked - score 5 pts
Bases dirty, but doors locked - score 5 pts
Bases dirty, doors not locked - score 0 pts
Are the bench sections of the unused machines clean or did you see them being cleaned?
Is the location of the toilets/cashier (and DOSA, if applicable) clearly indicated from the gaming room?
One only - score 5 points
No - score 0 points
Is the volume level on the machines set to a sufficient level to hear and attract patrons?
Was there "middle-of-the-road" background music playing that was barely audible? (The music should not be louder than the machines playing and appropriate to the clientele)
Appropriate but louder than EGM's - 5 pts
Not appropriate, but barely audible - 5 pts
Not appropriate and too loud - 0 points
Do both the inside room and outside room (if applicable) have a thermometer fitted?
Are the walls and ceilings in all areas painted - no scratches, holes etc ?
Are all posters/POS related only to gaming, professionally generated, in frames and current (no old promotions)
Are all light boxes / plasmas in working order and have signage relevant to gaming only?
Is a clock visible from all poker machines and all within 5 minutes of each other and the correct time?
Are all lights operational and air vents clean in both gaming room and in the toilets?
Couple of lights not working, couple of vents dirty - 5
Several lights not working, several vents dirty - score 0
Are all glass/windows clean, free of redundant tape/decorations and no smudges?
Is the cashier station free from clutter with no unnecessary electrical cords showing?
Are there coin cups available?
Is the temperature inside okay - not too hot or cold? Ideally at 22 degrees in summer/ 24 degrees in winter. fans / heaters installed. look at airflow.
Is the temperature outside okay - not too hot or cold? fans / heaters installed.
Is the air quality suitable - no overpowering smell of cigarette smoke or body odour
Is there an appropriate amount of ashtrays available? One ashtray next to every machine?
Are the ashtrays clean or being cleaned by staff?
Are there ONLY gaming patrons within the outside gaming area (or DOSA, if applicable). OR are security and staff clearing the room of non-gaming patrons?
Is the coffee station clean and well stocked, and has multi-beverage capacity including tea and soup?
Is the coffee station well signed with a rubbish bin adjacent?
Are there packet biscuits, muffins or cakes at the station?
Is there complimentary food distributed by staff or appropriate signage displaying available times?
Do the coffee mugs have the hotel logo on them?
Is the gaming staff member along with the manager on duty carrying the ALH "Know Your Code"?
Yes - both have on them, or No- one or both do not have them
Does the gaming staff member have knowledge of ALH's Responsible Gambling Code? (Can the staff member name a sign of distress? What is the process for self-exclusion? Who is the ALH contact for Responsible Gaming?
Name one sign of distress - 5 pts
Explain self exclusion process - 5 pts
Name the Responsible Gaming Ambassador - earn 5 points
Choose a machine in the room- Was the attendant confident when questioned about the machine operation, like free games or second screen features?
Is the venue actively running promotions?
No loss of points if seasonally unfavourable to run them
Does the promotional material display mechanics, terms & conditions, closing dates, compulsory wording, and TPL number?
Are the mechanics of the promotion easily understood, and can they be explained by the staff?
Is there promotional gaming related signage in all areas of the gaming room- inside, outside & DOSA (if applicable)?
Are there props associated with the promotion visible? Eg fuel bowser, safe etc where applicable.
Does the venue use the PA system to announce upcoming promotions and events in the venue?
Were the following clean?
Basin & bench clean? - add 2 points
Mirrors clean? - add 2 points
Toilet bowls clean? - add 2 points
Toilet doors clean? - add 2 points
Bathroom tiles clean? - add 2 points
Do the rest rooms have a pleasant odour?
Is the toilet paper stocked sufficiently?
Is the hand soap available?
Are there towels/paper towels available, or hand dryers in working order?
Are sanitary bins and rubbish bins clean and not overflowing?
Very enjoyable - I was pleased with all aspects - score 15points
Pleasant - only a few minor things could be improved - score 10 points
Satisfactory - it is like all other venues, nothing special - score 5 points
Not Satisfactory - I was disappointed on a number of aspects - score 0 points
Did you feel safe in all areas of the gaming room and the venue as a whole?
Would you return to this venue and gaming room in the future?