Audit Report
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Conducted By
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Conducted on
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Reported To
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Location
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Document Number
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Firm Name
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Manager
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Supervisor
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Number of Staffs Available
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Overall Staffs Available
Entrance, Interior Cleanliness & Atmosphere
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Is the signage board clean & dust free?
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Is waiting area clean and organized?
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Is sufficient waiting chair available in clean condition with no breakage?
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Is doormat available in clean condition?
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Is the entrance doors clean with no fingre marks?
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Are staffs welcoming with smiled & pleasant expression?
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Are all lights working and in good condition?
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Is the general ambiance relaxing and comfortable?
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Is the background music pleasant, not too loud with playing english songs?
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Are windows/glasses clean?
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Are signage board, dining area, lights, walls, frames dust free?
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Are floor clean, mopped and free of trash?
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Is Air-con temperature comfortable?
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Does dining area smells pleasant?
Dining Hall Set Up
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Have tables and chairs aligned properly?
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Have all the table settings been placed appropriately?
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Have the floors been swept and mopped?
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Is the dining floor free from trash or any dirt?
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Have all side station been stocked with clean crockeries & Cutleries?
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Have all crockery/cutlery been dried appropriately & wiped?
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Are sufficient water bottles & BIB stocks available?
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Has water bottle placed on the tables?
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Are tables, chairs & sofa clean and in good condition with no breakage?
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Are sofas & Chairs seats clean and free of food particles?
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Is acrylic tent stand available on each table with proper tent card in it?
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Are condiments and tabletop items clean and in order?
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Is service station neat & tidy?
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Have all condiments, ketchup, salt, pepper been refilled?
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Have all paper napkins been restocked?
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Is the Chat section clean?
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Is soup turin clean & working properly?
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Is fountain machine clean?
F&B Staff's Grooming/Hygiene/Etiquette
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Is Manager on the floor in full uniform with proper grooming?
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Is Cashier/Shift manager in proper uniform with proper grooming?
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Are all service staff wear Nitrile hand gloves in 1 hand at least?
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Are all service staff wearing neat & clean uniform?
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Are uniforms free of any kind of damage?
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Are all service staff in complete uniform? (Including-Cap, Formal Black Pant,Apron,Black shoe with Black Socks & Hand Gloves)
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Is hair of service staff properly confined?
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Are all service Staffs wearing the appropriate & undamaged footwear?
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Are staff discouraged from wearing wrist watches, bracelets, earrings, chains or other accessories?
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Are all servers available with clean nails & no nail extensions?
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Are server friendly & have positive interaction with guests?
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Are trousers recommended and not with short length or jeans?
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Are staff wearing dark coloured socks?
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Are all staffs presentable, clean and tidy?
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Do all servers have knowledge of today's menu & prices?
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Does every server know what the score of MTD sale & sales target?
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Is it ensured that vest, T-shirts or undergarments are not visible in anyway?
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Is Hoouse Keeper available?
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Is House Keeper in proper uniform?
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Is House Keeper trained on proper chemical handling, storage, and disposal?
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Are all staffs introduced to the mission statement and company history?
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Is Menu handed to guests not placed on the table?
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Is order being taken when guest ready?
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Are guests receiving order on time?
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Are food being served with right temprature?
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Are beverages being refilled in a timely manner?
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Are server removing empty plates or glasses right away?
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Is guests thanked by every staff and invited to return?
Cash Counter/Reports/Bills & Cost Report
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Are cash area & desk clean?
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Enquiry calls answered promptly?
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Is EDC machine available & working properly?
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Is enough bill roll available?
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Is enough KOT book available?
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Are all reports updated in register?
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Are all purchase bills,daily sale,attendance updated in P&L sheet accurately?
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Is attendance register UpToDate?
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Did outlet achieve last month's sale target?
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Was food cost under control last month?
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Was labour cost under control last month?
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Is online review taken?
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Google Ratings as of today with number of reviews?
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EBITDA as per norms @15% minimum on last P&L?
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Is Petty cash available in cash drawer?
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How much petty cash provided?
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Has cash been tallied with sale?
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If any access or Shortage have been found then proper declaration should be available
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Any short or access amount found in cash drawer?
