Title Page
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Site conducted
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Prepared by
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Conducted on
Occupancy Today
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Number of rooms occupied
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Number of guests in house
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Number of clean vacant rooms (Check Housekeeping / Front Desk)
Verbiage Check
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Employees Uses the Zoetry welcome phraseology to greet guests, "Welcome Home".
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For arrivals, the guests are offered sanitizing wipes / sanitizing gel, signature welcome drink offered.
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Staff confirms check-out date / Number of nights / Check out time
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Sanitizing gel machines are working and are filled
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Staff are well groomed, uniforms are clean and no offensive cologne/perfume
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Staff is welcoming and uses eye contact
Inspections of Buildings
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Floors and Towers
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Lights on / Operating
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Plants in good condition
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Furniture in order
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Are dirty food trays cleared?
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Sanitizing being conducted
Public Areas
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Gardens & Main Entrance. Sideways along property
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Time of Inspection
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Is fish pond without moss?
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Time of inspection
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Front Office
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Time of inspection
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Lobby Area
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Time of inspection
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Food Outlets
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Coyaba Restaurant (Indicate # of Team Members)
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Time of Inspection
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Canoa Restaurant (Indicate # of Team Members)
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Time of inspection
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Polo Restaurant (Indicate # of Team Members)
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Time of inspection
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Jerky Jo's (Indicate # of Team Members)
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Time of Inspection
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Coco Cafe (Indicate # of Team Members)
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Time of inspection
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Bars
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Harmony Bar
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Time of Inspection
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Coyaba Bar
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Time of inspection
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Canoa Bar
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Time of inspection
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Polo Bar
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Time of inspection
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Spa (Smell / Smell / Music)
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Time of Inspection
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Is the Spa Fountain clean
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Time of inpspection
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Conference Room (Lights & A/C off)
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Time of Inspection
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Gym (Lights & A/C off)
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Time of Inspection
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Restrooms
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Lobby Restrooms
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Time of inspection
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Coyaba Restrooms
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Time of inspection
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Canoa Restrooms
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Time of inspection
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Beach (Check for towels, dirty utensils, chair alignment)
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Time of inspection
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Main Pool (Check for towels, dirty utensils, chair alignment)
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Time of inspection
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Pool cushions (Clean from dirt & stains / mess)
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Time of inspection
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Coyaba Fire Pit (Check for dirty utensils, chair alignment)
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Time of inspection
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Canoa Fire Pit
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Time of inspection
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Pier (Check for towels, dirty utensils, chair alignment)
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Time of inspection
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Building 1 (Appearance of hallways, paint intact, chairs, etc.)
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Building 2 Appearance of hallways, paint intact, chairs, etc.)
- Good
- Fair
- Poor
- N/A
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Building 3 Appearance of hallways, paint intact, chairs, etc.)
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Tables cleared
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Chairs clean
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Check In-Room tablet for updated information.
Back of the House
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Back Office
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Kitchens (clean / in order)
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Main Kitchen
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Coyaba Kitchen
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Canoa Kitchen
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Employee Dining Room (Dinner is available / Clean / Server present)
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Employees Restrooms (Clean / Lights and fans off)
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Ice Machine (Operational / Clean)
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Garbage House (Scheduled pickup)
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Laundry & Housekeeping (In Order)
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Storage Room Closed
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Employee Transportation (On time)
COVID Protocols
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Sanitizing dispensers working
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Hand washing protocol observed
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Testing Area (Conference Room) is clean and in order
IN CASE OF A SYMPTOMATIC GUESTS (Phone call to be made to the room)
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Room Number
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Comments
Security Check
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Number of Security Officers
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CCTV Room - Cameras working
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Security Check Points (Employees and Vendors are checked properly)
F&B Covers
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In-Room Dining
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Total rooms at breakfast
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Total rooms at lunch
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Total rooms at diiner
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Total rooms overnight
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Coyaba
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Total rooms at breakfast
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Total rooms at dinner
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Canoa
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Total rooms at lunch
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Total rooms at dinner
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Jerky Jo's
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Total rooms at lunch
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Romantic Dinners / Cava Dinner
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Number of Romantic Dinner
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Location
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Number of Cava Dinners
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Number of elegant dinners booked by outside guests
Guest Incidents
- Guest Complaints
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Guest Name
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Room Number
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Concerns
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How was the incident resolved?
General
- Lobby Patrol "Direct interview with guests, keeping feedback of their stay."
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General Comments
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