Information
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Conducted on
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Prepared by
Guest Interaction
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1. Greet & Welcome guest upon arrival.
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Enter guest interaction details. (Tap to add more guest if need).
Guest #
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Time
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Guest Name
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Room Number
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Period of Stay
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Guest Visit
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Number of Visits
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SPG
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Comments
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Photo attached (if any)
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2. Meet at least 3 guests and have quality interaction.
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Guest #1
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Comments
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Time
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Guest Name
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Guest
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Room Number
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Period of Stay
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Comments
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Photo attached (if any)
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Guest #2
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Comments
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Time
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Guest Name
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Guest
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Room Number
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Period of Stay
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Comments
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Photo attached (if any)
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Guest #3
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Comments
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Time
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Guest Name
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Guest
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Room Number
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Period of Stay
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Comments
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Photo attached (if any)
Public Area Inspection
Hotel Exterior
Hotel Main Entrance
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Porte Cochere/Front Entrance
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Enter Details
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Picture/Video (if any)
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Driveways/Pavement
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Enter Details
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Picture/Video (if any)
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Hotel Signage
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Enter Details
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Picture/Video (if any)
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Digital Signage
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Enter Details
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Picture/Video (if any)
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Water pond, hotel flag, planting
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Enter Details
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Picture/Video (if any)
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Security Guard presenting and well groom
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Comments
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Picture/Video (if any)
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Driveway Soi 19 side trough the receiving area
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Comments
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Associates Entrance
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Security Check point - staff present and alertness <br>
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Comments
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Receiving area - office locked, light & a/c turn off, overall receiving area are clean, tidy and in good condition.
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Enter Details
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Picture/Video (if any)
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Signage, board, information in front of elevator. In good condition and information updated.
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Hotel Interior
Lower Lobby - look for condition floor, ceiling, planting, staff well presented, well groom, lighting and air con.
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Bell desk / Bell associates
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Enter Details
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Picture/Video (if any)
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Concierge
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Enter Details
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Picture/Video (if any)
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Limousine Service
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Enter Details
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Car cleaned (both inside and outside)
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Enter Details
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Picture/Video (if any)
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Newspaper is current
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Enter Details
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Picture/Video (if any)
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Bottle of Water is provided per standard
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Enter Details
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Picture/Video (if any)
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Furniture/Fixtures
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Enter Details
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Picture/Video (if any)
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Digital signage - information updated
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Enter Details
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Picture/Video (if any)
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Lobby Pond
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Enter Details
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Picture/Video (if any)
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Lighting/Background Music/White Tea scence
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Lobby Floor
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Reception/Guest Activities
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Enter Details
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Picture/Video (if any)
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Tour Desk & Spa Desk
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Enter Details
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Picture/Video (if any)
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Furniture/Fixtures
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Enter Details
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Picture/Video (if any)
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Lighting/Background Music/ White Tea scene
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Enter Details
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Picture/Video (if any)
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Haven wall garden - planting condition
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Enter Details
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Picture/Video (if any)
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Restroom
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Enter Details
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Picture/Video (if any)
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Elevator No. 1-4
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Enter Details
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Picture/Video (if any)
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Seasonal Taste
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Enter Details
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Picture/Video (if any)
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Zest Bar
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Enter Details
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Picture/Video (if any)
Floor 8
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Business Center & Conference Room 1-2
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Enter Details
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Picture/Video (if any)
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Kisso
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Enter Details
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Picture/Video (if any)
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Swimming Pool & Bar
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Enter Details
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Picture/Video (if any)
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Westin Workout & Locker Room
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Enter Details
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Picture/Video (if any)
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Vareena Spa
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Enter Details
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Picture/Video (if any)
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Lighting and background music
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Enter Details
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Picture/Video (if any)
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Furniture/fixture
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Enter Details
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Picture/Video (if any)
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Foyer area
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Enter Details
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Picture/Video (if any)
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Public Restroom Floor 8
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Enter Details
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Picture/Video (if any)
Botan Room
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Condition
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Enter Details
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Picture/Video (if any)
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Is there any events?
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Total events
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Inspect all events and have interaction with event organizer.
Event #
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Event/Group Name
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Function room (can select more than 1)
- Phratamnak I-III
- Phratamnak I
- Phratamnak II
- Phratamnak III
- Papaya
- Beach Area
- Business Center
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Event Time
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Meet Event Organizer
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Organizer Name
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Comments/Feedbacks
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Room Set up/Lighting/Sound System
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Board Room 1-2
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Condition
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Enter Details
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Picture/Video (if any)
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Is there any events?
