Xfinity Quality Control

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Proper Mid-span attachment

  Pass

  Fail

  N/A

• Span clamp placement

  Pass

  Fail

  N/A

• J hook and P hook

  Pass

  Fail

  N/A

• Drop Hanger Attachment

  Pass

  Fail

  N/A

• Pole/Routing Clearance

  Yes

  No

  N/A

• Drop Bury

  Yes

  No

  N/A

• Secured vault/Ped/NID/Lockbox

  Yes

  No

  N/A

• Riser cover

  Yes

  No

  N/A

• Proper installation of drop conduit

  Yes

  No

  N/A

• Yard cleanup/restoration

  Yes

  No

  N/A

Installation/Service

• Inside routing

  Yes

  No

  N/A

• Proper tagging procedures

  Yes

  No

  N/A

• Traps

  Yes

  No

  N/A

• Approved Materials/Splitters

  Yes

  No

  N/A

• F-Fittings/connectors/Weather protectors

  Yes

  No

  N/A

• Appropriate cable used( tap to customer house)

  Yes

  No

  N/A

• House box used

  Yes

  No

  N/A

• Blank RJ11

  Yes

  No

  N/A

• Grounding properly used

  Yes

  No

  N/A

• Outside cable routing,fasteners,and silicone

  Yes

  No

  N/A

• 75 ohm terminators

  Yes

  No

  N/A

• Wall plate and jumper dual jack

  Yes

  No

  N/A

• Inside cleanup

  Yes

  No

  N/A

• RFI signal leakage

  Yes

  No

  N/A

• Service loops

  Yes

  No

  N/A

• Phone jacks

  Yes

  No

  N/A

Customer Equipment

• Levels @ customers equipment

• Return path connectivity

  Yes

  No

  N/A

• All equipment installed and operating properly

  Yes

  No

  N/A

• Work order completed accurately

  Yes

  No

  N/A

• Alarm

  Yes

  No

  N/A

Customer Feedback

• Installation Package

  Yes

  No

  N/A

• Technician behavior

  Yes

  No

  N/A

• Customer satisfied with job

  Yes

  No

  N/A

• Customer satisfied with product quality

  Yes

  No

  N/A

Task

• Service calls<br>Reconnect<br>New Connect<br>Disconnect<br>Change of service

  Yes

  No

  N/A

Services

• Limited/Full basic Digital/HDTV/DVR/ON DEMAND Comcast High Speed Internet Comcast Digital Voice

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Comments:

• Any available pictures:

  Media