Zrg

• Restaurant Name:

• Restaurant Number:

• Completed by:

• Manager on Duty:

• Conducted on

  Date

Audit Result

Customer Experience

Entrance

• Restaurant looks professional with clean frontage & awnings out by 10am?

  Yes

  No

  N/A

• Signage clean, lit and visible?

  Yes

  No

  N/A

• Current A-boards & posters displayed, no broken A-boards?

  Yes

  No

  N/A

• Inviting, clean and tidy entrance?

  Yes

  No

  N/A

• Correct Menu on display in all menu boxes?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

External

• Was woodwork and paint in good condition?

  Yes

  No

  N/A

• Was external clean and ashtrays emptied?

  Yes

  No

  N/A

• Were all external planting in good condition & free from litter?

  Yes

  No

  N/A

• Was the outside area set up, swept and no weeds visible?

  Yes

  No

  N/A

• Was the refuse area clean and tidy?

  Yes

  No

  N/A

• Were all external furniture in good condition?

  Yes

  No

  N/A

• Were the windows clean?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Display Areas

• Do all blackboards display correct message (as per gazetta)?

  Yes

  No

  N/A

• Is wine display clean, orderly and with slate labels?

  Yes

  No

  N/A

• Retail display: Are customers aware of our retail items?

  Yes

  No

  N/A

• Are all team notices/how to cards/QRGs out of customer view?

  Yes

  No

  N/A

• Is front kitchen tidy/organised - with plates not stacked too high and no plastic tubs or blue bags on display?

  Yes

  No

  N/A

• Was the team photo board up to date and to spec?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Look and Feel

• Was table set up correct? (Wine glasses/clean full oils with correct pourers/full salt & pepper/T-lights from 5pm)

  Yes

  No

  N/A

• Are all chairs clean and sturdy?

  Yes

  No

  N/A

• Are all high chairs clean/with fitted straps and with notice attached?

  Yes

  No

  N/A

• Does Bar area appear clean/tidy fully stocked and organised from a customers view?

  Yes

  No

  N/A

• Hot drinks area: is the coffee machine and surrounding area clean and organised with only Latte/espresso glasses available?

  Yes

  No

  N/A

• Music: Is Zizzi music playing? (No evidence of iPods being plugged in)

  Yes

  No

  N/A

• Is lighting level appropriate for the time of day?

  Yes

  No

  N/A

• Is staff uniform being worn correctly by all?<br>FOH: dark blue jeans/zizzi white t-shirt/apron/black shoes (no trainers)<br>BOH: chef uniform/correct hat for position/full shoes (no crocs)<br>Mgmt: Looks like the manager!<br>General: No jewellery

  Yes

  No

  N/A

• Children's menu available and given to every child. Sharp pencils available (no crayons). Balloons and chef hats available and given every time.

  Yes

  No

  N/A

• Baby bottle warmer available?

  Yes

  No

  N/A

• Menus clean?

  Yes

  No

  N/A

• Up to date Allergen Menu available for customers?

  Yes

  No

  N/A

• Equality Act 2010: Accessible restaurant and toilets. Braille menu available?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Product Serve

• Drinks: All served in correct glass?

  Yes

  No

  N/A

• Drinks: All served correctly? (With ice and lemon where appropriate)

  Yes

  No

  N/A

• House Bread Bucket served with oil and vinegar poured at the table?

  Yes

  No

  N/A

• Cutlery: Correct cutlery laid prior to starters being delivered? (Add knife and fork for starters, pasta for all long pasta dishes)

  Yes

  No

  N/A

• Condiments: Grana Padano offered with all pasta dishes and balsamic where appropriate.

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Food

• Select 4 dishes from top 10 sellers list or current focus. (Take into account appearance and quality as per 'How to Cards' and check that the correct crockery is being used.

• Dish 1:

• Was it to spec?

  Yes

  No

  N/A

• Add photo of dish.

  Media

• Dish 2:

• Was it to spec?

