Whitbread Restaurants Breakfast MOT Feb 2015

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Restaurant

• Is the route to breakfast clean and tidy, no litter on the car park etc?<br>

  Yes

  No

  N/A

• Is the 'please wait to seated sign' at each entrance to breakfast?

  Yes

  No

  N/A

• Are there enough tables set up for service?

  Yes

  No

  N/A

• Is every table set to standards?

  Yes

  No

  N/A

• Are all tables and chairs clean?

  Yes

  No

  N/A

• Is the floor clean and safe with no litter?

  Yes

  No

  N/A

• Are all walls, ledges, windows sills and bric-a-brac clean?

  Yes

  No

  N/A

Toilets

• Is everywhere clean and in good condition; with no graffiti? Are your tiles sparkling?

  Yes

  No

  N/A

• Are your floors and skirting boards in good condition and really clean, right into the corners? Are they free from litter, leaks and puddles?

  Yes

  No

  N/A

• Are all your cubicle doors in good condition, with working locks and hooks for coats or bags?

  Yes

  No

  N/A

• Are all hand dryers working?

  Yes

  No

  N/A

• Does the room smell clean and fresh?

  Yes

  No

  N/A

• Are all your lights clean, in good condition and working?

  Yes

  No

  N/A

• Are there plenty of toilet rolls? Are your soap dispensers full?

  Yes

  No

  N/A

• Are there baby changing liners in the baby changing unit?

  Yes

  No

  N/A

• Is there a sanitary bin in every ladies’ toilet cubicle?

  Yes

  No

  N/A

Buffet Tables

• If the buffet table is being covered with the brand nominated cloth, is this clean and in good repair?

  Yes

  No

  N/A

• Is the rotary toaster resting on a stable surface with 'Careful Hot' notice?

  Yes

  No

  N/A

• Is there white, brown bread and crumpets?

  Yes

  No

  N/A

• Are plastic tongs provided (not metal for safety)?

  Yes

  No

  N/A

• Is there a selection of jams, marmite, honey and marmalade? <br>

  Yes

  No

  N/A

• Are butter and sunflower spread portions available?

  Yes

  No

  N/A

• Is there a granola and dried fruit display unit and dispenser provided? Are there serving spoons, pumpkin seeds plus 3 other granola toppings available?

  Yes

  No

  N/A

• Are Yeo Valley natural plus 3 other flavours available?

  Yes

  No

  N/A

• Is there a supply of teaspoons next to the yoghurts?

  Yes

  No

  N/A

• Are the teas stocked to standard? Decaf tea, peppermint, pure green tea (not flavoured), camomile, lemon & ginger plus 2 other flavours on display?<br> <br>

  Yes

  No

  N/A

• Are the everyday tea bags in sachets/envelopes? <br>

  Yes

  No

  N/A

• Are all milk jugs next to the cereal labelled ie. skimmed, semi skimmed and wholemilk?

  Yes

  No

  N/A

• Are all cereal bowls, side plates, mugs, teaspoons clean and in good repair?

  Yes

  No

  N/A

• Are all cereal bowls, side plates, mugs, teaspoons clean and in good repair?

  Yes

  No

  N/A

• Is there a minimum of 6 teapots and small milk jugs available, clean and in good repair (lids fit securely)?

  Yes

  No

  N/A

• Are there napkins available beside the plates?

  Yes

  No

  N/A

• Are all air pots positioned safely, back from the edge of the table?

  Yes

  No

  N/A

• Is there a metal table tidy for disposal of tea bags, sugar sachets etc available? Code 49732

  Yes

  No

  N/A

• Are there brand designated coasters for wholemilk/ semi skimmed milk/skimmed, coffee, hot water (for airpots) and juices available, clean and in good repair?

  Yes

  No

  N/A

• Is therer semi skimmed milk available by the beverage station? Is it labelled?

  Yes

  No

  N/A

• Is decaffeinated coffee available?

  Yes

  No

  N/A

Buffet Sites (Quality Checks)

• Is the hot buffet only be used during peak periods, otherwise plated at all times? When the hot buffet is on, is the High volume/Low volume model being followed?

  Yes

  No

  N/A

• Brewers Fayre only: Is the breakfast counter set up according to the Vesta planogram?

  Yes

  No

  N/A

• If you have a Rational, is it being used to cook breakfast ? Is the food spec for Rational being followed?

  Yes

  No

  N/A

• Check bacon for quality, temperature, appearance & taste ( No excess white)

  Yes

  No

  N/A

• Check sausages for quality, temperature, appearance & taste

  Yes

  No

  N/A

• Check fried eggs for quality, temperature, appearance & taste

  Yes

  No

  N/A

• Check hash browns for quality, temperature, appearance & taste. They must be crispy!

  Yes

  No

  N/A

• Check scrambled eggs for quality, temperature, appearance & taste

  Yes

  No

  N/A

• Check grilled tomatoes for quality, temperature, appearance & taste. Remember the standesrd is 2 halves

  Yes

  No

  N/A

• Check mushrooms for quality, temperature, appearance & taste.

  Yes

  No

  N/A

• Check beans for quality, temperature, appearance & taste

  Yes

  No

  N/A

• In buffet restaurants, are you seeing the team probing constantly to ensure the food is always kept hot?

  Yes

  No

  N/A

• Is there a Breakfast Spec Cookbook February 2015 available? Is breakfast being cooked to spec?

  Yes

  No

  N/A

Your Team

• Is everyone’s uniform clean, ironed and in good condition? Is it in line with your specific brand standards?

  Yes

  No

  N/A

• Is everyone wearing a name badge in line with brand standards?

  Yes

  No

  N/A

• Does everyone’s hair look clean and tidy. If it’s longer than shoulder length, is it tied back?

  Yes

  No

  N/A

• Are the only earrings being worn, studs, sleepers or similar? Are servers who prepare and serve food not wearing jewellery except a wedding ring?

  Yes

  No

  N/A

• Is everyone wearing natural or black tights with skirts and black socks with trousers?

  Yes

  No

  N/A

• Is everyone wearing clean, black, low-heeled, closed-toe shoes?

  Yes

  No

  N/A

• Do we have plenty of brand loyalty card out and are the team are ready to let our guests know of the great benefits they have?

  Yes

  No

  N/A

• In the event of a complaint, are your team able to resolve the issue to the satisfaction of the guest? Firstly apologise, secondly, offer to replace and thirdly, ensure it is to standards whrn serving it again to the guest.

  Yes

  No

  N/A

• Is the Duty manager always present on the floor? Do they look smart and professional? Are they leading the team and setting a great example?

  Yes

  No

  N/A

Comfortable Atmosphere

• IS the CD/Radio station you’re playing suitable for breakfast?

  Yes

  No

  N/A

• The TV must not be on in areas that are set for breakfast, please check?

  Yes

  No

  N/A

• Is there always music on? Is it not too loud and not too quiet?

  Yes

  No

  N/A

General Observations

• Have your priority action/s from the last Guest Promise Check have been actioned?

  Yes

  No

  N/A

• Is there a recent self assesment action plan on display for the team to see?

  Yes

  No

  N/A