Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location

Bakery Department

  • Has all Food Safety documentation been completed?

  • Do department cleaning standards reflect cleaning schedule documentation?

  • Has a quality check been completed in the department?

  • Are all ISB ingredients stored and labelled correctly with description and use by on low risk products and trace labels on high risk products?

  • Are all products in the department correctly ticketed? This includes correct application of BB and UB to thawed products.

  • Are department presentation standards and filling in line with business expectations?

  • Are morning tea lines on show?

  • Are department promotions on show and availoable for purchase?

  • Has promotional planning been completed?

  • Have joint orders been completed?

  • Are tables and off-location displays merchandised correctly?

  • Are planograms correct and up to date?

  • Have daily markdowns and code checks been actioned following correct process?

  • Is there evidence that ASR routines are in place in the department?

  • Has SOH report been checked and actioned? (Friday)

  • As a customer how would the department be rated today?

  • Additional Comments

Serviced Deli

  • Has all Food Safety documentation been completed?

  • Are all required sections of the Hot Food book completed correctly?

  • Do cleaning standards and tidiness in the department reflect cleaning schedule documentation?

  • Is all equipment clean and in working order?

  • Has a quality check been completed in the department?

  • Have markdowns and code checks been completed in line with business process?

  • Are customers being engaged by deli team members? Is the queue buster in use?

  • Is the full range of BBQ chickens on show. Is the BBQ chicken production planner in use?

  • Are department presentation standards and filling in line with business expectations? <br>Behind the glass, Cheese Cases and Convenience Meals

  • Are all products in the department correctly ticketed including country of origin?

  • Are all promotional items on show and available for purchase?

  • Has promotional planning been completed and signed off?

  • Are coolroom stock levels, codes and trace labels correct?

  • Are planograms correct and up to date?

  • Is there evidence that ASR routines are in place in the department?

  • Has SOH report been checked and actioned? (Friday)

  • As a customer how would the department be rated today where 1 is very poor and 7 is very good?

  • Additional Comments:

Fresh Produce

  • Has all Food Safety documentation been completed correctly?

  • Do the department cleaning standards reflect the cleaning schedule documentation?

  • Has the floor in the department been swept prior to store opening?

  • Is all equipment clean and in working order?

  • Has a quality check been completed? One crate test, three times daily?

  • Has a quality check of floral been completed?

  • Are customers being engaged by mebers of the produce team?

  • Are department presentation standards and filling in line with business expectations?

  • Is there evidence of trim and crisp routines in place?

  • Are promotional products on show and merchandised in line with current week's plan?

  • Has promotional planning been completed and signed off?

  • Are all products ticketed correctly, including country of origin?

  • Are fresh cuts stored at the correct temperature?

  • Are planograms correct and up to date?

  • Has SOH report been checked and actioned?

  • Is there evidence that ASR routines are in place in the department?

  • As a customer how would the department be rated today?

  • Additional Comments.

Meat and Servery

  • Has the Food Safety documentation been completed correctly?

  • Do department cleaning standards and tidiness reflect cleaning schedule documentation?

  • Is all department equipment clean and in working order?

  • Is user list for bandsaw current? Are listed users trained?

  • Do department presentation standards and filling meet business expectations?

  • Are all products, including servery, ticketed correctly?

  • Are all current promotional items on show and available for purchase?

  • Is full range of mince on show?

  • Is PI on primals completed each Thursday?

  • Are planograms correct and up to date?

  • Has promotional planning been completed and signed off?

  • Is there evidence that ASR routines are in place in the department?

  • Has the SOH report been checked and actioned? (Friday)

  • Are customers being engaged by servery team members? Is servery manned 100%?

  • As a customer how would the department be rated today where 1 is very poor and 7 is very high?

  • Additional Comments.

Seafood

  • Has the Food Safety book been completed correctly?

  • Are day dots being used correctly in the department?

  • Has a qulity check been completed in the department?

  • Is the seafood thaw planner being ised?

  • Do the department cleaning standards and tidiness reflect the cleaning schedule documentation?

  • Is all equipment clean and in working order?

  • Do the department presentation standards and filling meet business expectations behind the glass and in MAP pack section?

  • Are all current promotions on show and available for purchase?

  • Has promotional planning been completed and signed off?

  • Are all items in the department correctly ticketed, including country of origin?

  • Are coolroom and freezer stock levels, codes and trace labels in line with business requirements?

  • Is there evidence of ASR routines in place in the department?

  • Has the SOH report been checked and actioned? (Friday)

  • Have markdowns and code checks been completed in line with business process?

  • Are seafood team members engaging our customers?

  • As a customer how would the department be rated today where 1 is very poor and 7 is very good?

  • Additional Comments.

Longlife, Perishables and Stockroom

  • Do presentation standards and filling meet business expectations?

  • Is SFP used at an acceptable level when filling?

  • Are ends and off-location displays tied up correctly to SPDB?

  • There should be no standard price off location displays.

  • Are Moff bins tied up with lines >$4?

  • Are all current promotional items on show and available for purchase?

  • Has promotional planning been completed and signed off?

  • Have all outdated tickets and POS been removed?

  • Is there evidence of ASR routines in place - gap scans, negative stock, PIU verification, LNO, LTO and fill reporting?

  • Are planograms correct and up to date? Are deleted lines being managed correctly?

  • Is SMP set up correctly in stockroom and coolrooms?

  • Are routines in place for filling key areas - drinks, chips, water, eggs?

  • Has the Food Safety book been correctly completed?

  • Are temperature equipment calibrations and ice point checks completed as required?

  • Do the cleaning standards and general housekeeping reflect the cleaning schedule documentation?

  • Are there customer trolleys in the stockroom?

  • Are the bins locked and opened only for service 80?

  • Are team members adhering to the red line policy at all times?

  • Is the orders by expected date report printed daily?

  • Is the damaged stock area / repair station clean and tidy?

  • Is the plant room locked and accessible?

  • Are only authorised users as listed, using electric pallet jacks and pedestrian forklift?

  • As a customer, how would the department be rated today, where 1 is very poor and 7 is very good?

  • Additional Comments

Service and Checkouts

  • Has the Food Safety documentation been completed correctly?

  • Are clean trolleys and baskets available for our customers?

  • Have today's grids been reviewed?

  • Is customer entry free of clutter and obstruction?

  • Are all team members wearing preferred dress including name badges?

  • Have priority one and two sheets been completed with power hours highlighted?

  • Are visitors to the store signing in? Is the visitor's book secured? Do we outline our evacuation plan to all visitors?

  • Has the previous day's STARS report been reviewed?

  • Are all register errors over $20 investigated? Are errors over $50 communicated to group manager?

  • Is all regulatory signage and POS current?

  • Have all team members completed sale of tobacco training?

  • Do department presentation standards and filling meet business expectation? This includes impulse racks, drinks fridges, magazines and newspapers.

  • Are key registers manned during trade?

  • Is SCO attendant engaging with our customers?

  • Is Customer Service Team Leader 'in the zone' and engaging with our customers?

  • Is there evidence of ASR routines in place in the department?

  • As a customer how would you rate the service department today where 1 is very poor and 7 is very good?

  • Additional Comments.

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