  Yes

  No

  N/A

• Add photo of dish.

  Media

• Dish 3:

• Was it to spec?

  Yes

  No

  N/A

• Add photo of dish.

  Media

• Dish 4:

• Was it to spec?

  Yes

  No

  N/A

• Add photo of dish.

  Media

• General Comments?

• Add any photos.

  Media

Dough Quality

• Is the right volume of dough available for the day's service?

  Yes

  No

  N/A

• Is the following days' dough sprayed with water and defrosting from 3pm?

  Yes

  No

  N/A

• Is wholemeal dough available?

  Yes

  No

  N/A

• Has whole meal dough been defrosted in blue bags?

  Yes

  No

  N/A

• Are dough sticks fresh and labelled (4 hrs)? And the correct volume for that service?

  Yes

  No

  N/A

• Unless peak shift - there should be no focaccia prepped?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Coffee Quality

• Coffee machine and hopper - clean and well maintained?

  Yes

  No

  N/A

• Coffee brew log in place?

  Yes

  No

  N/A

• Order coffee - was aroma/body/cream and served to spec?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Gents Toilets

• All contact surfaces clean and in good condition (floor/walls/ceilings)?

  Yes

  No

  N/A

• Hot and cold water running to all sinks?

  Yes

  No

  N/A

• Were the sinks clean & in good condition, all taps working?

  Yes

  No

  N/A

• Were the hand dryers working and clean?

  Yes

  No

  N/A

• Did all cubicles have a working lock and graffiti free?

  Yes

  No

  N/A

• Were all the toilet plans clean, seats in working order (not loose) & fully stocked toilet paper?

  Yes

  No

  N/A

• Were all the urinals clean & fully working?

  Yes

  No

  N/A

• All bins clean and well maintained?

  Yes

  No

  N/A

• Were all mirrors and vanity units clean & well maintained?

  Yes

  No

  N/A

• Sinks fully stocked with Zizzi soap and moisturiser?

  Yes

  No

  N/A

• All vents clean and in good condition?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Ladies Toilets

• All contact surfaces clean and in good condition (floor/walls/ceilings)?

  Yes

  No

  N/A

• Hot and cold water running to all sinks?

  Yes

  No

  N/A

• Were the sinks clean & in good condition, all taps working?

  Yes

  No

  N/A

• Were the hand dryers working and clean?

  Yes

  No

  N/A

• Did all cubicles have a working lock and graffiti free?

  Yes

  No

  N/A

• Were all the toilet plans clean, seats in working order (not loose) & fully stocked toilet paper?

  Yes

  No

  N/A

• All bins clean and well maintained?

  Yes

  No

  N/A

• Were all mirrors and vanity units clean & well maintained?

  Yes

  No

  N/A

• Sinks fully stocked with Zizzi soap and moisturiser?

  Yes

  No

  N/A

• All vents clean and in good condition?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Disabled Toilets and Baby Change

• All contact surfaces clean and in good condition (floor/walls/ceilings)?

  Yes

  No

  N/A

• Hot and cold water running to all sinks?

  Yes

  No

  N/A

• Were the sinks clean & in good condition, all taps working?

  Yes

  No

  N/A

• Were the hand dryers working and clean?

  Yes

  No

  N/A

• Did all cubicles have a working lock and graffiti free?

  Yes

  No

  N/A

• Were all the toilet plans clean, seats in working order (not loose) & fully stocked toilet paper?

  Yes

  No

  N/A

• All bins clean and well maintained?

  Yes

  No

  N/A

• Were all mirrors and vanity units clean & well maintained?

  Yes

  No

  N/A

• Sinks fully stocked with Zizzi soap and moisturiser?

  Yes

  No

  N/A

• All vents clean and in good condition?

  Yes

  No

  N/A

• Emergency cord and alarm fully operational and accessible? (Not tied up)

  Yes

  No

  N/A

• All support handles clean and secure?

