Start

  • Floor-walk Name

Store Of Excellence

  • Select date

  • Manager Conducting the Review

Front Of Store

Front Of Store

  • Colleagues cars not parked in the front of store preventing customers easy access to store? (first 20 spaces always free)

  • Store exterior perimeter, landscaping, litter and any H&S issues?

  • Is front of store exterior clean & litter free? (No rubbish, clutter free, no cigarette ends)

  • Is the trolley bay clean and litter free?

  • Is there a suitable range of trolleys available for customers to use and in good condition?

  • Are the A-frame posters correct to plan?

  • Is the store trading the outside front of store with plants and other products suitable for time of year

  • Is there theatre when entering the store foyer, not overcrowded and seasonal relevant products?<br>

  • Entrance & exit doors clear from obstruction and can see through the the windows?

  • Is the Customer Champion in place?

  • Customer toilets in good condition with consumables available?

  • Hand baskets available for customers to use near the entrance of the store and other suitable points?

  • Do all colleagues look professional (correct uniform, smart appearance, name badges)?

  • HBFM playing with the appropriate volume set for customers to here?

  • Tanoy announcements promoting latest offers and events, can they be hered by our customers?

  • First impressions on front of store trading, promotional impact? ( Best deal, stock levels, price, pos, etc)

Customer services

  • Is the service desk free from clutter,well organised and create a good impression

  • Areas behind the checkouts free from clutter ? (no returns or stock)

  • Are the till areas well controlled free from litter, stock and clean ?

  • Is the extra choice, prism, and customer order areas well controlled, neat & tidy?

  • Reserve and collect report accurately controlled for audit?

  • Customer order bay controlled accurately controlled for audit?

  • Visitors & contractors signing in & out being controlled correctly and in line with audit?

  • Colleague and visitors searches being completed correctly and inline with audit?

  • Safety & legal pos in place?(weee, age related pos at each till, right to work poster, recycling batteries etc)

  • Till COP ends filled up and clean and tidy?

  • Refunds checks being completed in line with audit? (4 per day)

  • Are the front end colleagues actively selling and engaging with the customers? (PUAP & checkout lines sales)

  • Lasting impressions on the service today? (duty manager to survey 5 customers )

Decorating World

Paint department

  • Are all the paint brochures filled up?

  • Is the decorating department dressed to a high standard

  • Job list

  • Photos

  • Has the paint mixing been purged and ready for use and are their sufficient stocks of each base available?

  • Check colour selection strips and finish cards are filled within the paint mixing unit. Are there sufficient paint lid clips, green returns labels and printer roll available in order to serve?

  • Test service call point on paint mixing to establish whether the colleague response time is with the 2 minute tollerance

  • Are DQP's & Stanchion units merchandised correctly and suitable POS insitu?

  • Availability of stock on decorating department to good level,gaps kept to minimum out is stock products are flagged?

  • Is Clearance highlighted and is it all out, in line with Visual Merchandising?

  • Are all clip strips filled?

Wallpaper department

  • Wallpaper Department is clean,tidy and dressed to a high standard?

  • Is there sufficient wallpaper samples open, numbered and marked with x so they have been written off?

  • Add on sales available on wallpaper department,clip strips,tools,paste,etc?

  • Wallpaper Department Job List

  • Photos

Flooring

  • Flooring department clean and well merchandised to a high standard

  • Single flooring planks available ,bar coded,priced ?

  • Has the department got a good selection of add on sales, clip strips,fitting kits etc?

  • Are there current brochures available for customers?

  • Has the store recently completed any WDFY quotes (last 10 days)?

  • Flooring department job list

  • Flooring department photos

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Tiling department

  • Tiling department clean,tidy and well merchandised to a high standard?

  • Are there tiling brochures and price lists available?

  • Has there been a WDFY quote completed in the last 10 days?

  • Has the tiling department got a good selection of add on sales,clip strips, tile strips etc? A

  • Tiling department photos

  • Tiling department job list

Decorating world Promotions

  • Are the bulk stacks correct and in the relevant areas of the store?

  • Are all the promotions current and correct ?

  • EPU promotional ends merchandised and stocked to good standard?

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Garden World

Seasonal mats

  • Seasonal mats job list

  • Is the seasonal mat merchandised to a high standard, with the latest offers on display models which are clean and have add on sales in the area?

  • Check seasonal mat and gondolas for availability are the gaps accurate, and plan to dress across any permanent gaps ?

  • The products on the mat areas have FS pos and product protection labels applied to the products?

  • Does the CEM have a suitable service plan in place ready for the weekend coming?

  • Check for H&S issues on the mat areas, is it shoppable displays fixed down, trip hazards, blades cover on mowers etc?

Interior Gardening

  • Interior garden centre Job list

  • Is the interior garden centre merchandised to a high standard, with all the latest offers in place?(i.e power garden tools)

  • Check availability is to a high standard with gaps checked for accuracy? (check 10 gaps)

  • Check interior gardening for FS pos and have the product protection labels been applied to the products?

