Is the ATM operational and the surrounding area clean, with a rubbish bin provided.
Does the ATM have appropriate regulatory signage? "THINK" sticker.
Are all staff wearing name badges?
Are all staff well presented? Hair neat and tidy, men shaved, beards neatly maintained and wearing minimal jewellery?
A couple well groomed/presented - 5 pts
Most not well groomed/presented - 0 pts
Were you offered mints or lollies, or were they readily available next to your machine?
Were you offered a drink when you were seated at your machine?
Between 6 and 8 minutes - 15 points
Between 9 and 10 minutes - 10 points
No, I was not offered a drink - 0 points
Did you observe staff members offering service to patrons seated at their machines?
Did you receive prompt attention when requesting a payout, with service from the attendant within 1 minute
Yes, between 1 and 2 minutes - 10 points
No - 0 points
Are the staff members actively servicing all sections of the gaming area?
Did you observe staff regularly cleaning the machines and the gaming room area?
Is the room free from used glasses or coffee cups, or did you observe a staff member clearing them way?
Did you observe any prepared food being offered to players? (Eg sandwiches, hot food). Not muffins, biscuits.
Staff offering food on a tray? Score - 20 pts
Prepared food located on coffee station and was fresh Score - 10 pts
Prepared food located at coffee station and was old/stale Score - 0 points
No evidence of prepared food provided to patrons (excl coffee station snacks) 0 points
Are all machines operational? (If not, a logged service call and professional "out of order" sign on screen will suffice to redeem points)
Is the colour of screens clear and not out of focus and the picture fits in the screen
Are all machines clean and free from fingerprints and all excess tape, glue etc been removed from machines?
Very clean - score 15 pts
Reasonable, only a few finger prints - 10 pts
Some were clean, others weren't - 5 pts
All were dirty and needed cleaning - zero
Does each machine have a RESERVED sign attached?
Is the floor in all areas clean and free from rubbish?
Are all stools clean and the bases of each stool polished? Is the fabric not worn/torn, stained or with burn marks?
Some clean or well maintained - score 5 pts
All dirty, not well maintained - score 0 pts
Are the unused stools pushed in and aligned?
Some not pushed in and aligned - 5 pts
All unused not pushed in/aligned - 0 pts
Are the machine bases clean and free from spills and base doors are all locked?
Bases clean, doors not locked - score 5 pts
Bases dirty, but doors locked - score 5 pts
Bases dirty, doors not locked - score 0 pts
Are the bench sections of the unused machines clean or did you see them being cleaned?
Is a clock visible from all poker machines and all within 5 minutes of each other and the correct time?
Is the temperature inside okay - not too hot or cold? Ideally at 22 degrees in summer/ 24 degrees in winter. fans / heaters installed. look at airflow.
Is the temperature outside okay - not too hot or cold? fans / heaters installed.
Is the air quality suitable - no overpowering smell of cigarette smoke or body odour
Is there an appropriate amount of ashtrays available? One ashtray next to every machine?
Are the ashtrays clean or being cleaned by staff?
Are there ONLY gaming patrons within the outside gaming area (or DOSA, if applicable). OR are security and staff clearing the room of non-gaming patrons?
Is the coffee station clean and well stocked, and has multi-beverage capacity including tea and soup?
Is the coffee station well signed with a rubbish bin adjacent?
Are there packet biscuits, muffins or cakes at the station?
Is there complimentary food distributed by staff or appropriate signage displaying available times?
Do the coffee mugs have the hotel logo on them?
Is the gaming staff member along with the manager on duty carrying the ALH "Know Your Code"?
Yes - both have on them, or No- one or both do not have them
Does the gaming staff member have knowledge of ALH's Responsible Gambling Code? (Can the staff member name a sign of distress? What is the process for self-exclusion? Who is the ALH contact for Responsible Gaming?
Name one sign of distress - 5 pts
Explain self exclusion process - 5 pts
Name the Responsible Gaming Ambassador - earn 5 points
Choose a machine in the room- Was the attendant confident when questioned about the machine operation, like free games or second screen features?