  Yes

  No

  N/A

• Are baby changing facilities available, are they clean & in a good state of repair? (QS notice must be displayed for changing tables with both straps in place)

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Management and Team

• Are this week's key shifts covered by a salaried manager?

  Yes

  No

  N/A

• Live Bookings: Are all sessions open?

  Yes

  No

  N/A

• Live Bookings: Is the grid of ticks set up for key sessions?

  Yes

  No

  N/A

• Is current week's Gazetta on display on the Talk Wall?

  Yes

  No

  N/A

• Did you witness a team brief take place?

  Yes

  No

  N/A

• Was the team brief sheet completed with sales target per waiter and included current focus?

  Yes

  No

  N/A

• Was the Ops Manager Commitments Poster on display on the talk wall?

  Yes

  No

  N/A

• Is an energy audit and action plan in place and being followed?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Standards

Bar/Dessert Section:

• Was the restaurant floor clean and in good condition? (Including corners and ledges)

  Yes

  No

  N/A

• All tables and chairs clean and in good condition (check tables balance and chairs are solid)?

  Yes

  No

  N/A

• High chairs clean, solid, 2 straps, safety notice attached to each and stored safely?

  Yes

  No

  N/A

• Drink Fridges clean, in good condition and holding temperature?

  Yes

  No

  N/A

• Was the ice machine clean?(check filter, inside for mould, seals and scoop stored hygienicly)

  Yes

  No

  N/A

• Was the glass washer clean?(no pink residue in corners, and spray arms cleaned)

  Yes

  No

  N/A

• Was the dessert fridge clean, in good condition (check seals/filters) and temp set to 2/3 degrees?

  Yes

  No

  N/A

• Was the dessert freezer clean, in good condition (check seals/filters), defrosted and temp set to -18 degrees?

  Yes

  No

  N/A

• Were the desert utensils in good condition, stored safely with separate utensils for dairy/non dairy and nut products?

  Yes

  No

  N/A

• We're all products stored correctly (eg pistachio ice cream on bottom shelf)?<br>

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

BOH/Kitchen

• All products within approved company shelf life/BBE/use by dates? (include items in whole restaurant - not just the kitchen)

  Safe

  At Risk

  N/A

• All products covered and day dotted using correct system (no blanket dating or re-labelled items)?

  Safe

  At Risk

  N/A

• Storage and handling of high risk foods and nut products as per company policy?

  Safe

  At Risk

  N/A

• Hot and cold running water to all hand wash sinks. Hot water temp suitable to permit effective hand washing?

  Safe

  At Risk

  N/A

• All hand wash sinks clean and fully stocked? (Green soap and blue roll)

  Safe

  At Risk

  N/A

• Hand washing evident, acceptable frequency and especially after handling nuts/contamination (handshake)?

  Safe

  At Risk

  N/A

• No evidence of pest activity?

  Safe

  At Risk

  N/A

• No loose/cracked power sockets or split cables?

  Safe

  At Risk

  N/A

• Are all surfaces clean and in good condition (floor,ceiling,walls)?

  Yes

  No

  N/A

• Are all surfaces sanitised prior to preparation/use?

  Yes

  No

  N/A

• Are all containers and storage items clean and in good condition? (No old date dots/residue)

  Yes

  No

  N/A

• Are all utensils and cooking equipment including pasta pans in good condition and oiled (no rust) and alforno dishes clean?

  Yes

  No

  N/A

• All chopping boards not overly scored and hygienic and all knives stored correctly?

  Yes

  No

  N/A

• Is the Tin opener and base plate clean and in good condition?

  Yes

  No

  N/A

• Pizza oven clean and in good condition with temperature set to a minimum of 300 degrees?

  Yes

  No

  N/A

• Hand contact surfaces clean and in good condition (focus on taps and fridge handles)?

  Yes

  No

  N/A

• No glass in the kitchen?

  Yes

  No

  N/A

• All fridges clean and well maintained? (Check seals for splits, and drip trays clean)

  Yes

  No

  N/A

• All fridges below 5 degrees?

