Week-end Retail visit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Select date

  Date

FOH

• ATMOSPHERE: external,music, temperature, light, sitting area, team presentation, customer toilets presentation

  Yes

  No

  N/A

• All correct marketing material in place (Aboard, polyboards, price tickets presents etc)

  Yes

  No

  N/A

• AVAILABILITY: langers, POS, counter, Hot Food. Is the hot menu on digital screens updated?

  Yes

  No

  N/A

• langers organised and well merchandised - product quality (CPU, Baguettes etc)

  Yes

  No

  N/A

• POS and till counter organised and well merchandised (product quality, baking standards etc)

  Yes

  No

  N/A

SOS

• availability of people, customer interaction, customer first/task second

  Yes

  No

  N/A

• Coffee calling system in place, coffee standards, coffee quality, speed of coffee

  Yes

  No

  N/A

BOH

• DDD completed as per standard

  Yes

  No

  N/A

• FIFO, Dates and 4 hours rule

  Yes

  No

  N/A

• Any other food safety concerns?

  Yes

  No

  N/A

• Qualified MOD present

  Yes

  No

  N/A

• OPPORTUNITIES