WHR Guest Promise Check - Extra Rooms Check

• GPC - Extra Rooms Assessment

• Site Name:

• Site Number:

• Operations Manager/Premier Inn Team Leader:

• Conducted on:

  Date

• Assessor Name:

Extra Rooms Assessment - Room 1

• Enter Room Number:

Bedroom

• BN04.35 - BONUS: The first impression of the bedroom and bathroom is that it is clean, fresh smelling and well maintained

  BONUS

  N/A - Bonus

• RM11 - Bedroom carpets clean

  Yes

  No

  N/A

The Bed

Sheets, pillow cases, mattress protectors and duvet covers are clean and in good repair (Main Bed only)

• RM12.01 - Throw

  Yes

  No

  N/A

• RM12.02 - Duvet Cover

  Yes

  No

  N/A

• RM12.03 - Pillow cases/Bed cushion (where present)

  Yes

  No

  N/A

• RM12.04 - Sheet(s)

  Yes

  No

  N/A

• RM12.05 - Mattress Protector

  Yes

  No

  N/A

• RM13 - The bed is made to standard - Throw, Duvet/Cover, Pillows/Bed cushion (where present)

  Yes

  No

  N/A

• RM13.05 - The bed is made to standard - Sheet, Mattress protector and all other relevant standards

  Yes

  No

  N/A

• RM14 - Only approved standards duvets and pillows are in use in the room (clean and in good repair - ALL duvets & pillows)

  Yes

  No

  N/A

• RM16 - Mattress is clean with no large stains

  Yes

  No

  N/A

• RM17 - The mattress is turned quarterly

  Yes

  No

  N/A

• RM18 - The mattress is in good repair

  Yes

  No

  N/A

• GF01 - GUEST FOCUS: Linen/bedding was free of marks and hair

  GUEST FOCUS

  N/A - Guest Focus

Bathroom

All walls, tiles, shower cubicle panels (in shower only rooms), ceilings and flooring (clean)

• RM31.01 - Flooring

  Yes

  No

  N/A

All sanitary ware (clean/chrome is shiny and buffed)

• RM35.02 - Hand basin

  Yes

  No

  N/A

• RM35.04 - Bath/Shower Cubicle

  Yes

  No

  N/A

• GF04 - GUEST FOCUS: Bathroom was free of hair

  GUEST FOCUS

  N/A - Guest Focus

• GF05 - GUEST FOCUS: Bedroom and Bathroom to be free of mould

  GUEST FOCUS

  N/A - Guest Focus

Extra Rooms Assessment - Room 2

• Enter Room Number:

Bedroom

• BN04.35 - BONUS: The first impression of the bedroom and bathroom is that it is clean, fresh smelling and well maintained

  BONUS

  N/A - Bonus

• RM11 - Bedroom carpets clean

  Yes

  No

  N/A

The Bed

Sheets, pillow cases, mattress protectors and duvet covers are clean and in good repair (Main Bed only)

• RM12.01 - Throw

  Yes

  No

  N/A

• RM12.02 - Duvet Cover

  Yes

  No

  N/A

• RM12.03 - Pillow cases/Bed cushion (where present)

  Yes

  No

  N/A

• RM12.04 - Sheet(s)

  Yes

  No

  N/A

• RM12.05 - Mattress Protector

  Yes

  No

  N/A

• RM13 - The bed is made to standard - Throw, Duvet/Cover, Pillows/Bed cushion (where present)

  Yes

  No

  N/A

• RM13.05 - The bed is made to standard - Sheet, Mattress protector and all other relevant standards

  Yes

  No

  N/A

• RM14 - Only approved standards duvets and pillows are in use in the room (clean and in good repair - ALL duvets & pillows)

  Yes

  No

  N/A

• RM16 - Mattress is clean with no large stains

  Yes

  No

  N/A

• RM17 - The mattress is turned quarterly

  Yes

  No

  N/A

• RM18 - The mattress is in good repair

  Yes

  No

  N/A

• GF01 - GUEST FOCUS: Linen/bedding was free of marks and hair

  GUEST FOCUS

  N/A - Guest Focus

Bathroom

All walls, tiles, shower cubicle panels (in shower only rooms), ceilings and flooring (clean)

• RM31.01 - Flooring

  Yes

  No

  N/A

All sanitary ware (clean/chrome is shiny and buffed)

• RM35.02 - Hand basin

  Yes

  No

  N/A

• RM35.04 - Bath/Shower Cubicle

  Yes

  No

  N/A

• GF04 - GUEST FOCUS: Bathroom was free of hair

  GUEST FOCUS

  N/A - Guest Focus

• GF05 - GUEST FOCUS: Bedroom and Bathroom to be free of mould

  GUEST FOCUS

  N/A - Guest Focus

Extra Rooms Assessment - Room 3

• Enter Room Number:

Bedroom

• BN04.35 - BONUS: The first impression of the bedroom and bathroom is that it is clean, fresh smelling and well maintained

  BONUS

  N/A - Bonus

• RM11 - Bedroom carpets clean

  Yes

  No

  N/A

The Bed

Sheets, pillow cases, mattress protectors and duvet covers are clean and in good repair (Main Bed only)

• RM12.01 - Throw

  Yes

  No

  N/A

• RM12.02 - Duvet Cover

  Yes

  No

  N/A

• RM12.03 - Pillow cases/Bed cushion (where present)

  Yes

  No

  N/A

• RM12.04 - Sheet(s)

  Yes

  No

  N/A

• RM12.05 - Mattress Protector

  Yes

  No

  N/A

• RM13 - The bed is made to standard - Throw, Duvet/Cover, Pillows/Bed cushion (where present)

  Yes

  No

  N/A

• RM13.05 - The bed is made to standard - Sheet, Mattress protector and all other relevant standards

  Yes

  No

  N/A

• RM14 - Only approved standards duvets and pillows are in use in the room (clean and in good repair - ALL duvets & pillows)

  Yes

  No

  N/A

• RM16 - Mattress is clean with no large stains

  Yes

  No

  N/A

• RM17 - The mattress is turned quarterly

  Yes

  No

  N/A

• RM18 - The mattress is in good repair

  Yes

  No

  N/A

• GF01 - GUEST FOCUS: Linen/bedding was free of marks and hair

  GUEST FOCUS

  N/A - Guest Focus

Bathroom

All walls, tiles, shower cubicle panels (in shower only rooms), ceilings and flooring (clean)

• RM31.01 - Flooring

  Yes

  No

  N/A

All sanitary ware (clean/chrome is shiny and buffed)

• RM35.02 - Hand basin

  Yes

  No

  N/A

• RM35.04 - Bath/Shower Cubicle

  Yes

  No

  N/A

• GF04 - GUEST FOCUS: Bathroom was free of hair

  GUEST FOCUS

  N/A - Guest Focus

• GF05 - GUEST FOCUS: Bedroom and Bathroom to be free of mould

  GUEST FOCUS

  N/A - Guest Focus