Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Date and time of audit
AUDIT CONDITIONS
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Select any that apply
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Sunny
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Cloud
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Showers
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Rain
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Wind
STATION SPECIFIC CLEANING TASKS
Item 1.0 Subway and Perspex Roof Covering
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Frequency = As Required
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1.1 There shall be no streaks, fluid splashes or spots remaining on wall tiles, surfaces or signs.
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1.2 There shall be no smudges or spots at points where cleaning of the lower and upper halves of the walls overlap.
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1.3 Wall tiles shall be uniformly clean all over.
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1.4 Graffiti, of gum, fluid spills and all stickers must be removed.
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1.5 Hanrails, joinery, warning signs, guards and other metal surfaces shall be cleaned and polished.
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1.6 Floor to be swept, with the collected material being removed from site and disposed of by the contractor at an authorised territorial refuse centre.
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1.7 Wads of gum, fluid spills and all other sticky substances shall be removed from the area.
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1.8 Water channels, sumps and gratings shall be maintained free of dirt/debris and litter or loose materials..
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1.9 Perspex subway roof cover is to be spot cleaned as required (inside and out)
Item 2.0 Subway Sump Pump
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Frequency = 2 monthly
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2.1 To be force tested by a suitably qualified person, and deemed as satisfactorily performing.
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2.2 Where the sump pump is not performing satisfactorily GWRL is to be notified and provided with a recommendation to remedy this.
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2.3 Sump rooms to be kept clean and tidy. All sump rooms to be checked monthly against the pre agreed check list.
Item 3.0 Toilets
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Toilets are to be unlocked at 6am, and then locked at 6pm by cleaners.
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Frequency = Daily
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TOILET CLEANING/FLOOR CLEANING
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3.1 Rubbish containers shall be emptied and have clean liners inserted.
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3.2 No rubbish shall be on the floor
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3.3 All rubbish shall be removed from site and disposed of by the contractor at an authorised territorial authority refuse centre.
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REPLENISHMENT OF SUPPLIES
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3.4 All dispensers shall be clean and filled with the proper supplies (Towels, soap, etc.)
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CLEANING OF SANITARY RECEPTACLES
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3.5 Sanitary receptacles shall be empty except for a new "liner"
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3.6 All sanitary receptacles shall be free of spots, stains and finger marks.
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3.7 All sanitary receptacles shall be free of odours.
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CLEANING of TOILET CUBICLE FIXTURES
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3.8 All porcelain surfaces of washbasins, toilets, and urinals shall be free of dirt, dust, spots and stains.
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3.9 The surfaces will be free of spots and smears.
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3.10 All toilet seats shall be left in the raised position after cleaning. They shall be free of spots and stains, and the seat hinges will be free of mould.
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3.11 The plumbing fixtures shall be free of mould and water stains.
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3.12 Urinals shall not have an excessive build-up of toilet blocks/cakes in them.
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CLEANING OF SUPPLY DISPENSERS, STALL PARTITIONS, DOORS, SHELVES, MIRRORS AND FLOORS
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3.13 All supply dispensers shall be clean and free of finger marks, graffiti and water spots.
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3.14 All shelves and shelve brackets shall be free of gum, dust, fingerprints, water stains, smudges and other soil.
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3.15 All mirrors shall be free of streaks, smudges, wart spots. Dust, lipstick smudges and should not be cloudy or smeared.
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3.16 Walls, stalls partitions and doors shall be free of hand marks, dust, pencil marks, lipstick smudges, water streaks, mop marks and mould.
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3.17 Floors (especially in corners) shall be free of dirt and dust, gum grease, black marks, loose paper, water, mop stains and strings. Particular attention should be given to areas under urinals, toilet bowls and seats.
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3.18 In general, all toilet areas should have a fresh clean appearance and be free of unpleasant odours.
Item 4.0 Building Exterior Wall Cleaning
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Frequency = As required
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4.1 There shall be no streaks or spots remaining on walls or signs.
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4.2 There shall be no smudges or spots at points where cleaning of the lower and upper halves of the walls overlap.
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4.3 Wall shall be uniformly clean all over.
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4.4 Woodwork on doors, windows and mouldings shall be clean.
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4.5 Glass surfaces shall be clean and free of any smudges, finger marks and dirt.
