Title Page
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What Shift?
- AM
- PM
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Conducted on
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Completed by
Information about the day
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Departures Remaining *AM Only*
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Arrivals Remaining *PM Only*
Touch Points
Lobby
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Welcome or give Fond Farewell to at least 10 guests, provide water to the guest of desired
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- 8
- 9
- 10
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- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Any need areas or feedback?
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Feedback or need areas.
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Why?
Front Desk
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Lobby feels warm and welcoming? (Clean, appropriate lighting, music is on, refresher is available in the lobby and at the desk)?
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Did you notify the department leader?
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Why?
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Why?
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Any need areas or feedback?
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Feedback or need areas.
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Why?
Concierge Lounge
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Welcome 3 guests to the Concierge Lounge encourage them to try one of your "favorite" items available
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11
- 12
- 13
- 14
- 15
- 16
- 17
- 18
- 19
- 20
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Spend 15-20 Minutes in Lounge assisting with needs of the attendant and engaging in personal connections, responding to cues and making it brilliant.
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Any need areas or feedback?
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Feedback or need areas.
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Why?
F&B pulse check
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What F&B Specials are available? What's items would you recommend?
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Any need areas or feedback?
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Feedback or need areas.
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Why?
AYS Problem Resolution
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Identify 1 Problems or opportunity
that you can correct or have corrected to enhance the guests experience.
Call guests that experienced an issue, find a way to resolve it. AYS can provide information-to follow up on Problem Resolution. -
Opportunity # 1
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Guest Name and or Room Number
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Problem Experienced
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Resolution and/or Compensation
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Were all Opportunities and Compensation tracked in Guestware with AYS or Front Desk?
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Explain Why?
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Explain Why?
