Title Page
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date
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Who are you auditing?
- C. Nidia
- T. Fely
- C. Delia
- O. Gabriela
- D. Myriam
- P. Gerardo
- S. Brae
- J. David
- J. DeJon
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Did associate answer call within (3) rings.?
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Did associate provided their name to guest.?
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Did associate greet guest with time of day..? IE: " good morning, afternoon, evening."
- Yes
- No
- N/A
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Did associate use guests name (3) times.?
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Did associate recognize guests Bonvoy membership.? as well, thank guest for their loyalty...
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Did associate offer Bonvoy membership to the guest, and explain @ least (2) benefits of becoming a member.?
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Did associate ask the guest, " Is there anything else i may assist you with.?"
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Did associate thank the guest for their interaction.?
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Did associate express pleasant / empathetic demeanor.?
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Notes
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Manager Signature
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Agent Signature
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