  • High theft lines, have they been protected with banding or tagging?

  • Are the doors leading out to the garden centre clear of obstructions, and garden centre visible when looking through the windows?

  • Are there baskets available near the doors leading out to the garden centre?

House Plants & pots

  • House plants & pots job list

  • Is the house plants and pots merchandised to a high standard, sub-standard plants marked down,would you buy it?

  • Has the last RWBE been fully completed,with reduction labels applied to the plants, check wastage reports?

  • Has the latest house plant offers been put in place with supporting pos visible?

Out door plants

  • Outdoor plants job list

  • Is the outdoor plants merchandised to a high standard, with sub-standard plants marked down, would you buy them?

  • Has the last RWBE been completed, with reduction labels applied to the plants, check wastage reports?

  • Has the latest outdoor plant promotions been put in place with supporting pos visible?(horti EPU ends)

  • Are there watering routines in place, check plants for quality of watering?

Feed & weed

  • Feed & weed job list

  • Is the weed & feed department merchandised to a high standard, split bags marked down, area swept?

  • Check availability and purchase orders, will stock levels be sufficient to meet customer demand?

  • Are the latest promotions on display and pos visible?

  • Are there suitable trolleys available for customers to use for feed & feed,landscaping and gardening products?

Landscaping

  • Landscaping job list

  • Is the landscaping department merchandised to a high standard, split bags been marked down,area swept?

  • Check availability and purchase orders, will stock levels be sufficient to meet customer demand?

  • Are the latest promotions on display and pos visible?

Garden storage, buildings & fencing, gardening outdoor accesories

  • Garden storage, fencing, pots and garden accessories job list

  • Is the garden storage, buildings, fencing, buts & bins , pots and garden accessories areas merchandised to a high standard?

  • Check availability and purchase orders, will stock levels be sufficient to meet customer demands?

  • Is the shed bar and building storage display in good condition and has correct pos displayed?

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DIY World

Building & maintenance

  • Is the standards on the department to a high standard on building, timber and maintenance department?

  • Check 10 out of stocks are they accurate with RF Gun?

  • Is the building isle clear of stock and the area stopable

  • Check date on building products. Have been reduced to clear prior to expiry date?

  • Panel saw area clean,tidy, compliance to H&S regulations, clear of stock

  • Timber packs split into singles to sell and warped timber reduced or written off?

  • Are clip strips, DQP's, side stacks,add on sales been implemented & priced

  • Building & maintenance job list

  • Building & maintenance photos

Plumbing

  • Are the standards on the plumbing department to a high standard?

  • Check 10 out of stocks are they accurate with RF gun?

  • Are clip strips, DQP's, side stacks ,and on sales been implemented and priced?

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  • Plumbing department job list

  • Plumbing department photos

Hand tools & Powertools

  • Are the standards on the the hand tools & power tools department to a high standard?

  • Check 10 out of stocks are they accurate with RF gun

  • Are clip strips,DQP's, side stacks,add on sales been implemented and priced?

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  • Hand tools & Power tool job list

  • Hand tools & Power tools Job list

Electrical

  • Are the standards on the electrical department to a high standard?

  • Check 10 out of stocks are they accurate with a RF gun?

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  • Electrical department job list

  • Electrical department photos

Hardware

  • Are the standards on the hardware department to a high standard?

  • Check 10 out of stock are they accurate with a RF gun?

  • Are clip strips, DQP's side stacks,add on sales been implemented & priced?

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  • Hardware department photos

  • Hardware department job list

Doors

  • Are the standards on the door department to a high standard?

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  • Door department job list?

  • Door department Photos

Home World

Cookshop

  • Cook shop job list

  • Is the cook shop merchandised to a high standard?

  • Is availability on cook shop to a high standard? (check 5 gaps for accuracy)

  • Has high risk products been protected with banding or tagging on the cook shop department?

  • Age restricted pos in place on the knives products in the cook shop department?

Home Enhancement

  • Home enhancement job list

  • Is the Home enhancement merchandised to a high standard?

  • Is availability on the home enhancement department accurate? (check 5 gaps for accuracy)

Storage & shelving

  • Storage & Shelving Job list

  • Is the storage & shelving department merchandised to a high standard?

  • Are displays fixed to prevent accidents and heavy products restricted with bars to prevent them from falling forward

  • Is the availability on storage & shelving department accurate? (check 5 gaps for accuracy)

Home Electrical

  • Home electrical department job list

  • Is the Home electrical department merchandised to to a high standard?

  • Is the availability on the home electrical department accurate? (check 5 gaps for accuracy)

  • Has the home electrical department have sufficient FS pos and FS product protection labels applied to the products?

  • Have high risk products been protected with banding or tagging on the electrical department?

Cleaning

  • Cleaning department job list

  • Is the cleaning department merchandised to a high standard

  • Is the availability on the cleaning department accurate? (check 5 products for accuracy)

  • Has the cleaning department got sufficient FS pos in place and FS product protection labels applied?

