Title Page
-
Site conducted
-
Prepared by
-
Conducted on
Occupancy Today
-
Number of rooms occupied
-
Number of guests in house
-
Number of clean vacant rooms (Check Housekeeping / Front Desk)
Verbiage Check
-
Employees Uses the Zoetry welcome phraseology to greet guests, "Welcome Home".
-
For arrivals, the guests are offered cold towels, signature welcome drink offered.
-
Staff confirms check-out date / Number of nights / Check out time
-
Sanitizing gel machines are working and are filled
-
Staff are well groomed, uniforms are clean and no offensive cologne/perfume
-
Staff is welcoming and uses eye contact
Inspections of Buildings
-
Floors and Towers
-
Lights on / Operating
-
Furniture in order
-
Are dirty food trays cleared/cleaned?
-
Sanitizing being conducted
-
Hallways free from dirt/dust/mold
Public Areas
-
Gardens & Main Entrance. Sideways along property
-
Porte Cochere in good condition
-
Is fish pond without moss?
-
Front Office
-
Lobby Area
-
Food Outlets
-
Bars
-
Spa (Smell / Smell / Music)
-
Is the Spa deck cleared/cleaned from dirty plates/utensils/towels?
-
Is the Spa Fountain clean
-
Conference Room (Lights & A/C off)
-
Gym (Lights & A/C off)
-
Coyaba Lawn (Walkway free from moss/Grass and trees groomed)
-
Restrooms
-
Beach (Check for towels, dirty utensils, chair alignment)
-
Main Pool (Check for towels, dirty utensils, chair alignment)
-
Pool cushions (Clean from dirt & stains / mess)
-
Coyaba Fire Pit (Check for dirty utensils, chair alignment)
-
Canoa Fire Pit
-
Pier (Check for towels, dirty utensils, chair alignment)
-
Building 1 (Appearance of hallways, paint intact, chairs, etc.)
-
Building 2 Appearance of hallways, paint intact, chairs, etc.)
- Good
- Fair
- Poor
- N/A
-
Building 3 Appearance of hallways, paint intact, chairs, etc.)
-
Chairs clean
-
Check In-Room tablet for updated information.
Back of the House
-
Back Office
-
Kitchens (clean / in order)
-
Main Kitchen
-
Coyaba Kitchen
-
Canoa Kitchen
-
Employee Dining Room (Dinner is available / Clean / Server present)
-
Employees Restrooms (Clean / Lights and fans off)
-
Ice Machine (Operational / Clean)
-
Garbage House (Scheduled pickup)
-
Laundry & Housekeeping (In Order)
-
Storage Room Closed
-
Employee Transportation (On time)
Security Check
-
Number of Security Officers
-
CCTV Room - Cameras working
-
Security Check Points (Employees and Vendors are checked properly)
F&B Covers
-
In-Room Dining
-
Total rooms at breakfast
-
Total rooms at lunch
-
Total rooms at diiner
-
Total rooms overnight
-
Coyaba
-
Total rooms at breakfast
-
Total rooms at dinner
-
Canoa
-
Total rooms at lunch
-
Total rooms at dinner
-
Jerky Jo's
-
Total rooms at lunch
-
Romantic Dinners / Cava Dinner
-
Number of Romantic Dinner
-
Location
-
Number of Cava Dinners
-
Number of elegant dinners booked by outside guests
Guest Incidents
- Guest Complaints
-
Guest Name
-
Room Number
-
Concerns
-
How was the incident resolved?
General
- Lobby Patrol "Direct interview with guests, keeping feedback of their stay."
-
undefined
General Comments
-
undefined