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Are enough change available for the shift?
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Are change, receipt returned promptly?
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Is bill folder is available & have google QR code available in it?
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All the vendors purchased bills been tallied & verified with the cost report.
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Is Employee joining form available & updated with passport size photograph ?
Restroom
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Are bathrooms clean?
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Is trash bin available in restroom?
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Is restroom neat & clean?
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Have the bathroom floor been wiped down?
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Is the toilet seat clean & secure?
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Is toilet flush working properly without any leakages?
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Is air freshner available in restroom?
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Are restroom floor clean & free of Dirt, Water & trash?
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Is restroom mirror clean?
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Is soap dispensers available?
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Is hand dryer working properly?
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Are all cleaning supplies lying properly below the basin?
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Is self closing doors for restroom working properly?
Safety
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How many extinguishers are present in the facility?
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Is extinguishers within expiry date?
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Is first aid kit available?
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Is full supliments available in first aid box?
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Are servers trained in the safe methods for carrying trays or other heavy items?
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Are all employee in good health with no disease?
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Last pesticide date?
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Is Pest-O-Flash available?
Kitchen/Storage
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Is sufficient racks or shelves available to store all food & non food items?
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Chilled/ frozen food stored without delay?
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Is store room in clean & tidy condition?
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Is food stored in open containers?
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Is Refrigerators stock overloaded?
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All food kept wrapped in freeze?
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No open dried goods in storage area?
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Food not stored near chemicals?
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Is all the food within the best before date?
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Is the food stock being regularly moved to avoid old stock piling up?
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Is all the food undamaged and edible?
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Is all shelves safe and not overloaded?
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Are all food and non-food items stored separately (no contact with food)?
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Is all food stored appropriately?
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Is all the food sealed appropriately?
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Has raw food and high-risk food been separated from other food items?
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Are fridges and freezers working at appropriate temperatures? Fridge- 1-4 & frezzer- ( -18)
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Is all the equipment in good condition?
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Are all chopping boards in good conditions, easily accessible?
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Is all the equipment and work area clean, with no signs of contamination?
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Are all utensils washed after every use?
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Are the kitchen floors clean, tidy and dry?
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Are chemicals and cleaning products stored away from food storage areas?
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Are all lights & extractor/Chimney working?
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Are all crew members wearing a proper uniforms?
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Are all crew members wearing safety shoes?
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Is everyone using hairnet cap?
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Are all crew members available with clean shave?
Product & Quality
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Is fresh dough made as per SOP?
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Is Garlic Bread size, weidht, height good as per SOP?
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Have butter garlic paste applied evenly?
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Does butter garlic paste have chopped parsley?
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Is garlic bread colour brown with golden spots on top after baking it?
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Is par bake base wrapped or stored in air tight cntainer?
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Is pizza baked properly with golden brown color edges?
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Is cheese spreaded properly?
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Is cheese thawing process being followed
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Is munchies platter served with all items?
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Is both soup avaible for the day & made as per SOP?
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Is 20 fixed salad available with standard receipe?
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is 4 dressing available-Mayonnaise,Burger Mayo,Vinigraite,sweet chutney?
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is two types of baked pasta available?
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Is 8 hot starter available & made as per SOP?
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Is all desserts made as per SOP & within shelf life?
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Are all desserts prepared fresh & good in taste?
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Are brownie & ice cream served in proper way with standard size of scoop?
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All deserts are served in Approved serveware?
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Are both soft drinks served in proper glassware?
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Is panipuri pani prepared as per SOP?
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Is all chat items available?
Utility
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Are all sinks fully operable with hot and cold water at each faucet?
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Are all sinks draining properly?
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Is there any plumbing work required?
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Are sufficient garbage bins available near utility area?
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Is wet garbage saperated?
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Is enough wiping clothes available in clean condition?
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Are utility staff using water resistant apron & gum boot?
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Are all cleaning materals available in utility area?
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Is utility area clean?
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Is bin bag available in all trash container?
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Are plastic bags tied before being placed in outside trash bin?
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Are garbage bags tied before being placed in outside? Bin lids are kept closed?
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Is sufficient cleaning equipment available?
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Any words or suggestion from franchisee
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Is there any staff requirement?