Information
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
GENERAL
-
Attendance: what is the two attendance records required when working at Westfield?
-
Contractors: What 2 things must all contractors have on them whilst working in a Westfield Centre
-
Security License: true or false, All South Australian Security Officers must carry their security licence while working at Westfield?
POLICY AND PROCEDURE
-
Incident Reporting: what are the 3 types of the incidents
-
What are the 7 crime control processes ?
-
How would you approach a group or individual in a school uniform?
-
When speaking with youth what factors should you keep in mind?
-
What tools do we have to deal with youth?
-
If someone began shooting in the mall, what would you do?
-
Are you able to leave site to follow a POI?
-
What's the difference between a Minor Retailer Theft and a Major Retailer Theft?
-
Can you search a person?
-
What 3 tools are critical when dealing with a code grey?
-
Where is the Security Management Plan located?
-
What does safer and pops mean?
-
Is breast feeding permitted in Westfield?
-
You receive a question from the Media, what do you do?
-
Can you run through the shopping Centre?
-
When do we call SAPOL for a lost child?
CQT CHECKLIST
-
Shirt is ironed, tie is tight, name badge worn
-
Shoes clean and wearing black socks
-
Notebook is tidy
-
Equipment is worn in accordance with the site requirements - PPE, Keys, Radio etc.
RISK
-
If you see a hot chip spill on the ground, what do you do?
-
if you come across a broken floor tile, what do you do?
-
if there is a leak in the roof spilling on the ground, what do you do?
-
what details do you need to obtain of a victim of a public liability incident?
-
who needs to attend a public liability incident in the centre?
-
what evidence do we need to gather for a public liability incident?
-
what time frame does a public liability incident need to be entered on the system by?
-
what height should a delivery trolley be at when in the centre?<br>
-
at what times can pallets be pulled through the centre by delivery drivers?
-
are retailers permitted to use ladders in the malls when working on their shop front windows or lighting?
OFFICER HAS A FULL KNOWLEDGE OF THE FOLLOWING
-
CODE BLACK
-
CODE BLUE
-
CODE GREY
-
CODE ORANGE
-
CODE RED
-
CODE SILVER
-
CODE YELLOW
-
CODE BROWN
-
CODE PURPLE
-
CODE GREEN
-
CODE WHITE
RADIO PROTOCOLS
-
What channels are used at this Westfield site and by whom
-
how do you make a radio call a priority?
-
how many times do you repeat a code name if it is urgent
INCIDENT EMERGENCY MANAGEMENT
-
Where are the locations of the emergency trolleys in this Westfield centre?
-
What equipment is on the trolleys?
-
What is a EOC? and where are they located?
-
where is the rendezvous point for Fire Brigade?
-
When making a 000 call what location do you give the operator for a incident at this Westfield centre?
-
for a medical emergency above ground level, what is the best access point for ambulance?
-
in a emergency situation, what 2 uniform items should be worn?
-
true or false, in a major emergency everyone should switch to channel 1?
-
where is the IEMP Folder and Go Kit located?
-
how many scenarios are in the IEMP folder?
-
When would a security officer be a chief warden?
FIRST AID
-
where are the first aid kits located?
-
where are the AED’s located?
-
who at this Westfield centre is trained to give first aid
-
who at this Westfield centre is able to use an AED
-
are you required to give breaths when doing CPR?
-
if a member of the public asks to use the AED, What would you do?
CENTRE SPECIFIC INFRASTRUCTURE
-
Where are the Water Shut off Points? and the tool to shut the water off?
-
where are the Gas shut off points?
-
where are the Major Power shut off points ?
-
how many fire indicator panels are there throughout the whole shopping centre?
-
how many fire pump rooms are there?
-
where do contractors sign in? whats the system called?
-
what type of code silvers do we undertake at this Westfield centre?
-
where are the public phones in the centre located?
-
can contractors park in loading bays? who enforces parking in loading bays?
-
When is security responsible for the operation of the car park?
-
you recieve a call from a alarm monitoring company after hours about an alarm activation in a store, what do you do?
Customer Service
-
Where are the ATM's located in the Centre
-
What Stores Accept Westfield Gift Cards?
-
Where is the Post Office
-
If someone has locked their keys in their car. What would your response be?
-
A customer comes to you and informs you their car has a flat battery, can we help?
-
How do you deal with lost propery?
-
If a customer comes to you and says they cannot find their car, what processes would you undertake to re-unite the customer with their car?
Sign Once Completed
-
SECUREcorp Representative:
-
Officer being audited: