WTF QUICK

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

ATM

• Is the ATM operational and the surrounding area clean, with a rubbish bin provided.

  Yes

  No

  N/A

• Does the ATM have appropriate regulatory signage? "THINK" sticker.

  Yes

  No

  N/A

Staff Presentation

• Are all staff wearing name badges?

  Yes

  No

  N/A

• Are all staff well presented? Hair neat and tidy, men shaved, beards neatly maintained and wearing minimal jewellery?

  Yes

  No

  N/A

• Yes, all well groomed/presented - 10 pts A couple well groomed/presented - 5 pts Most not well groomed/presented - 0 pts

Service Standards (double weighting)

• Were you offered mints or lollies, or were they readily available next to your machine?

  Yes

  No

  N/A

• Were you offered a drink when you were seated at your machine?

  Yes

  No

  N/A

• Yes, within 5 minutes - 20 points Between 6 and 8 minutes - 15 points Between 9 and 10 minutes - 10 points No, I was not offered a drink - 0 points

• Did you observe staff members offering service to patrons seated at their machines?

  Yes

  No

  N/A

• Did you receive prompt attention when requesting a payout, with service from the attendant within 1 minute

  Yes

  No

  N/A

• Yes, within 1 minute - 20 points Yes, between 1 and 2 minutes - 10 points No - 0 points

• Are the staff members actively servicing all sections of the gaming area?

  Yes

  No

  N/A

• Did you observe staff regularly cleaning the machines and the gaming room area?

  Yes

  No

  N/A

• Is the room free from used glasses or coffee cups, or did you observe a staff member clearing them way?

  Yes

  No

  N/A

• Did you observe any prepared food being offered to players? (Eg sandwiches, hot food). Not muffins, biscuits.

  Yes

  No

  N/A

• In regards to previous question: Staff offering food on a tray? Score - 20 pts Prepared food located on coffee station and was fresh Score - 10 pts Prepared food located at coffee station and was old/stale Score - 0 points No evidence of prepared food provided to patrons (excl coffee station snacks) 0 points

Product

• Are all machines operational? (If not, a logged service call and professional "out of order" sign on screen will suffice to redeem points)

  Yes

  No

  N/A

• Is the colour of screens clear and not out of focus and the picture fits in the screen

  Yes

  No

  N/A

• Are all machines clean and free from fingerprints and all excess tape, glue etc been removed from machines?

  Yes

  No

  N/A

• Cleanliness of machines Very clean - score 15 pts Reasonable, only a few finger prints - 10 pts Some were clean, others weren't - 5 pts All were dirty and needed cleaning - zero

• Does each machine have a RESERVED sign attached?

  Yes

  No

  N/A

Room Presentation - inside, outside and DOSA, where applicable

• Is the floor in all areas clean and free from rubbish?

  Yes

  No

  N/A

• Are all stools clean and the bases of each stool polished? Is the fabric not worn/torn, stained or with burn marks?

  Yes

  No

  N/A

• Stools clean, well maintained - score 10 pts Some clean or well maintained - score 5 pts All dirty, not well maintained - score 0 pts

• Are the unused stools pushed in and aligned?

  Yes

  No

  N/A

• All pushed in and aligned - score 10 pts Some not pushed in and aligned - 5 pts All unused not pushed in/aligned - 0 pts

• Are the machine bases clean and free from spills and base doors are all locked?

  Yes

  No

  N/A

• All bases clean, doors locked - score 10 pts Bases clean, doors not locked - score 5 pts Bases dirty, but doors locked - score 5 pts Bases dirty, doors not locked - score 0 pts

• Are the bench sections of the unused machines clean or did you see them being cleaned?

  Yes

  No

  N/A

• Is a clock visible from all poker machines and all within 5 minutes of each other and the correct time?

  Yes

  No

  N/A

• Is the temperature inside okay - not too hot or cold? Ideally at 22 degrees in summer/ 24 degrees in winter. fans / heaters installed. look at airflow.

  Yes

  No

  N/A

Outdoor gaming

• Is the temperature outside okay - not too hot or cold? fans / heaters installed.

  Yes

  No

  N/A

• Is the air quality suitable - no overpowering smell of cigarette smoke or body odour

  Yes

  No

  N/A

• Is there an appropriate amount of ashtrays available? One ashtray next to every machine?

  Yes

  No

  N/A

• Are the ashtrays clean or being cleaned by staff?

  Yes

  No

  N/A

• Are there ONLY gaming patrons within the outside gaming area (or DOSA, if applicable). OR are security and staff clearing the room of non-gaming patrons?

  Yes

  No

  N/A

Coffee Station

• Is the coffee station clean and well stocked, and has multi-beverage capacity including tea and soup?

  Yes

  No

  N/A

• Is the coffee station well signed with a rubbish bin adjacent?

  Yes

  No

  N/A

• Are there packet biscuits, muffins or cakes at the station?

  Yes

  No

  N/A

• Is there complimentary food distributed by staff or appropriate signage displaying available times?

  Yes

  No

  N/A

• Do the coffee mugs have the hotel logo on them?

  Yes

  No

  N/A

ALH compliance and staff knowledge

• Is the gaming staff member along with the manager on duty carrying the ALH "Know Your Code"? <br>Yes - both have on them, or No- one or both do not have them

  Yes

  No

  N/A

• Does the gaming staff member have knowledge of ALH's Responsible Gambling Code? (Can the staff member name a sign of distress? What is the process for self-exclusion? Who is the ALH contact for Responsible Gaming?

  Yes

  No

  N/A

• Maximum score is 15 points Name one sign of distress - 5 pts Explain self exclusion process - 5 pts Name the Responsible Gaming Ambassador - earn 5 points

• Choose a machine in the room- Was the attendant confident when questioned about the machine operation, like free games or second screen features?

  Yes

  No

  N/A

• Person conducting WTF

  Sign

• Venue staff member present at time of WTF

  Sign