William Hill Machines Audit v1.0

• LBO Name

• Duty Manager

• Conducted on

  Date

• Manager conducting audit

• Is the shop floor clean & tidy on entry?

  Yes

  No

  N/A

• Are colleagues on duty in correct uniform & presentable? (including shoes, tie, name badge)

  Yes

  No

  N/A

• Are customer toilets clean, toilet paper, hand soap available?

  Yes

  No

  N/A

Customer

• Do the team members know the names of all GMs customer in shop at the time of visit?

  Yes

  No

  N/A

• Are colleagues demonstrating the 5 steps to Welcome on Entry?

  Be Aware

  Welcome

  Ask for ID

  Offer a drink

  Tell them about your shop

• Was there a team member hosting as you entered the shop?

  Yes

  No

  N/A

• Are Responsible Gambling leaflets (blue – 024b) & dispensers on display?

  Yes

  No

  N/A

• Responsible Gambling leaflets and dispenser in good condition?

  Yes

  No

  N/A

• Licensing plates (on each gaming machine)?

  Yes

  No

  N/A

• SYL customer information leaflets on the machine header placed on the most prominent machine in the shop?

  Yes

  No

  N/A

• Internal Gaming Machine poster on display?

  Yes

  No

  N/A

• Is colleague able to highlight 3 triggers to complete RGI?

  Yes

  No

  N/A

• Are RGIs stored in Yellow Box in date order?

  Yes

  No

  N/A

• Is most recent RGI of an acceptable standard? (quality of interaction reporting)

  Yes

  No

  N/A

• Are all SE in Yellow Box valid and in date order?

  Yes

  No

  N/A

• Can colleague explain what information are required for variances in GM business? (TOP 5)

  Yes

  No

  N/A

• Is the shop team aware of correct procedures for Fraud Alerts?

  Yes

  No

  N/A

• Understanding of Out of Hours incident?

  Yes

  No

  N/A

• Name three of the five occasions where you would disable a terminal?

  Yes

  No

  N/A

• Are RG dispensers and leaflets in the correct positions for GM’s? (1 between 2 Terminal and 1 by each Terminal)

  Yes

  No

  N/A

• Are GM zone easily identified on entry to shop?

  Yes

  No

  N/A

• GM zone clean? (including behind GM / screens / cabinet / smart deck)

  Yes

  No

  N/A

• Stools in good condition?

  Yes

  No

  N/A

• Led lights in working order (blue)?

  Yes

  No

  N/A

• All GMs maintenance reported correctly?

  Yes

  No

  N/A

• SSBT zone clean? (including behind terminal)

  Yes

  No

  N/A

• Any SSBT maintenance reported?

  Yes

  No

  N/A

• All wiring surrounding terminal covered?

  Yes

  No

  N/A

• Plug & Network sockets in good and clean condition?

  Yes

  No

  N/A

• Any health & safety hazards such as tripping?

  No

  Yes

• Are all electrical unit PAT tested and within date?

  Yes

  No

  N/A

• Is colleague aware of latest game?

  Yes

  No

  N/A

• Is colleague aware of TOP 5 B3 games for the shop?

  Yes

  No

  N/A

• Can colleague successfully demonstrate a game?

  Yes

  No

  N/A

• Can colleague demonstrate knowledge of functions of BOPC?

  Yes

  No

  N/A

• Can colleague demonstrate understanding of game play & event logs?

  Yes

  No

  N/A

• Is colleague able to explain and demonstrate use of SYL?

  Yes

  No

  N/A

• Is team aware of any recent/upcoming promotion including tournament & online cross-sell?

  Yes

  No

  N/A

• Is diary & shop plan figures up to date?

  Yes

  No

  N/A

• Is colleague(s) aware of shop performance against plan?

  Yes

  No

  N/A

• Is colleague(s) aware of their latest NPS score?

  Yes

  No

  N/A

• Are head counts against competitor done regularly?

  Yes

  No

  N/A

• Is colleague(s) aware of NEW machines claim process?

  Yes

  No

  N/A

• How many entries did shop achieve on last tournament?

  Yes

  No

  N/A

• Did everyone participate in colleague tournament?

  Yes

  No

  N/A

• Can colleague explain correct practice for demo mode?

  Yes

  No

  N/A

• Does shop team understand Early Doors?

  Yes

  No

  N/A

• Security