  • Have high risk products been protected with banding and tagging on the cleaning department?

Curtain poles , tracks, blinds

  • Curtain poles department job list

  • Is the curtain poles,track,blinds department merchandised to a high standard?

  • Is the availability on curtain poles,tracks,blinds department to high standard with gaps checked for accuracy? (check 5 gaps)

  • Is the latest promotional pos in place

Lighting

  • Lighting department Job List

  • Is the lighting department standards to a high level? (clean , tidy and dust free)

  • Availability to a high standard with gaps checked for accuracy? (check 10 products)

  • Does the department have good levels of add on sales? (check DQP's & clip strips)

  • Are the display light fitting working? (light bulbs fitted & electrical supply issues reported)

  • All hanging pos in place, priced, numbered & hand made pos kept to minimum and missing pos on order?

  • Promotional and clearance areas well controlled, pos in place to maximise sales opportunities?

Showroom World

Sales Targets

  • Has the showroom department achieved last weeks sales target?

  • Have the showroom colleagues completed their showroom sales & target books, and do they know where they are with their own performance? ( check 2 colleagues)

  • Has the store achieved its period sales target to date

  • Has the store delivered its YTD sales target?

  • Has the showroom team achieved a minimum of 3 showroom KPI's

  • Has showroom team been named last week in PAUP in the last & days?

Showroom peak plan

Lead generation & I com

  • Lead generation plan

  • Does the store have sufficient leads to achieve sales this week?

  • Is I com accurate & up to date?

Furniture

  • Furniture department Job List

  • Is the furniture department merchandised to a high standard?

  • Has the store sold any furniture care in the last 2 weeks?

Bedrooms

  • Bedroom department job list

  • Is the bedroom department merchandised to a high standard & snagging complete?

  • Are there sufficient brochures available to meet demand? ( 4 weeks supply)

Kitchens

  • Kitchen department job list

  • Is the kitchen department merchandised to a high standard & snagging complete?

  • Are there sufficient kitchen brochures available to meet demand? ( 4 weeks supply)

Bathroom & bathroom accessories

  • Bathroom department job list?

  • Is the Bathroom department merchandised to a high standard & snagging completed?

  • Are there sufficient brochures to meet demand? (4 weeks supply)

Showroom administration & service desk

  • Is the service desk free from clutter & paperwork, stock etc?

  • Data protection been complied with

  • Are the showroom team up to date with plan checks?(check 2 plans for accuracy)

  • Are the showroom team following installation process health checks?

  • x

Warehouse / Operations Team/Cash Office

Warehouse

  • Warehouse yard clean and tidy (no litter,weeds,etc)

  • Is the recycling area under control, with full hippo bags and skips arranged for collection

  • Check skips and hippo bags have the stock been written off? check 3 lines

  • Is all distribution equipment & recycling materials ready for return to DC?

  • Is Garden centre stock under control and well controlled & protected ? (sheds should be covered up)

  • Are the containers, cow sheds, storage areas well controlled?

  • Have all deliveries been put away? (24hrs from delivery, 48hrs from DC)

  • Banding and tagging completed /controlled at delivery point?

  • Are returned faulty goods under control ? Shippers,recalls,garden power, etc)

  • Fork lift trucks H&S points completed? (logs books completed,damaged decals marked up,etc)

  • Separation barriers set up and highly visible to colleagues when forklift is in use?

  • Are pallets stored correctly? (shrink wrapped, not over 1.4m, dated etc)

  • Hi Viz jackets available in warehouse and entrance to garden centre?

  • Is the warehouse clutter free and tidy?

  • Is the Mezz used effectively to store appropriate stock? (neat and tidy well organised)

  • Store equipment well controlled, stored safely and protected form damage?

  • Overs management disciplines in place? (neat tidy, and logged correctly,test 10 lines)

  • Low level,cat picks and zero picks completed?

Operations team - back of house

  • Operations office neat tidy and a good place to work in?(paperwork filed, free of clutter)

  • Hub tasks up to date? (If red there is a valid reason)

  • Self audit failings have been actioned ?

  • Shrinkage monitor up to date and filed & team know latest shrinkage figures?

  • Negative stocks completed and accurate?(test 3 lines recently on report, 5 out of 7 days covered)

  • Price discrepancies been completed accurately? (check latest self audit findings for result)

  • Price change status report been checked by CEM or store manager for sales opportunities?

  • Workload plan in place to current activities for the next 2 weeks?

  • Weekly goods movement report check by store manager? (challenge high levels of movement)

  • Stationary orders placed on time and approved by duty manager?

  • POS area neat, tidy,well organised and old pos recycled back to DC?

  • Are the colleague areas clean & tidy?

My HR & Colleague Engagement

Knowhow Bar

  • Has the weekly KNOWHOW Bar Fit been completed?

  • Is the cash desk eclipse terminals fully operational and free from clutter?

  • Do the Knowhow colleagues know their weekly / daily targets?

  • Are the current Knowhow bar posters correct?

Signoff

  • Manager comments / next steps

  • Add signature

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