Information

  • Date of Review

  • Employee Name

  • Employee Number

  • Reviewed By

  • Review Period Start

  • Review Period End

Sales

Volume Performance

  • New Connections

  • Upgrades

  • Pay As You Go

  • Home Broadband

Value Performance

  • LTE

  • Business

  • Clone Phone Strike Rate

  • Accessory Strike Rate

  • Star Mix

  • Sim Only vs Top Ups Ratio

Performance Summary (Manager Comments)

  • KPIs hit out of 10

  • Manager's Comments

Service

NPS Score

  • MTD NPS Score

  • no label
  • no label

Comments

  • Please add details of negative scores / comments.

  • Add
  • Score

  • Customer Comment

Action Plan

Sales Action Plan

  • Agreed by Employee and Manager?

Service Action Plan

  • Agreed by Employee and Manager?

Sign Off

Employee Sign-Off

  • Employee Name

Manager Sign-Off

  • Manager Name

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.