Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

GENERAL

  • Attendance: what is the two attendance records required when working at Westfield?

  • Contractors: What 2 things must all contractors have on them whilst working in a Westfield Centre

  • Security License: true or false, All South Australian Security Officers must carry their security licence while working at Westfield?

POLICY AND PROCEDURE

  • Incident Reporting: what are the 3 types of the incidents

  • What are the 7 crime control processes ?

  • How would you approach a group or individual in a school uniform?

  • When speaking with youth what factors should you keep in mind?

  • What tools do we have to deal with youth?

  • If someone began shooting in the mall, what would you do?

  • Are you able to leave site to follow a POI?

  • What's the difference between a Minor Retailer Theft and a Major Retailer Theft?

  • Can you search a person?

  • What 3 tools are critical when dealing with a code grey?

  • Where is the Security Management Plan located?

  • What does safer and pops mean?

  • Is breast feeding permitted in Westfield?

  • You receive a question from the Media, what do you do?

  • Can you run through the shopping Centre?

  • When do we call SAPOL for a lost child?

CQT CHECKLIST

  • Shirt is ironed, tie is tight, name badge worn

  • Shoes clean and wearing black socks

  • Notebook is tidy

  • Equipment is worn in accordance with the site requirements - PPE, Keys, Radio etc.

RISK

  • If you see a hot chip spill on the ground, what do you do?

  • if you come across a broken floor tile, what do you do?

  • if there is a leak in the roof spilling on the ground, what do you do?

  • what details do you need to obtain of a victim of a public liability incident?

  • who needs to attend a public liability incident in the centre?

  • what evidence do we need to gather for a public liability incident?

  • what time frame does a public liability incident need to be entered on the system by?

  • what height should a delivery trolley be at when in the centre?<br>

  • at what times can pallets be pulled through the centre by delivery drivers?

  • are retailers permitted to use ladders in the malls when working on their shop front windows or lighting?

OFFICER HAS A FULL KNOWLEDGE OF THE FOLLOWING

  • CODE BLACK

  • CODE BLUE

  • CODE GREY

  • CODE ORANGE

  • CODE RED

  • CODE SILVER

  • CODE YELLOW

  • CODE BROWN

  • CODE PURPLE

  • CODE GREEN

  • CODE WHITE

RADIO PROTOCOLS

  • What channels are used at this Westfield site and by whom

  • how do you make a radio call a priority?

  • how many times do you repeat a code name if it is urgent

INCIDENT EMERGENCY MANAGEMENT

  • Where are the locations of the emergency trolleys in this Westfield centre?

  • What equipment is on the trolleys?

  • What is a EOC? and where are they located?

  • where is the rendezvous point for Fire Brigade?

  • When making a 000 call what location do you give the operator for a incident at this Westfield centre?

  • for a medical emergency above ground level, what is the best access point for ambulance?

  • in a emergency situation, what 2 uniform items should be worn?

  • true or false, in a major emergency everyone should switch to channel 1?

  • where is the IEMP Folder and Go Kit located?

  • how many scenarios are in the IEMP folder?

  • When would a security officer be a chief warden?

FIRST AID

  • where are the first aid kits located?

  • where are the AED’s located?

  • who at this Westfield centre is trained to give first aid

  • who at this Westfield centre is able to use an AED

  • are you required to give breaths when doing CPR?

  • if a member of the public asks to use the AED, What would you do?

CENTRE SPECIFIC INFRASTRUCTURE

  • Where are the Water Shut off Points? and the tool to shut the water off?

  • where are the Gas shut off points?

  • where are the Major Power shut off points ?

  • how many fire indicator panels are there throughout the whole shopping centre?

  • how many fire pump rooms are there?

  • where do contractors sign in? whats the system called?

  • what type of code silvers do we undertake at this Westfield centre?

  • where are the public phones in the centre located?

  • can contractors park in loading bays? who enforces parking in loading bays?

  • When is security responsible for the operation of the car park?

  • you recieve a call from a alarm monitoring company after hours about an alarm activation in a store, what do you do?

Customer Service

  • Where are the ATM's located in the Centre

  • What Stores Accept Westfield Gift Cards?

  • Where is the Post Office

  • If someone has locked their keys in their car. What would your response be?

  • A customer comes to you and informs you their car has a flat battery, can we help?

  • How do you deal with lost propery?

  • If a customer comes to you and says they cannot find their car, what processes would you undertake to re-unite the customer with their car?

Sign Once Completed

  • SECUREcorp Representative:

  • Officer being audited:

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