Westfield Security Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Guard presentation

• Security notebook

  Safe

  At Risk

  N/A

• First Aid Pouch

  Yes

  No

  N/A

• iPod in working order

  Yes

  No

  N/A

• Overall grooming standards kept? (Clean shaven, hair tidy)

  Yes

  No

  N/A

• Bookmarks/youth cards

  Yes

  No

  N/A

• Full uniform presentable (shirt,tie,pants,vest/jacket,name tag)

  Yes

  No

  N/A

• Earpiece

  Yes

  No

  N/A

• Cleaners cloth

  Yes

  No

  N/A

Patrol Times

• Main entires?

  30 mins

  2 Hours

• Critical info structure?

  2 Hours

  30 mins

• Toilets?

  30 mins

  2 Hours

• Back of house?

  2 Hours

  30 mins

Emergency equipment

AED Locations

• Level 2 Concierge Desk

• Level 1 Food Court (between escalators)

• Level 5 Food court (near the amenities)

• Level 3 opposite Colette

• What is the response time expectation for an AED to arrive to an incident?

  3mins

  5mins

  7mins

  no actual time

Privacy screens/ trauma tent locations

• Level 2 centre court (underneath the escalators)

• Level 3 opposite Colette

• Level 5 food court (old security control room)

Conflict Resolution (MAYBO)

SAFER

• Step back

• Assess the threat

• Find Help

• Evaluate options

• Respond

POPS

• Person

• Object

• Place

• Situation

• Can you give an example of when you would use these acronyms?<br>(Also known as a dynamic risk assessment)

  Good understanding

  Needs training

OPEN PALMS

• Position

• Attitude

• Look and Listen

• Make space

• Stance

• What is the difference between SAFER POPS & OPEN PALMS?<br>SAFER/POPS is assessing the situation from afar while OPEN PALMS is while you are in the incident.

  Good understanding

  Needs training

Crime Control Process

• 1. Obtain accurate and complete reports

• 2. Analyse Reports

• 3. Maintain CCTV and alarm systems

• 4. Training of staff

• 5. Provide images of offenders for staff to carry (iPods)

• 6. Security presence on floors

• 7. Liaison with Local Police

• What is the definition of a major and minor theft?

  Good understanding

  Needs training

Investigating stolen/lost property

• Stolen/Lost handbag? What can we do? <br>Use CCTV, retrace steps, ask time frames, receipt with time stamp, ask retailers etc.

  Good understanding

  Needs training

• If a customer claims to have lost their iPhone how can we assist them? <br>(Ensure to include the find my iPhone app)

  Good understanding

  Needs training

Exclusion notices

• Who can issue a banning notice? <br>Centre manager, duty manager, security manager, security supervisors, S1,S2 & covert

  Good understanding

  Needs training

Critical infrastructure

Valve rooms

• 1. Dock E (internal)

• 2. Level 3 Campbell street (Between Payless corridor and L3 toilet corridor)

• 3. Dock C (near industrie store room)

• 4. Marsden Street (other side of the road to Valve room 2 and CP entry)

• 5. Fitzwilliam Street next to Dock I

• Do you know how to shut off a valve? What signs in the valve room that a sprinkler has been hit?<br>Electric/diesel pump running, needle indicator losing pressure sound from the valve room.

  Good understanding

  Needs training

• Where is the electric pump? Valve room 3<br>Diesel pump? Valve room 4 <br>These need to be checked and turned off if a sprinkler head has been hit and no fire.

  Good understanding

  Needs training

Water shut off points

• 1. Fitzwilliam Street (inside valve room 5)

• 2. Level 1 (behind Post Office)

• 3. Campbell Street (bottom of Coles express ramp)

Gas isolation points

• 1. Fitzwilliam Street (inside valve room 5)

• 2. Dock E (just outside the roller shutter on the street)

• 3. Argyle Street (few doors down from H&R Block)

• 4. Marsden Street outside Dock G

• 5. Campbell Street (bottom of Coles express ramp)

Bomb Search

• Bomb threat call check list. First 3 questions are: What type of bomb is it?

• What's in the bomb?

• What will make the bomb explode?

• How many bomb search zones do we have? 11

  Yes

  No

  N/A

HOT ALERTS / Get the facts

• Get the facts

• 1st find the owner

• 2nd assess the property (HOT ALERTS)

• 3rd Consider the situation

• HOT ALERTS

• Hidden

• Obvious

• Typical

• ALE - Alert Level Elevated?

• RT - Receipt of threat?

• S - Sensitive location

• What colour call sign is related to a bomb threat? (Code Purple)

  Yes

  No

  N/A

Policies, procedures and scenarios

Generic response guide line/first responders

• Attend site

• Advise control, emergency services, Westfield management (depending on severity)

• Contain the area (cordon off if needed)

• Utilise emergency equipment (trauma tent, privacy screens, tape etc)

• High visibility vests and hat if needed

Active shooter

• What is the 2 main objectives?

• Get people to safety

• Get the information to Police

• 4 main staff assignments

• 1. Notify 000

• 2. Liaison with Police responders

• 3. Public Address system

• 4. CCTV (utilise to monitor POI movements)

• Does the person have an understanding of this procedure?

  Good understanding

  Needs training

Protest/ demonstration

• Do you have an understanding of these procedure?<br><br>Security to monitor, advise duty manager who will then speak with the organiser or head of the group. Conversation is to be recorded so no further disputations arise later when asked to leave. All parties must be advised of recording.

  Good understanding

  Needs training

Suicide intervention

• What are the primary points/duties

• Get a second person to contact 000

• Request assistance form other staff to move people on

• Initiate communication with the person

• Secondary objectives

• Move people away from visual contact with the person (above, or below)

CODE GREY

• What is the definition of a Code Grey? ( 10-65yrs old unless they have a medical or mental related activity )

  Good understanding

  Needs training

• What are 2 things we can use to assist with a search of the CODE GREY?<br>- PA <br>- Search party (CMO staff)<br>- CCTV

  Good understanding

  Needs training

Offensive T-shirt policy?

• What can we do if we see an offensive T-shirt?<br>Nothing unless the shirts image is likely to incite violence. (Religious or racial)<br>Only DM to approach if required.

  Good understanding

  Needs training

E-Cigarettes

• Are E-cigarettes allowed to be smoked in the centre? No

  No

  Yes

Religious activity in the centre?

• If a person is on the ground worshipping Buddha, what should be do? <br>Nothing unless the person is obstructing the egress or an area where the person is not permitted (back of house)

  Good understanding

  Needs training

ATM CHECKS

• How many do we do? And what times? 3 times. 8am,12pm,3pm.

  Good understanding

  Needs training

Media Handling

• Channel 7 come to you doing a story for Today Tonight and wanted to find about the stabbing at Max Brenner? What do you do? <br>Correct response is unfortunately I am not the correct person to speak to but I am more than happy to take your details and pass them onto someone who can get back to you on your enquiries.

  Good understanding

  Needs training

Breast feeding

• What is the policy? Does the guard have an understanding?

  Good understanding

  Needs training

Risk review

• What is it? What are our five highest incidents and what are we doing about it?

  Good understanding

  Needs training

Skits and Political candidates

• What do we do if there is an unexpected skit/political visit in the centre?<br>If filming we do not approach until after.<br>Advise duty manager and ensure that walk ways are clear.

  Good understanding

  Needs training

Public Liability

• Tell me about the privacy statement you tell a customer after a PL incident?<br><br>Privacy statement: I am a representative of westfield and I just want to ask you a few questions about what happened. This information is gathered for operational purposes and you are entitled to access the personal information you provide. This information may be given to Westfield's agents such as cleaning contractors for the purpose of managing the incident

  Yes

  No

  N/A

• What do you do when a customer has had a slip and fall in the centre?<br><br>1- offer 1st aid<br>2- take details<br>3- inspect the incident area

  No

  Yes

• Offer 1st Aid

• Read privacy statement

• Take details

• Inspect incident location

• Take photos of the area

• Complete a public liability incident report

• What is a reportable incident?

  Yes

  No

  N/A

• Fatality

• Serious Injury such as brain injury, amputation, broken bones etc

• Any incident involving a minor

• Any incident involving a pregnant lady

• Any incident involving a vulnerable person

• Who does a reportable incident need to be reported to?

  Yes

  No

  N/A

• Duty Manager

• Marsh

• National Risk

• A customer is 80 years of age and has had a slip in the centre and hit their head. There are no signs of injuries and the person refuses medical treatment. What do you do?

  Yes

  No

  N/A

• A customer has had their shoe trapped in the side if an escalator. The incident is reported to you. Should you do anything above what is normally required from a public liability incident?

  Yes

  No

  N/A

Sign off

• Audited persons signature

  Sign

• Add media

  Media