Items 5.0 Stairways
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Frequency = as required
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5.1 Stair,landings and steps will be free off loose and/or caked dirt particles and will present an overall appearance of cleanliness after mopping or scrubbing.
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5.2 Wads of gum, fluid spills and all other sticky substances shall be removed from the area.
Item 6.0 Platform and Shelters
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Frequency = as required
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6.1 Platform shall be swept, with the collected material being removed from site and dispersed of by the contractor at an authorised territorial authority refuse centre
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6.2 Wads of gum, fluid spills and all other sticky substances shall be removed from the area.
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6.3 Handrails, joinery, warning signs, guards and other metal surfaces shall be cleaned and polished.
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6.4 Wall surfaces up to a height of 2.0m shall be free of finger marks, smudges, dirt spots and grime of any kind.
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6.5 Seating shall be wiped down and left in a dry state.
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6.6 Grates, gullies and channels shall be maintained free of debris and litter.
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6.7 Graffiti and stickers must be removed.
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6.8 Vegetation growing through platform cracks etc must be removed.
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6.9 Loose rubbish is to be collected, and disposed of by the contractor at an authorised territorial authority refuse centre. Items such as cans, glass and plastics are to be sorted and recycled
Item 7.0 Waste Disposal (8 bins)
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Frequency = Each visit
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7.1 Rubbish bins shall be emptied and have clean liners inserted.
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7.2 Bagged rubbish shall be removed from site and disposed of by the contractor at an authorised territorial authority refuse centre.
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7.3 Any paper and rubbish spilled during the collection process shall have been cleaned up.
Item 8.0 Kiosk and Waiting Room.
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Frequency = Daily (Open Monday - Friday until 1 pm)
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Only public area to be entered - Access to staff area is Prohibited.
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8.1 The mopping work will have been performed in such manner as to properly clean the floor surface. Proper extraction methods shall be used to eliminate residue build-up in seams and discolouring of grout.
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8.2 All mopped areas shall be clean and free from dirt, streaks, mop marks, and strands etc. properly rinsed if required and dry mopped for an overall appearance of cleanliness.
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8.3 Joinery, warning signs, knobs, handles, guards and other metal surfaces shall be cleaned and polished.
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8.4 Wall surfaces up to a height of 2.0m shall be free of any smudges, finger marks and other dirt spots of any kind.
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8.5 Glass surfaces shall be clean and free of smudges, finger marks and dirt.
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8.6 Seating shall be wiped down and left in a dry state.
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8.7 Graffiti and stickers must be removed.
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8.8 Both interior and exterior wall surfaces will be free of spots and smears.
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8.9 Light fittings shall be free of dust, grime and cobwebs.
Item 9.0 Signage (including posters, timetables etc.)
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Frequency = as required
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9.1 Signs and poster boars shall be wiped down so that there are no finger marks, smudges and other dirt spots of any kind.
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9.2 Stickers and wads of gum, fluid spills and all other sticky substances shall be removed.
Item 10 Cycle racks x 2
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Frequency = as required unless otherwise stated.
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10.1 There shall be no streaks or spots remaining on surfaces or signs.
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10.2 They shall be uniformly clean all over.
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10.2 Graffiti, of gum, fluid spills and all stickers must be removed
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10.4 Metal surfaces shall be cleaned and polished.
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10.5 Litter is to be collected then removed from site and disposed of by the contractor at an authorised territorial authority refuse centre.
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10.6 A full wash down of the cycle rack shall occur no less than once per month - bi Monthly
Item 11.0 Cycle lockers (double box) x 12
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Frequency = as required unless otherwise stated
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11.1 There shall be no streaks or spots remaining on surfaces or signs.
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11.2 They shall be uniformly clean all over.
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11.3 Graffiti, of gum, fluid spills and all stickers must be removed.
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11.4 Metal surfaces shall be cleaned and polished.
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11.5 Locks and other fittings to be washed down and polished.
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11.6 Litter is to be collected and then removed from site by the contractor at an authorised territorial authority refuse centre.
