Wawa Business Readiness

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer Interaction

• Associates are acknowledging customers in a friendly manner throughout the store.

  Yes

  No

  N/A

• Was there engagement with the customer at the<br>register?

  Yes

  No

  N/A

• Was there customer interaction and engagement<br>at the Full Service Beverage and Food Service Areas?

  Yes

  No

  N/A

• Customers were acknowledged when placing or picking up their order - beyond calling their
  order number.

Safety and Sanitation

• Floors Clean, Dry and free of Excess Debris

  Yes

  No

  N/A

• Stacking and Cones

  Yes

  No

  N/A

• Sales Floor Only• Cones only used when hazard present; stacks and displays are stable a minimum of 2' and a max of 6' (Totes, Dairy Cases, Product
  Cases, Bread Tray, etc.)

Coffee

• Coffee Variety Availability

  Yes

  No

  N/A

• (all flavors in stock/available)

• Cappuccino Flavor Availability

  Yes

  No

  N/A

• Cappuccino Cleanliness

  Yes

  No

  N/A

• (The cappuccino machine and area around it is free of residue, debris and spills)

• Coffee Codes

  Yes

  No

  N/A

• Coffee Brewer (spray heads too), Thermal & Stand Cleanliness

  Yes

  No

  N/A

• Coffee Island Cleanliness

  Yes

  No

  N/A

• Coffee Pour Bar and Island are free of residue, debris and spills. This includes the counter,
  condiment holders, condiment racks, cabinetry and overflowing trash.

• Coffee Island In Stock Availability

  Yes

  No

  N/A

• Dairy Products Coding

  Yes

  No

  N/A

Self Serve Cold Beverages

• Soda Flavor Availability

  Yes

  No

  N/A

• Check Freestyle machine dashoard

• Icee Flavor Availability

  Yes

  No

  N/A

• Brewed Tea & Iced Coffee Flavor Availability

  Yes

  No

  N/A

• Self Serve Beverage Area Cleanliness

  Yes

  No

  N/A

• Area, including cabinets and counters, is clean and should be free from a build up of spills
  and debris. Must have no build-up of dirt; check for leaks and see if store called any in;
  check for spills not cleaned up (include soda nozzles & ice chute, inside f 'real machine).

• F'Real Milkshake Cleanliness

  Yes

  No

  N/A

• Open mixer door, lift up metal component, tray, mixer, etc.

Full Serve Beverage

• Full Service Beverage Ingredient Availability

  Yes

  No

  N/A

• All Full Service Beverage ingredients required are in-stock, on CAT and available for customer
  purchase, this also includes ingredients for milkshakes and flurricanes.

• Full Serve Beverage Area Cleanliness

  Yes

  No

  N/A

• The area is clean and maintained. The Full service area, including the countertops, the top of
  espresso machine, back of KPS screen and sneezeguards in the area should be free of dirt,
  dust and dried on spills or residue.

Cold Box

• Cold Box In-Stock Item Availability

  Yes

  No

  N/A

• Item is in stock, but not on shelf for purchase

• Cold Box Customer View & Product Cleanliness

  Yes

  No

  N/A

• Cold Box Product Coding

  Yes

  No

  N/A

Express Case/Bakery

• Express Case Full Product Offer

  Yes

  No

  N/A

• Less than 3 OOS from McLane items

• Express Case Product Coding

  Yes

  No

  N/A

• Express Case Cleanliness

  Yes

  No

  N/A

• Bakery Case Cleanliness & In Stock

  Yes

  No

  N/A

• The Bakery Case should be clean and free of excessive build-up of sugar, icing or dirt and
  fully stocked with supplies.

Sales Floor/Vestibules

• Was the Center of the Store and Core areas clean (no dust- shelves)<br>& stock presentable?

  Yes

  No

  N/A

• Sneeze guards/CAT Area - Customer view (front and back)

  Yes

  No

  N/A

• Sneeze guards in the food service area must be maintained to be free of build up of dust,
  dirt, food debris, excessive fingerprints and other debris, including tape residue. CAT screen
  area (including the stand), tops of the roll bins, the KPS and the back of the RSS will also be
  checked for cleanliness.

• Food Service minimums in Warmer/Express

  Yes

  No

  N/A

• Warmer/Express Coding

  Yes

  No

  N/A

• Is signage consistent with current offer and<br>Promotions?

  Yes

  No

  N/A

• Vestibules

  Yes

  No

  N/A

• Vestibules should be free of trash, excessive debris and hazards. Glass (inside and out),
  No dust on ledges, lights, vents, shopping baskets and free publication racks are to be clean.

• Buck Slips (available at register and deli- minimum)

  Yes

  No

  N/A

Restrooms

• Restroom Cleanliness

  Yes

  No

  N/A

• Restrooms are clean; free of debris; no dirt build up (check appliances!); must be free of graffiti/decals or have
  called in a WO for removal.

• Restroom In Stock

  Yes

  No

  N/A

• Restrooms are in stock of toilet tissue, soap (in at least 1 dispenser), towels and seat covers
  (this applies only to stores that have toilet seat cover holders). All equipment is operational
  (i.e. soap dispensers, hand dryers, toilets, urinals) or there is a current work order filed (less
  than 30 days).

Food Service - RSS, OWS, Steamtable

• All bread & rolls are properly coded

  Yes

  No

  N/A

• All bread & rolls are available on CAT

  Yes

  No

  N/A

• Front line roll holding unit is closed (roll bin)

  Yes

  No

  N/A

• Steamtable CAT Accuracy

  Yes

  No

  N/A

• All steamtable items should be available on the CAT screen and unlocked under all areas that
  apply. Products offered on the steam table are available to customers on the menu board, if
  applicable. All products related to large Marketing campaigns (i.e. HoagieFest, Hot Turkey)
  must be available 24/7.