Zap Fitness FLG Brand Standards

• Conducted on

  Date

• Prepared by

• Location

• While conducting this audit you will be asked to assess the club in sections. Make sure to keep an eye out for general elements such as lighting, temperature, bins, conditions of walls and ceilings, staff and noise levels in each area in order to answer the "General" questions at the end.

• Check recent AskNicely or Google feedback. List 2 areas of opportunity

• Check cleaning audits have been completed weekly

  Yes

  No

  N/A

• Take a photo of your Service Now outstanding items

  Media

Car Park/Outdoors

• Are external areas (car park& entrance) clean? Are there any lights out?

  Yes

  No

  N/A

• Brand Signage visible and in good condition

  Yes

  No

  N/A

• Where applicable, bikes positioned correctly on racks

  Yes

  No

  N/A

• Are the gardens and surrounding area of the club well maintained and presented?

  Yes

  No

  N/A

• If applicable are Promos on display? (A frame/window signage)

  Yes

  No

  N/A

• Are operating hours visible on the front door? Correct in google?

  Yes

  No

  N/A

24.7 Security

• Is a physical 'Club Closed' sign accessible?

  Yes

  No

  N/A

Reception

• Did the team greet everyone by name and make them feel welcome? If on the phone did they acknowledge the member by eye contact?

  Yes

  No

  N/A

• Is the reception counter visibly tidy - no clutter.

  Yes

  No

  N/A

• Staff are not eating or distracted on mobile phone - no visible food or drink bottles. No drinks stored near IT equipment

  Yes

  No

  N/A

• Is the retail area stocked well, neatly displayed and free of dust?

  Yes

  No

  N/A

• Are the drinks fridges neatly displayed according to planogram, well stocked, are all pricing tags up

  Yes

  No

  N/A

• Are the staff acknowledging people as they leave - at least eye contact, a smile, preferably a positive statement.

  Yes

  No

  N/A

• Are staff swiping all Member's as thy enter the club, are they using QR codes

  Yes

  No

  N/A

• Are staff aware of ALL clubs promo's? Test1 staff member about a current promotion (add question in note)

  Yes

  No

  N/A

Member Lounge

• Is the member lounge area welcoming, bright, clean and are there no staff lounging around?

  Yes

  No

  N/A

Staff rooms/Offices

• Staff offices clean and free from clutter, rubbish

  Yes

  No

  N/A

• Please add photo of office cleanliness

  Media

• Lost property not excessive (taken to charity once a month)

  Yes

  No

  N/A

• PT belongings stored away in lockers or out of way

  Yes

  No

  N/A

Gym Floor

• Is the gym floor clean? Is functional equipment/dumbbells/weight plates stored correctly? No unused equipment left on the floor?

  Yes

  No

  N/A

• Check 5 pieces of cardio equipment - are they in good working order?

  Yes

  No

  N/A

• All equipment that is OUT OF ORDER has signage & been logged in Service Now?

  Yes

  No

  N/A

Bathrooms

• Bathroom furniture clean, placed appropriately and in good condition (no upholstery tears)

  Yes

  No

  N/A

• Lockers are closed and in good working condition, any non functioning lockers logged in ServiceNow

  Yes

  No

  N/A

• Check of the back of toilet doors, are clip frames are in good order & displaying correct content

  Yes

  No

  N/A

Marketing

• Marketing using appropriate and up to date collateral. No expired promos or magazines etc

  Yes

  No

  N/A

• Branding and directional signage well presented and on brand. Logos and posters all on brand and all up to date?

  Yes

  No

  N/A

• Collateral not photocopied - no faded ink, no crinkles and not crooked. Clip frames used for posters, laminated if applicable

  Yes

  No

  N/A

• Is the club free of unapproved third party advertising.

  Yes

  No

  N/A

• Digital marketing materials and timetable visible & operational

  Yes

  No

  N/A

General

• Is the air conditioning working in all sections of the club? Is it cooling the air adequately?

  Yes

  No

  N/A

• Clocks - showing correct time and in good condition

  Yes

  No

  N/A

• Walls and ceilings clean no chips, marks

  Yes

  No

  N/A

• Lights working (no dark areas) Any lights out logged in Service Now

  Yes

  No

  N/A

• Are all staff (including PT's) wearing a name badge, the correct uniform and neatly presented?

  Yes

  No

  N/A

• Are staff acting in a professional manner and engaging with members appropriately (no inappropriate dialogue)

  Yes

  No

  N/A

• Digi screens working. TV screens working and showing appropriate content

  Yes

  No

  N/A

• Music at safe and pleasant level

  Yes

  No

  N/A

• Rubbish bins are emptied and not dirty or overflowing

  Yes

  No

  N/A

• Furniture (bathrooms/pool/members lounge etc) in good condition and clearn

  Yes

  No

  N/A