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11.7 A full wash down of the cycles boxes shall occur no less than once per month - monthly
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11.8 Annual maintenance – all items above 11.1 – 11.7 plus Clean internal locker, lubricate all moving parts. Clean lubricate lock. Check door alignment and locker mount. Check correct number labelling. Log items (or empty) in each locker and report. Carry out any minor repairs, report major requirements for action. - Annually
Item 12.0 Graffiti removal not exceeding 0.130m2 (A3 page size) and reporting
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Frequency = Each visit
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12.1 All areas within the highlighted areas on the Station-specific Specification plans must monitored for graffiti.<br>Any graffiti not exceeding 0.130m2 (A3 page size) which is identified must be removed immediately.<br>Statistics on how much graffiti of this size, which was located over the month for each station must be supplied to KiwiRail’s security manager monthly. This information must also be provided to GWRL as part of the monthly report and on a GWRL accessible system allowing instant retrieval to ensure payment.
OTHER TASKS
Item 1.0 lighting
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Frequency = as required
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1.1 Lighting faults to be repaired/replaced are to be reported as soon as possible to GWRL with an accompanying quote for the work. Lighting repairs/replacements (other than urgent health and safety work) must be authorised by GWRL before any work is undertaken. Lighting requiring urgent Health and safety action are to be dealt within the following time scales.<br><br>Platform Light – 24 hours from time of fault ID<br>Security Light – 24 hours from time of fault ID<br>Internal Light – 48 hours from time of fault ID<br>- As Required
Item 2.0 Rail corridor cleaning
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Frequency = Monthly
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2.1 Rail corridor to have a walkover litter collection for the length of the platform only, with the collected material being removed from site and disposed of by the contractor at an authorised territorial authority refuse centre, items such as cans, glass and plastics are to be sorted and recycled.
Item 3.0 Minor maintenance and damage reporting.
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Frequency = Each visit
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3.1 Check for and report all signs of degradation or damage to GWRL. Where damage constituting works less than $500 is identified it shall be reported to GWRL immediately with a quote for repair. The repair must work must only be undertaken after written confirmation from GWRL.<br>Damage above this value must be reported to GWRL with a quote for repair. GWRL may either refer this work back to the Contractor subject to agreement on price or award the work to a party outside of this contract.<br>Where damage which presents a risk to public or personal safety is identified, the Contractor is to temporarily make safe the area and notify GWRL immediately.<br>All damage shall be photographed prior to repair.<br>Photographs of all completed works and monthly report must be provided to GWRL with the invoice to ensure payment.
Item 4.0 Graffiti removal exceeding 0.130m2 (A3 page size) and reporting.
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Frequency = Each visit
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4.1 All areas within the highlighted areas on the Station-specific Specification plans must monitored for graffiti.<br>Any graffiti exceeding 0.130m2 (A3 page size) but not exceeding 2.0m2 must be photographed with clear and readable measure in the photo before being removed.<br>Any graffiti exceeding 2.0m2 shall be photographed with clear and readable measure in the photo. The photo is to be emailed to GWRL within 24 hours with a quote for its removal (this quote must be inclusive of labour and materials). GWRL may either refer the removal work back to the Contractor subject to agreement on price or award the work to a party outside of this contract.<br>The photos and the statistics on how much graffiti that was located over the month for each station is to be supplied to KiwiRail’s security manager on a monthly basis. This information must also be provided to GWRL as part of the monthly report and on a GWRL accessible system allowing instant retrieval to ensure payment. The information should be separated into the size brackets indicated on the schedule of prices.<br>
Item 5.0 Low frequency tasks
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Frequency = as stated on each item
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5.1 Wash down steel cladding on underside of roof using light detergent, water and a soft broom - 6 Monthly
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5.2 Fully wash down building exterior walls and subway using light detergent, water and a soft broom. - monthly
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5.3 Fully wash down shelters using light detergent, water and a soft broom - Monthly
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5.4 Fully wash down Perspex subway covers (inside and out) using light detergent, water and a soft broom - 6 Monthly
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5.5 Fully wash down subway walls, stairs and ramps using lights detergent, water and a soft broom - 6 Monthly
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5.6 CCTV cameras/domes and lenses to be cleaned where possible.
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5.7 Provisional items - As instructed
PERFORMANCE INCENTIVES
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Non Conformance Items Present during the audit?
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Great work - no contract deductions applicable.
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Contract deduction of $400 - deduction to take effect on invoice and report for month following this audit
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Contract deduction of $600 - deduction to take effect on invoice and report for month following this audit
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Contract deduction of $1,200 - deduction to take effect on invoice and report for month following this audit
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Contract deduction of $2,200 - deduction to take effect on invoice and report for month following this audit
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General Comments
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SRL representative Signature
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Auditors Signature
