Wawa Mystery Shopper Survey

• Conducted on

  Date

• Prepared by

• Location
  Address

Friendliness

• Were you acknowledged when you came within 5ft of an associate on the sales floor?

  Yes

  No

  N/A

• Did the register associate provide you with a pleasant greeting?

  Yes

  No

  N/A

• Was the register associate friendly and provide a pleasant parting remark (smile, eye contact and pleasant tone of voice)?

  Yes

  No

  N/A

• Was the food service associate friendly (smile, eye contact and pleasant tone of voice) and provide a verbal acknowledgement of more than calling out the number either before/during placing an order or at pick up?

  Yes

  No

  N/A

Accuracy

• Was your BTO item you came in for available?

  Yes

  No

  N/A

• What BTO item did you purchase?

• Was your BTO item prepared accurately [according to your request]?

  Yes

  No

  N/A

• Was your BTO prepared neatly?

  Yes

  No

  N/A

• Please upload a photo of your BTO item

  Media

Cleanliness

• Was the parking lot clean and free of excess trash and debris?

  Yes

  No

  N/A

• Was the exterior of the store clean and free of excess trash and debris?

  Yes

  No

  N/A

• Was the coffee/cappuccino area clean and properly maintained?

  Yes

  No

  N/A

• Was the self-serve cold beverage area clean and properly maintained?

  Yes

  No

  N/A

• Was the store sales floor clean overall?

  Yes

  No

  N/A

Time To Recieve Order

• How long did you wait from when you placed your order to when you received it?

• Were you satisfied with the time it took to receive your order?

  Yes

  No

  N/A

• How many customers were in front of you when you entered the checkout line?

• Indicate the number of cash registers that were staffed when you entered the checkout line.

• How long did you wait from when you entered the checkout line to when you were greeted by the register associate?

• Were you satisfied with the time spent in the checkout line?

  Yes

  No

  N/A