Criteria Check
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Site conducted
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Conducted on
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Prepared by
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Location
Client Details
Full Name
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Telephone
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Email Address
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DOB
Full Address & Postcode
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Eligibility Check
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Are you a housing association/council tenant? (tenant can only proceed if they live in social housing)
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Is your tenancy agreement permanent? (tenancy must be permanent in order to proceed)
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Is it a single or joint tenancy agreement?
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Please give full name and date of birth of the joint tenant
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Have you ever made a claim for Housing Disrepair before?
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How long ago did you make this claim, and was it for the same disrepairs? (if it less than 12 months, you cannot proceed)
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Are you planning on moving out in the next 12 months? (tenant cannot proceed with the claim if they are moving out)
Name of you Landlord (or social housing agency)
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Do you have any rent arrears?
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How much do you currently owe, and is there a payment plan set up to resolve? (if so, please note down the amount of arrears – it must not go over the threshold of £1000)
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Do you have anyone legally representing you when it comes to your housing disrepair issues? (we cannot process if they have representation)
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Have your disrepair issues been ongoing for over 6 months? (if no, we cannot proceed)
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Have you previously reported these issues to your landlord or property management? (tenant MUST have reported the issues)
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Have any attempts been made to fix the issues by your landlord? (please note how many attempts if any – an active landlord means prospect cannot proceed)
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When was the most recent attemp to fix the issues by your landlord?
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Approximately how many times have you complained to your landlord about the disrepairs?
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How long have you lived at your address? (must be 12 months or more to proceed)
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When did you last report these issues?
Details of Disrepair
Living Room (please detail all disrepair and ensure you gather evidence)
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Kitchen (please detail all disrepair and ensure you gather evidence)
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Bathroom (please detail all disrepair and ensure you gather evidence)
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Main Bedroom (please detail all disrepair and ensure you gather evidence)
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Second Bedroom (please detail all disrepair and ensure you gather evidence)
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Room 1 (add room name & detail all disrepair and ensure you gather evidence)
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Room 2 (add room name & detail all disrepair and ensure you gather evidence)
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Room 3 (add room name & detail all disrepair and ensure you gather evidence)
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How did you hear about us?
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- Internet
- X
- Tiktok
- Leaflet Drop
- Other
*By selecting Yes, you agree and confirm that you've made a request for support with your disrepair (if so, our colleagues at HQ will contact you to discuss your case in detail; this is to ascertain how best we can help):
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Sadly we cannot proceed!