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Total events
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Inspect all events and have interaction with event organizer.
Event #
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Event/Group Name
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Function room (can select more than 1)
- Phratamnak I-III
- Phratamnak I
- Phratamnak II
- Phratamnak III
- Papaya
- Beach Area
- Business Center
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Event Time
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Meet Event Organizer
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Organizer Name
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Comments/Feedbacks
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Room Set up/Lighting/Sound System
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
State Room 1-3
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Condition
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Enter Details
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Picture/Video (if any)
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Is there any events?
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Total events
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Inspect all events and have interaction with event organizer.
Event #
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Event/Group Name
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Function room (can select more than 1)
- Phratamnak I-III
- Phratamnak I
- Phratamnak II
- Phratamnak III
- Papaya
- Beach Area
- Business Center
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Event Time
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Meet Event Organizer
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Organizer Name
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Comments/Feedbacks
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Room Set up/Lighting/Sound System
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Altitude
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Condition
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Enter Details
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Picture/Video (if any)
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Is there any events?
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Total events
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Inspect all events and have interaction with event organizer.
Event #
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Event/Group Name
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Function room (can select more than 1)
- Phratamnak I-III
- Phratamnak I
- Phratamnak II
- Phratamnak III
- Papaya
- Beach Area
- Business Center
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Event Time
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Meet Event Organizer
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Organizer Name
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Comments/Feedbacks
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Room Set up/Lighting/Sound System
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Executive club floor 24 - look for condition, level of business, associates alertness and presence.
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Condition
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Enter Details
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Picture/Video (if any)
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Breakfast
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Enter Details
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Picture/Video (if any)
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Afternoon tea
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Enter Details
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Picture/Video (if any)
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Evening Cocktails
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Enter Details
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Picture/Video (if any)
Back of the House 6-8 floor
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Laundry
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Enter Details
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Picture/Video (if any)
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Housekeeping Office
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Enter Details
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Picture/Video (if any)
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Flower Room
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Enter Details
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Picture/Video (if any)
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Associates Canteen - condition and quality of food
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Enter Details
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Picture/Video (if any)
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Associates Locker Male/Female
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Enter Details
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Picture/Video (if any)
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Kitchen Area
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Enter Details
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Picture/Video (if any)
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Car Park 5-6
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Enter Details
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Picture/Video (if any)
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Engineering - carpenter room
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Enter Details
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Picture/Video (if any)
Basement
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Engineer Room
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Enter Details
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Picture/Video (if any)
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Associates sleeping room
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Enter Details
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Picture/Video (if any)
Safety/Emergency System
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Emergency Equipment (Emergency/House Phone)
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Enter Details
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Picture/Video (if any)
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Other Comments (If any)
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Comments
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Picture/Video (if any)
Guest room Inspection
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Enter Details
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Picture/Video (if any)
Inspect at least 3 guest rooms
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Room #1
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Room Number
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The following areas need to be inspected:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
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Room #2
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Room Number
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The following areas need to be inspected:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
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Room #3
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Room Number
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Inspect all following areas:
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4 Deadly Sins
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Garbage in the Room
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Enter Details
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Picture/Video (if any)
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Hair in the Bed
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Enter Details
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Picture/Video (if any)
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Mold on the Tiles
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Enter Details
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Picture/Video (if any)
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Hair in the Bathroom
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Enter Details
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Picture/Video (if any)
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Minibar Items (check on condition and expiry date)
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Enter Details
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Picture/Video (if any)
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TV (check all channels including hotel promotion channel)
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Enter Details
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Picture/Video (if any)
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Telephone
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Enter Details
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Picture/Video (if any)
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Safe
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Enter Details
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Picture/Video (if any)
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AC
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Enter Details
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Picture/Video (if any)
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Lighting
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Enter Details
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Picture/Video (if any)
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Other Comments (if any)
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Comments
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Picture/Video (if any)
Other Incidents
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Is there any incidents during your MOD shift?
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Enter incident details (tap here to add more incident if have)
Incident
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Incident Time
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Incident Type
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Guest Name
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Guest
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Room Number
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Period of Stay
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Incident Details
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Incident Status
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Conclusion
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Follow up/Handover
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Other comments
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Picture/Video (if any)
Summary
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Other overall MOD comments (If any)
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Add media
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Sign Off