  Yes

  No

  N/A

• 4 hour rule understood and followed - check dough sticks/buffalo mozzarella?

  Yes

  No

  N/A

• Company cooling process adhered to? (90 mins and below 10 degrees before put away?)

  Safe

  At Risk

  N/A

• Were the canopy and filters free from grease?

  Yes

  No

  N/A

• Was a clean, calibrated working probe available & sanitizer wipes available?

  Yes

  No

  N/A

• Microwaves clean - check roof of microwave inside?

  Yes

  No

  N/A

• Gas Hobs clean and chefs aware how to clean using suma 9.8?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Walk in Fridge/Upright Fridges

• Door clean and in good condition? Seals clean and intact?

  Yes

  No

  N/A

• Clean unit - including corners and racking? (Check for rust and dirt)

  Yes

  No

  N/A

• Organised rotated stock (fifo) external packaging removed, fridge plan followed?

  Yes

  No

  N/A

• High risk food stored separately, nut products clearly separated and labelled?

  Yes

  No

  N/A

• Temperature lower than 5 degrees?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Walk in Freezer/Chest Freezer

• Door clean and in good condition (seals clean and intact)?

  Yes

  No

  N/A

• Interior is clean and floor is swept and racking clean? (Check for rust and dirt)

  Yes

  No

  N/A

• Organised, stock rotated, high risk items stored separately (freezer plan followed)?

  Yes

  No

  N/A

• Temperature at -18 degrees or less?

  Yes

  No

  N/A

• All open packets covered (dates/batch numbers available)?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Pot Wash Area

• Contact surfaces clean and well maintained (floor, ceiling, walls)?

  Yes

  No

  N/A

• Food prep sinks - clean and hygienic?

  Yes

  No

  N/A

• Dishwasher clean and in good condition? (Check inside hood, spray arms, filter, tracks and canopy)

  Yes

  No

  N/A

• Colour coded mops and buckets in use? Clean mop heads and not left in water when not in use?

  Yes

  No

  N/A

• Safe practices for storage and disposal of broken glass? (Broken glass/crockery bin container available?)

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Chemical Store

• Chemical store is locked?

  Yes

  No

  N/A

• Clean, organised and in good condition?

  Yes

  No

  N/A

• Only approved chemicals in use and stored in appropriate (original) containers?

  Yes

  No

  N/A

• Chemical storage chart displayed and followed? (Toilet cleaner on bottom shelf)

  Yes

  No

  N/A

• PPE available (goggles,mask,gloves)?

  Yes

  No

  N/A

• COSHH chart on wall near chemical store and data sheets available but not locked away?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Staff Room/Other Areas

• Clean and organised?

  Yes

  No

  N/A

• No dirty uniforms/shoes should be present?

  Yes

  No

  N/A

• Staff toilets clean and fully stocked - green soap/hand towels/toilet paper?

  Yes

  No

  N/A

• Hot and cold water to hand wash sink?

  Yes

  No

  N/A

• Boiler room clear of storage? (No combustibles)

  Yes

  No

  N/A

• Was the office clean, tidy and organised?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Documentation

Restaurant Certificates/Licensing

• In date gas certificate?

  Yes

  No

  N/A

• In date electrical certificate? (FWT and PAT)

  Yes

  No

  N/A

• GM visual electrical check completed within last 12 months or change of GM?

  Yes

  No

  N/A

• Lift Service Certificate?

  Yes

  No

  N/A

• Coffee machine pressure test?

  Yes

  No

  N/A

• Flue and Extract clean completed?

  Yes

  No

  N/A

• A3 Health and Safety poster

  Yes

  No

  N/A

• A4 Health and Safety policy poster?

  Yes

  No

  N/A

• Employers liability certificate - in date?

  Yes

  No

  N/A

• Site specific risk assessments and reviewed within 12 months?

  Yes

  No

  N/A

• Fitness to work poster?

