Zap Brand Standards Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location

• While conducting this audit you will be asked to assess the club in sections. Make sure to keep an eye out for general elements such as lighting, temperature, bins, conditions of walls and ceilings, staff and noise levels in each area in order to answer the "General" questions at the end.

• Check recent AskNicely or Google feedback. List 2 areas of opportunity

• Check cleaning audits have been completed weekly

  Yes

  No

  N/A

• Take a photo of your open work orders in the facillities portal

  Media

• Have monthly safety checks been completed for the last 3 months (treadmill checks and Monthly safety walk though)

  Yes

  No

  N/A

• Has monthly first aid check been completed? (check for any expired items in kit)

  Yes

  No

  N/A

• Open and close checklist completed on a daily basis

  Yes

  No

  N/A

Car Park/Outdoors

• Are external areas (car park& entrance) clean? Are there any lights out?

  Yes

  No

  N/A

• Brand Signage visible and in good condition

  Yes

  No

  N/A

• Are the gardens and surrounding area of the club well maintained and presented?

  Yes

  No

  N/A

• Has the A frame been put out in a suitable spot?

  Yes

  No

  N/A

• Are operating hours visible on the front door? Correct in google?

  Yes

  No

  N/A

24.7 Security

• Is a physical 'Club Closed' sign accessible?

  Yes

  No

  N/A

• Are Duress test reports uploaded into the clubs shared drive?

  Yes

  No

  N/A

Reception

• Did the team greet everyone and make them feel welcome? If on the phone did they acknowledge the member by eye contact?

  Yes

  No

  N/A

• Is the reception counter visibly tidy - no clutter.

  Yes

  No

  N/A

• Staff are not eating or distracted on mobile phone - no visible food or drink bottles. No drinks stored near IT equipment

  Yes

  No

  N/A

• Are the staff acknowledging people as they leave - at least eye contact, a smile, preferably a positive statement.

  Yes

  No

  N/A

• Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?

  Yes

  No

  N/A

Staff rooms/Offices

• Staff kitchen clean and free from clutter, rubbish, foods and dirty dishes. Fridge and microwave clean.

  Yes

  No

  N/A

• Staff offices clean and free from clutter, rubbish

  Yes

  No

  N/A

• Please add photo of office cleanliness

  Media

• Lost property not excessive (taken to charity once a month)

  Yes

  No

  N/A

• PT belongings stored away in lockers or out of way

  Yes

  No

  N/A

Gym Floor & Ladies Only Area If applicable

• Is the gym floor clean? Is functional equipment/dumbbells/weight plates stored correctly? No unused equipment left on the floor?

  Yes

  No

  N/A

• Check 5 pieces of cardio equipment - are they in good working order?

  Yes

  No

  N/A

• All equipment that is OUT OF ORDER has signage & been logged with facilities

  Yes

  No

  N/A

• Yes

  No

  N/A

Signage

• All signage is on brand- nothing homemade

  Yes

  No

  N/A

• Only essential signage up in club- not cluttered on mirrors and doors?

  Yes

  No

  N/A

• Is the club free of unapproved third party advertising.

  Yes

  No

  N/A

General

• Is the air conditioning working in all sections of the club? Is it cooling the air adequately?

  Yes

  No

  N/A

• Clocks - showing correct time and in good condition

  Yes

  No

  N/A

• Walls and ceilings clean no chips, marks

  Yes

  No

  N/A

• Lights working (no dark areas) Any lights out logged with a facilities ticket

  Yes

  No

  N/A

• Are staff acting in a professional manner and engaging with members appropriately (no inappropriate dialogue)

  Yes

  No

  N/A

• Digi screens working. TV screens working and showing appropriate content

  Yes

  No

  N/A

• Music at safe and pleasant level

  Yes

  No

  N/A

• Rubbish bins are emptied and not dirty or overflowing

  Yes

  No

  N/A

• Furniture (bathrooms/pool/members lounge etc) in good condition and clearn

  Yes

  No

  N/A

• Any other areas to raise