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• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

L1 Needs improvement L5 Good L10 Outstanding

Minimum level required is 5

Support all scores with comments & make comments for improvements

HEALTH & SAFETY

Ensure compliance with HASIE (1) No involvement (5) Aware of requirements (10) HASIE drives activity - role model for others

• Ensures HASIE compliance

• Comments to support / improvement

CUSTOMER SERVICE

Acknowledgement of customers (1) Only when has direct contact (5) As soon as able (10) Goes out of way & is role model

• Acknowledgement of customers

• Comments to support / improvement

Responds to customer queries (1) Able to assist on occasions (5) Able to respond at all times (10) Goes the extra mile to assist

• Responds to customer queries

• Comments to support / improvement

Provides efficient service (1) On some occasions (5) Is efficient & timely (10) Is outstanding & is role model for others

• Select from range

• Comments to support / improvement

Keeps store & forecourt tidy (1) Sometimes (5) Uses cleaning guide each shift (10) Goes out of ways & always looking for ways to to improve

• Keeps store & forecourt tidy

• Comments to support / improvement

POS Operation (1) Able to complete most transactions (5) Able to deal with all transactions correctly (10) Able to complete all & also trade manually - role model for others

• POS Operation

• Comments to support / improvement

Confirm vehicle & pump (1) Sometimes (5) Always (10) Able to ID multiple customers to multiple vehicles

• Confirm vehicle & pump

• Comments to support / improvement

STORE MERCHANDISING

Shelf stocking (1) Stocks sometimes - leaves gaps (5) Stocked daily (10) Ensures stocked, labeled, notifies manager of stock outs & missing labels

• Shelf stocking

• Comments to support / improvement

Promotional areas (1) Sometimes stocks (5) Stocks each shift (10) Ensures stock rotated - keeps manager informed of stock levels

• Promotional areas

• Comments to support / improvement

Receipt of orders (1) Checked - not always put away (5) Checked & notifies manager of variance (10) Stock rotated & advises any stock outs

• Receipt of orders

• Comments to support / improvements

SECURITY & LOSS PREVENTION

Opens / closes site in safe manner (1) Has no plan when opening or closing (5) Opens & closes in safe manner as instructed (10) Goes out of way to ensure others understand safe procedures

• Opens/ closes safely

• Comments to support / improvement

Reports suspicious behavior (1) May be aware of people & vehicles but doesn't monitor (5) Is aware & notifies police/manager (10) Actively monitors all people / vehicles and able to ID suspicious behavior & give detailed info

• Reports suspicious behaviour

• Comments to support / improvement

PERSONAL QUALITIES

Maintains high personal presentation (1) At times looks untidy (5) Always in correct uniform & looks smart (10)

• Presentation

• Comments to support / improvement

Works as a member of team (1) Works well but not overly focused on others (5) Works well with others (10) Acts as a role model and always looking to assist others

• Teamwork

• Comments to support / improvement

Skills & knowledge (1) Able to complete most duties (5) Competent (10) Always looking to improve & coaches others

• Skills

• Comments to support / improvement

COMPANY POLICIES

Ensures all policies followed (1) Sometimes (5) Always (10) Constantly suggesting improvements

• Polices

• Comments to support / improvement

Responsible for shift (1) Can run shift but needs to be checked on (5) Able to run shift without been checked on (10) Takes full responsibility & exceeds all expectations of customers & crew

• Responsible

• Comments to support / improvements

Helps train others (1) Doesn't make effort (5) Able to train crew adequately (10) Goes out of way to train & assist others

• Trains others

• Comments to support / improvement

Repairs & Maintenance (1) Not interested in maintaining standards (5) Monitors R&M and advises if action needed (10) Always looks to take preventative action

• R&M

• Comments to support / improvement

Cash handling as per checklist (1) Poor cash handling (5) Able to deal with all transaction (10) Very good cash handling skills - role model for others

• Cash handling

• Comments to support / improvements

• Are there any other general comments

  Yes

  No

  N/A

• Are there any other skills you need to allow you to be as effective as you can be

  Yes

  No

  N/A

• The following improvements / suggestions will be reviewed 1 month from today

  Date

• Signed by crew member been reviewed

  Sign

• Signed by person completing review

  Sign

COMPANY VALUES

(1) Buck stops here (2) Customer first (3) Be present in the moment (4) Sharpen the saw (5) Be happy to see it on the front page (6) Be safe

COMPANY MISSION STATEMENT

Foster a culture of teamwork, excellence & fun which allows us to be professional, proud, customer focused & profitable