  Yes

  No

  N/A

• First Aid poster updated?

  Yes

  No

  N/A

• Food Safety/H&S ops manual?

  Yes

  No

  N/A

• Crisis/incident management poster on display?

  Yes

  No

  N/A

• Rentokil folder up to date and all recommendations actioned and signed off?

  Yes

  No

  N/A

• Hicom checked and recent use of system evident?

  Yes

  No

  N/A

• DPS authorisation document signed by DPS and team

  Yes

  No

  N/A

• License and section 57 on public display?

  Yes

  No

  N/A

• No old allergen information at site?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Fire Safety

• Fire assembly point and fire drill completed in last 6 months with 50% of team?

  Yes

  No

  N/A

• Fire alarm and emergency lighting tests carried out weekly and documented?

  Yes

  No

  N/A

• Evidence of fire safety equipment being tested and maintained?

  Yes

  No

  N/A

• Fire risk assessment in place and reviewed every 6 months?

  Yes

  No

  N/A

• Were all fire exits clear and unobstructed? Clearly marked and exits closed but not locked?

  Safe

  At Risk

  N/A

• No internal fire doors wedged open?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Safe and Clean checks

• Cleaning Rota's in place, up to date and being followed?

  Yes

  No

  N/A

• Current days temp checks completed and no evidence of falsified records in last 4weeks?

  Yes

  No

  N/A

• Any high temperature recorded has actions noted and where applicable waste recorded?

  Yes

  No

  N/A

• 2 hot food checks completed and temperature target met?

  Yes

  No

  N/A

• Delivery temperature records within limits and include batch codes?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Training

• All staff files locked in filing cabinet in locked office?

  Yes

  No

  N/A

• Pre-employment medical questionnaire, fire safety training and essentials of food hygiene completed?

  Yes

  No

  N/A

• All management and head chef completed e-learning and level 2 food safety certificate?

  Yes

  No

  N/A

• COSHH training certificates in file?

  Yes

  No

  N/A

• All team members to have completed e-learning modules within 2 weeks of starting?

  Yes

  No

  N/A

• Select 2 most recent recruits staff files to review:

• Signed contract on file?

  Yes

  No

  N/A

• Printed COMPLETE employee summary from 4th signed by manager and employee within last 6 months?

  Yes

  No

  N/A

• Copy of photo page of passport, manager signed, printed and dated with "original seen" noted?

  Yes

  No

  N/A

• Work visa/residence visa in date, with manager signed, printed and dated with "original seen" noted?

  Yes

  No

  N/A

• Correct student visa letter (enrolment not offer) in file and those with restrictions are not working more than stipulated (20hrs)?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

Cash Stock and Security

• Verify banked and unbanked takings (banking book v redpepper)

  Yes

  No

  N/A

• Banking completed in sequence and on compulsory days (Monday & Friday)?

  Yes

  No

  N/A

• Current and previous weeks petty cash supported by receipts, authorised by Ops and entered correctly on red pepper?

  Yes

  No

  N/A

• Ensure current week BMS, Amex and gift cards entered separately on red pepper?

  Yes

  No

  N/A

• All weekly paperwork stored in envelope/folder with period and week label (12weeks rolling)?

  Yes

  No

  N/A

• Office and store rooms (drink) locked at all times?

  Yes

  No

  N/A

• Individual alarm codes issued to all key holders?

  Yes

  No

  N/A

• Individual safe codes issued to all key holders (if multi code safe)?

  Yes

  No

  N/A

• All current week's deliveries accepted on system?

  Yes

  No

  N/A

• Wastage entered on to system daily - everyday?

  Yes

  No

  N/A

• General Comments?

• Add any photos.

  Media

• Ops Manager Signature:

  Sign

• By signing below, you acknowledge that the above findings have been discussed with you and corrective actions are being taken to immediately resolve any findings. You are also acknowledging that any risk question is in breach of company policy and that you may be subject to disciplinary action.

• Manager on Duty Signature:

  Sign